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Issue
Possible Cause(s)
resolution
Steam or smoke is
present.
- Oven is not clean. (Large
deposits of grease, carbon, or
food debris dilute the
microwave.)
- Rear vent is clogged.
- Clean the oven following the cleaning
instructions on pages 5-6.
- Clean the air filter, (step 4, page 5).
Oven is cooling down,
shutting down, or
making selections on
its own.
- Debris is on the display.
- F12: Firmware Reboot
- Clean the display.
- Check the fault log (see page 13) to see
if any F12 faults have been logged. If so,
record the Phoenix Firmware version (see
page 13) and contact the factory to see if a
firmware update is available.
Touch response is
slow or not detecting
touch at all.
- Bad boot up when power was
cycled.
- Unplug the oven for 30 seconds and
plug the oven back in and see if the issue
is resolved. If not, call Customer Support.
F1: Blower Running
Status Bad
- Oven power interrupted.
- Verify the wall circuit breaker is on. Reset
the breaker and then power the oven on.
- Turn the oven off and unplug the oven –
leave for two minutes. Re-plug
in the oven, switch on the isolator/main
power supply, and select “Menu” and
then a set temperature.
F2: Cook
Temperature Low
- Oven power interrupted.
- Air nozzles on the top/bottom
of the cook cavity are clogged.
- Oven door is out of alignment.
- Defective heater.
- Blower motor not running.
- Oven not fully warmed up.
- Verify the wall circuit breaker is on. Reset
the breaker and then power the oven on.
- During daily cleaning, make sure to
unclog the air nozzles on the top/
bottom of the cook cavity.
- Open and close the door several times
and verify the door is closed.
- Reset the high-limit thermostat located
on the oven rear wall near the power cord.
- Call Customer Support.
- Repeat warmup and allow the oven to
idle for five minutes.
F5: Magnetron Over
Temperature
- Blockage of cool air into the
oven.
- Rear cooling fan exhaust
guard(s) clogged.
- Remove anything that may be obstructing
the flow of cool air into the side/rear oven
panels.
- Make sure the rear fans are free of debris.
F6: EC Temp
- Blockage of cool air into the
oven.
- Rear cooling fan exhaust
guard(s) clogged.
- Remove anything that may be obstructing
the flow of cool air into the side/rear oven
panels.
- Make sure the rear fans are free of debris.
30
NOrTH AMErICA LIMITED WArrANTy
North America Limited Warranty
TurboChef i1 (Models Soˇta, Soˇta Single Magnetron, Panini, and NGO) rapid Cook Ovens with Touch
Controls – North America
The TurboChef rapid cook oven Limited Warranty outlined below is activated upon shipment of your oven. Should you
require additional assistance after reviewing the warranty outlined below, please call TurboChef Customer Support at
800.90TURBO.
Limited Warranty
TurboChef Technologies, Inc. (“TurboChef”) warrants to you, the purchaser, that under normal use the TurboChef
rapid cook oven you have purchased (the “Equipment”) will be free from defects in material and workmanship during the
Warranty Period, subject to the terms and conditions set forth herein. The “Warranty Period” is twelve (12) months from
the date the Equipment is shipped from TurboChef’s U.S. factory or distribution center. This warranty is conditioned upon
you promptly notifying TurboChef of any claims, as provided in the paragraph entitled “Warranty Claims” below, and
providing TurboChef with all data and information requested by TurboChef or its service agents in connection with such
claims as well as all necessary access to your premises and the Equipment. This warranty is made only to the initial purchaser
of the Equipment from TurboChef or its authorized dealer; it is not assignable to subsequent purchasers unless TurboChef
consents to such assignment in writing.
Disclaimer of Warranties
Except as provided in the Limited Warranty above, the Equipment is provided “as-is”. TurboChef disclaims all other war-
ranties, express, statutory or implied, including without limitation, the implied warranties of title, non-infringement, mer-
chantability and fitness for a particular purpose. TurboChef does not warrant that the Equipment will meet your specifica-
tions or needs. You acknowledge that you are solely responsible for the selection of the Equipment and determining the
suitability of the Equipment for your needs.
Warranty Exclusions
Improper Installation, Operation or Maintenance:
Equipment that is not installed, operated and maintained in accordance
with TurboChef’s rapid cook oven owner’s manual (as may be updated by TurboChef from time to time, the “Manual”),
a copy of which is provided to you with the Equipment or otherwise will be furnished to you upon request, is excluded
from this warranty. This warranty does not apply to damage or failure which results, in TurboChef’s or its service agent’s
sole opinion, from failure to provide a suitable installation and operating environment (including power and HVAC) and
facilities as prescribed by the Manual, misuse, abuse, accident, neglect, power failure or power surges (over or under volt-
age), or to damage or failure from flood, fire, lightning or other natural or man-made disasters, or other Acts of God, or to
Equipment that has missing or altered serial numbers.
Modifications and Repair:
Equipment that has been modified or altered by persons other than TurboChef or its service
agents, or Equipment that has had non-approved devices or connection items attached thereto, is excluded from coverage
under this warranty. Repair of the Equipment by anyone other than TurboChef or its authorized service agents will void all
warranties on the Equipment.
Accessories:
Accessories and parts (collectively “Accessories”) that are consumed in the normal course of Equipment opera-
tion or maintenance are excluded from this warranty. Failure of or damage to Equipment or components from the use of
non-approved cleaning chemicals, devices or processes is also excluded from this warranty. Accessories may include, but are
not limited to, ceramic cooking platters, paddles and approved cleaning chemicals and devices.
Outstanding Invoices:
If the full invoiced amount for Equipment purchased has not been paid within forty-five (45) days
from the invoice date, then TurboChef will have no obligation to honor this or any other warranty on the Equipment until
payment is received in full, including any accrued interest or other charges, has been satisfied, at which time warranty cover-
age will be reinstated, but the Warranty Period will not be extended.
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Warranty Service, Exclusive remedy
TurboChef will be solely responsible for determining whether or not the Equipment or any component thereof is defec-
tive. Defective components covered by this warranty will be repaired or replaced at TurboChef’s option without charge to
you and such repaired or replacement components will be covered by this warranty for the balance of the Warranty Period.
Parts used in the repair of defective components and replacement components may be new, recovered or rebuilt. At its sole
option, TurboChef may decide to replace defective Equipment covered by this warranty with new, recovered or rebuilt
Equipment of equal or greater capability, and such Equipment will be covered by this Limited Warranty for the balance of
the Warranty Period. Defective Equipment and components will become the property of TurboChef. This paragraph states
TurboChef’s sole and exclusive obligation and liability and your sole and exclusive remedy under this warranty. TurboChef
shall not be responsible for a failure to provide warranty services due to causes beyond TurboChef’s or its service agents’
control.
Warranty Claims
Claims under this warranty must be reported to TurboChef during our normal working hours at 800.90TURBO, or such
other reporting service as TurboChef may designate. Upon receipt of the claim and related information and preliminary
verification that the claim is valid, TurboChef will promptly notify an authorized service agent to contact you and arrange
for an on-site repair visit during the service agent’s normal working hours. Any costs incurred by TurboChef or its service
agent associated with a service agent being refused or unable to gain access to the Equipment on your premises, or a claim
not covered by this warranty, will be charged to you.
Disclaimer of Damages
TurboChef disclaims all incidental, special and consequential damages, including but not limited to loss of use, lost revenue
or profits, or substitute use, suffered by you or any third party, whether arising in contract, tort (including negligence), or
otherwise, resulting from any breach by TurboChef or its service agents of this warranty, or resulting from the manufacture,
use, or defects, of or in the Equipment, even if TurboChef was apprised of the possibility of such damages.
Customer Indemnity
You agree to indemnify, defend and hold TurboChef harmless from all third party claims, demands, judgments, fees and
costs directly or indirectly arising out of or related to your use of the Equipment. You further agree to indemnify and hold
TurboChef harmless from any incidental, consequential or special damages suffered by you, including lost revenue or prof-
its, loss of use, or substitute use, during periods of Equipment failure or loss of use.
Territory
This warranty is valid in the United States of America, Canada and Puerto Rico.
Governing Law, Entire Warranty
This warranty shall be governed and construed in accordance with the laws of the State of Texas, USA (except with
respect to its provisions regarding conflicts of laws). The warranty described herein is the complete and only warranty for
Equipment and supersedes all prior oral or written agreements and understandings that may have existed between us relat-
ing to Equipment warranties. The terms of this warranty may not be altered, amended or modified except by a signed writ-
ing from TurboChef. Any purported alteration, amendment or modification by a service agent or anyone else will not be
enforceable against TurboChef.
Charges for Non-Warranty Service or rejection of Service Visit
In the event that repairs, replacement or service are provided by TurboChef’s service agents for work not covered by this
limited warranty, customer agrees to pay the service agent directly according to the service agent’s normal scale of charges. In
the event TurboChef is invoiced by the service agent for services not covered under this extended warranty, TurboChef will
invoice customer and customer will pay such invoice based on terms of net 10 days. Customer also agrees to pay any cost
incurred by TurboChef or its service agent associated with a service agent responding to a call for service, but then being
refused or unable to gain access to the Oven on Customer’s premises. Failure to submit payment may, at TurboChef’s
discretion, result in TurboChef voiding the balance of the warranty. In no event will TurboChef authorize service to a store
with an outstanding Non-Warranty invoice.
32
INTErNATIONAL LIMITED WArrANTy
International Limited Warranty
This Limited Warranty shall apply to the sales of all TurboChef i1 (models Soˇta, Soˇta Single Magnetron, Panini, and
NGO) ovens (the “Equipment”) manufactured by TurboChef Technologies, Inc. (“TurboChef”), and sold to purchasers
outside of the United States, Canada, Puerto Rico, Central and South America by an Authorized Distributor of TurboChef
International (the “Authorized Distributor”).
Limited Warranty
You, the purchaser (“You”) have entered into a sales contract with the Authorized Distributor for the purchase of the
Equipment. This Limited Warranty is made to you by the Authorized Distributor from whom you purchased the
Equipment with the support of TurboChef. Subject to the limitations stated below, the Authorized Distributor warrants to
You that the quantity and specification of the Equipment delivered to You shall be as set out in the Authorized Distributor’s
acceptance of your order and that the Equipment will be free from any material defects in the product and workmanship
for twelve (12) months from the date of installation (the “Warranty Period”), subject to the terms and conditions set forth
herein.
Disclaimer
You acknowledge that You are solely responsible for the selection of the Equipment and determining the suitability of the
Equipment for Your needs. All other warranties, conditions or terms relating to fitness for purpose, quality or condition of
the Equipment, whether expressed or implied by statute or common law or otherwise are excluded to the fullest extent per-
mitted by law.
The TurboChef Global Warranty System
This Limited Warranty commences upon delivery of the Equipment to Your premises. The Authorized Distributor will
inspect and install the Equipment at Your premises in accordance with TurboChef’s instructions and will record the serial
number of the Equipment, Your contact details, the date and location of installation and the results of the Authorized
Distributor’s inspection. This information will be entered by the Authorized Distributor into the TurboChef global war-
ranty system and will be used by TurboChef, the Authorized Distributor and its authorized service agents for the provision
of the warranty service.
Warranty Service
During the Warranty Period, any materially defective Equipment will be repaired or replaced free of charge at TurboChef’s
option provided that:
1. You notify the Authorized Distributor from whom You purchased the Equipment and/or TurboChef as soon as reason-
ably possible after discovery of a defect and in accordance with the warranty claims procedure set out below;
2. You provide the Authorized Distributor from whom You purchased the Equipment and/or TurboChef with all data and
information reasonably requested by TurboChef, the Authorized Distributor or its authorized service agents in connection
with Your warranty claim;
3. You make the Equipment available to TurboChef, the Authorized Distributor or its authorized service agents;
4. The Equipment has been installed by an Authorized Distributor and you have provided all necessary information for the
Authorized Distributor to register the Equipment in the TurboChef global warranty system;
33
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5. The Equipment has been operated and maintained by You in accordance with TurboChef’s “Owner’s Manual” provided
with the Equipment (and as updated by TurboChef);
6. You have not used any non-approved devices, accessories, consumables or parts in conjunction with the Equipment; and
7. Repairs, modifications or alterations have not been attempted other than by TurboChef, an Authorized Distributor or its
authorized service agent.
Neither TurboChef nor the Authorized Distributor assumes any liability for damage caused by Your failure to provide a
suitable installation and operating environment (including power and HVAC) or facilities as prescribed by the Manual, mis-
use or abuse or by accident, neglect, power failure or power surges (over or under voltage) howsoever arising.
At its sole option, TurboChef may replace defective Equipment or components with new, recovered or rebuilt Equipment of
equal or greater capability, and such Equipment or components will be warranted by the Authorized Distributor for the bal-
ance of the Warranty Period. Replaced defective Equipment or components will become the property of TurboChef.
Warranty Claims:
Any warranty claim must be made directly in writing either to the Authorized Distributor from whom
You purchased the Equipment or to TurboChef at the following address:
TurboChef Technologies, Inc.
2801 Trade Center Drive
Carrollton, Texas 75007
Phone: +1 214.379.6000
Fax:
+1 214.379.6073
The claim must include the serial number of the Equipment and be received by TurboChef on or before the last day of the
Warranty Period. Upon receipt of Your claim, TurboChef will promptly notify an Authorized Distributor or an authorized
service agent to contact You, to verify Your claim and, if necessary, to arrange for an on-site repair visit
during nor-
mal working hours.
Consumables and Parts Used with The Equipment:
Neither TurboChef nor the Authorized Distributor assumes any
liability for consumables and parts that are used in the normal course of Equipment operation or for failure of or
damage to Equipment or components from the use of non-approved cleaning chemicals, devices or processes.
Charges for Service Not Covered by Limited Warranty:
In the event that You request and receive repairs, replacement or
service not covered by this Limited Warranty, You will be invoiced and must pay the Authorized Distributor or authorized
service agent directly according to its normal scale of charges and business terms.
Product Liability:
Neither TurboChef nor the Authorized Distributor assumes any liability for any incidental, special or
consequential damages, including but not limited to loss of use, lost revenue or profits, or substitute use suffered by You
or any third party, whether arising in contract, tort (including negligence), or otherwise resulting from any breach by
TurboChef or the Authorized Distributor of the Limited Warranty provided herein.
Exclusive Remedy:
This Limited Warranty states the Authorized Distributors and TurboChef’s sole and exclusive obligation
and liability and your sole and exclusive remedy under this Limited Warranty.
Third Party Rights:
The UK Contract (Rights of Third Parties) Act 1999 is excluded from applying to this Limited
Warranty and nothing herein confers or purports to confer on any third party any benefit or any right to enforce any term
of this Limited Warranty.
34
INTErNATIONAL LIMITED WArrANTy
Severability:
If any item or provision contained in this Limited Warranty or any part of them (“an offending provision”) is
declared to be or becomes unenforceable, invalid or illegal for any reason whatsoever in any jurisdiction, the other terms and
provisions of this Limited Warranty shall remain in full force and effect in that jurisdiction as if it had been executed with-
out the offending provision appearing in it and the entire Limited Warranty shall remain in full force and effect in all other
jurisdictions.
Governing Law, Entire, Agreement:
This Limited Warranty shall be governed by and construed according to English law.
The application of the United Nations Convention on International Sale of Goods to this Limited Warranty is expressly
excluded. This Limited Warranty may not be altered, amended or modified by the Authorized Distributor or its service
agent, and no representation, alteration, amendment or modification by TurboChef shall be valid unless in a signed form
from TurboChef.
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This page intentionally blank.
For service or information:
within north america call
Customer Support at 800.90
TURBO
outside north america call
+1 214.379.6000 or Your Authorized Distributor
Part Number: DOC-1472 / Revision B / September 2015
Country Code: NA/EU
TM
Global Operations
2801 Trade Center Drive
Carrollton, Texas 75007 usa
+1 214.379.6000 phone
+1 214.379.6073 fax
TurboChef International
Business & Technology
Centre
Bessemer Drive
Stevenage
Herts SG1 2DX
United Kingdom
+44 8456021544 phone
+44 8456021636 fax
Customer Support
800.90
TURBO
+1 214.379.6000
turbochef.com
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