TROUBLESHOOTING GUIDE
Fire sparks but pilot does not light
No gas to fire, check isolators are open.
Pipework blockage, clean out.
Air not fully purged, repurge supply or wait longer.
Spark earthing to metal work, reset gap correctly.
Blocked pilot, clean out internally.
Pilot lights but then goes out
Severe restriction in gas supply, clear obstruction.
Faulty thermocouple, replace pilot unit.
Hold control knob in for longer.
Check control knob does not foul data plate.
Missing grommet seal in firebox, replace
Fire does not spark at pilot
HT lead detached, refit.
Spark gap too large or small, reset correctly.
Faulty piezo unit, replace.
Debris shorting out electrode, clean.
Spark shorting to metalwork under tray, realign HT lead.
Fire runs for a time and then cuts off
Excessive room draught or flue pull, rectify.
Loose or faulty thermocouple, rectify.
ODS system in operation.
Firebox grommet seal not fitted, rectify.
Lint in pilot aeration hole, clean thoroughly internally
Pilot flame shrinks when fire is on high
Poor gas flow to fire, check pressure with fire on high.
If pressure is low, remove any restriction in pipework or valve.
Check all isolators are adequately sized and fully open.
Check meter pressure is adequate.
Air leak under base of firebox, rectify.
Lint in pilot aeration hole, clean thoroughly internally.
Firebox grommet seal missing, rectify
Fire smells when first lit or in use
Newness smell from brand new appliance.
Spillage occurring. Carry out spillage test and rectify any problems.
Low temperature sealants or combustible materials used in incorrect positions.
Air leak under base of firebox, rectify
Firebox grommet seal missing, rectify.
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USER INSTRUCTIONS
IMPORTANT NOTES
The installation of this fire MUST only be carried out by a competent person (such as a Gas Safe registered fitter)
in accordance with the Gas Safety (Installation and Use) Regulations 1998, the relevant British Standards, Codes
of Practice, the Building Regulations and the manufacturers’ instructions.
Failure to comply with the above recommendations could lead to prosecution and invalidate the appliance
warranty.
Please ensure you are handed all of the manufacturers documents on completion of the installation. This will
include these instructions.
Always keep a note of the installer’s name, address and Gas Safe registration number, the original purchase
receipt and the date of installation for future reference.
The fire and flue should be serviced regularly to ensure continued safe operation. See the servicing section for
further details. Frequency of service will depend on use, but MUST be carried out at least once annually.
Parts of this appliance become naturally hot during use. It is recommended that a suitable fire guard conforming
to BS 8423 is used, especially where young children, the elderly, or infirm are concerned.
Combustible items, such as flooring and furniture, and soft wall coverings (such as blown vinyl or embossed
paper) may discolour if fitted too close to the fire. See relevant section for further details on clearances to
combustibles. No combustible material or flooring should protrude onto the hearth.
DO NOT burn any foreign material on this fire, the coals or pebbles must be of the correct type and laid out in
accordance with the relevant section of these instructions. Failure to do so could create a hazard or lead to soot-
ing.
Before the appliance is installed, the chimney should be swept. All flues should be checked by the installer to
ensure there are no defects or obstructions that may prevent the flow of combustion products.
This appliance is fitted with a flue blockage safety device which will shut down the fire if abnormal flue conditions
occur. It is NOT a substitute for an independently mounted Carbon Monoxide detector.
The fire is only suitable for use with the gas type for which it is supplied.
FIREFRONT
This fire is supplied with a particular style of firefront. Use of the firefront will ensure an adequate airflow under
the firebed for the correct functioning of this appliance. Compliance with safety standards cannot be guaranteed
if another style of front is used.
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Contents
Important Notes
Firefront
Clearances to Combustibles
Ventilation
Fuel Bed Layout (coal versions)
Fuel Bed Layout (pebble versions)
Servicing
Operating Instructions
Operating Instructions (Slide versions)
Flue Spillage Monitoring System
Cleaning
Cleaning the Ceramics
List of spare parts
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CLEARANCES TO COMBUSTIBLES
A combustible shelf may be fixed to the wall above the fire, providing that it complies with the dimensions given below.
A non-combustible shelf may be fitted to within 10mm of the top edge of the fireframe.
Combustible materials, such as wood, may be fitted to within 100mm (4in) of either side of the frame of the appliance, providing the forward
projection does not exceed 100mm (4in).
Any combustible side walls must be at least 500mm to the side of the radiant heat source.
As with all heating appliances, any decorations, soft furnishings, and wall coverings (i.e. flock, blown vinyl and embossed paper) positioned
too close to the appliance may discolour or scorch.
VENTILATION
No purpose provided ventilation is normally required for this appliance. The requirements of other appliances operating in the same space
or room, and the results of a spillage test must be taken into consideration when assessing ventilation requirements, this will have been car-
ried out by your Gas Safe registered installer.
For Republic of Ireland, ventilation may be required, see IS 813, ICP3, IS 327, and any other rules in force.
FUEL BED LAYOUT (coal effect option)
1. Remove the combustion matrix from its protective packaging, and
position onto the burner tray as shown. The front edge of the matrix
should sit snugly behind the back edge of the burner rails. Do not fit
the matrix on top of the burner rails.
2. Next, remove the front coal strip from its protective packaging
and position as shown. The rear edge of the front coal strip should
fit in front of the burner rail. Again, do not to place on top of the
burner rails. When the front coal is in position bend up the three
metal tags at the front of the tray to retain (inset).
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Maximum depth of shelf
Minimum distance from finished hearth
surface to underside of shelf
100mm (4in)
745mm (29 1/4 in)
150mm (6in)
845mm (33 1/4 in)
203mm (8in)
895mm (35 1/4 in)
Correct
Incorrect
©
2009 CK Fires Ltd.
FUEL BED LAYOUT (continued)
3. Open the bag of 16 moulded coals. All of the coals are the same.
Take five coals and place them as shown. Care should be taken to
ensure that the coals bridge the gap between the front coal and the
four coal supports at the front of the matrix. Care should also be
taken not to push the coals right down between the coal supports,
as this can detract from the flame picture when the appliance is run-
ning.
4. Take five more moulded coals and position as shown to form the
‘second row’ of the fuel effect. The coals may be rotated as desired
to fit into the gaps between the coal supports in order to create a
random, realistic effect. Again, remember not to push the coals
down too far into the valleys between the coal supports as this can
have a detrimental effect to the flame picture.
5. Now take another four coals and place behind the second row of
coals, in order to complete the third row. The coals may be orien-
tated as desired to achieve a realistic effect. Keep the spacing
between the coals even and uniform. The two coals at the ends of
the row may be placed rearwards, towards the back corners of the
fuel matrix.
6. Finally, take the two remaining coals and place at the back of the
fuel matrix, in the centre as shown. Adding these coals should com-
plete the appearance of the fuel bed giving an even distribution of
equally spaced coals.
The fire is designed to operate correctly with the coals supplied
when assembled according to the instructions. Never add to the six-
teen coals, or change them for a different type. Never throw rubbish
or other matter onto the coal bed.
FUEL BED LAYOUT
(pebble effect option)
1. Refer back to section 5.0 - Fuel bed layout (coal effect option) and
follow steps 1 and 2. The front strip and fuel effect matrix used for
pebble effect versions are of the same design as coal effect versions,
but have a different surface finish.
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FUEL BED LAYOUT (continued)
2. Open the bag of 16 ceramic pebbles. All of these pebbles are the
same size. Take five pebbles and place them as shown. Care should
be taken to ensure that the pebbles bridge the gap between the
front strip and the four supports at the front of the matrix. Care
should also be taken not to push the pebbles right down between
the supports, as this can affect the flame picture when the appli-
ance is running.
3. Take five more ceramic pebbles and position as shown to form the
‘second row’ of the fuel effect. The pebbles may be rotated as
desired to fit into the gaps between the supports in order to create
a random, realistic effect. Again, remember not to push the pebbles
down too far into the valleys between the supports as this can have
a detrimental effect to the flame picture.
4. Now take another two pebbles and place behind the second row
of pebbles, next to each other in the centre of the fuel bed. The peb-
bles may be orientated as desired to achieve a realistic effect. Keep
the spacing between the pebbles even and uniform.
5. Finally, take the four remaining pebbles and place at the back of
the fuel matrix as shown.
Once again, the pebbles may be orientated as desired in order to
give a realistic effect. Avoid pushing the pebbles down between the
supports. The fuel bed layout is now complete.
The fire is designed to operate correctly with the pebbles supplied
when assembled according to the instructions. Never add to the six-
teen pebbles, or change them for a different type. Never throw rub-
bish or other matter onto the fuel bed.
Due to the light colour of the pebbles, some discolouration/sooting
is to be expected during normal use.
SERVICING
The fire and flue should be checked on an annual basis to ensure all of the product of combustion are entering the flue and that there is no
excessive build up of soot. The frequency of service will depend on usage, but MUST be carried out at least once annually. Servicing must
be carried out by a competent person, such as a Gas Safe registered installer.
Cleaning of the coals/pebbles may be carried out by following the instructions given in the Installation section. The Installation instructions
carry full servicing details for the use of the installer.
If debris from the flue or other foreign matter is found on the fire it may indicate a need for servicing. Do not use the fire until the source of
the debris has been found and rectified. Air vents (where fitted) should be checked periodically to ensure they are free from obstruction.
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OPERATING INSTRUCTIONS
The pilot is visible through the underside of the left hand side of the matrix. Push in and turn the
control knob to the SPARK position, and hold there for a few seconds.
Continue turning anti-clockwise through the spark click to the PILOT light position, ensuring the
pilot has lit. If not, return the knob clockwise, and repeat.
When the pilot lights after the spark, keep the knob depressed for approximately ten seconds.
Now release the knob and the pilot should stay alight. If the pilot is extinguished during use, wait
three minutes before repeating the ignition procedure.
To achieve the HIGH setting, push the control knob in slightly and continue turning anti-clockwise
to the high position. The main burner should light after a few seconds.
To decrease the setting to LOW, turn the control knob clockwise to the low setting.
To turn to the PILOT position from the HIGH or LOW positions, press the control knob in, and
return to the pilot position and release.
To turn the fire OFF, keep the knob pressed in, return to the off position and release.
OPERATING THE FIRE (slide control versions)
The pilot is visible through the left hand side of the matrix. Rotate the coals or pebbles for good viewing. Push the
slide control knob fully downwards to the SPARK position, and hold there for a few seconds, until the pilot light stays
on.
When the pilot light has established, release the slide control knob and it will return to the LOW flame setting. If the
pilot is extinguished during use, wait three minutes before repeating the ignition procedure.
To achieve the HIGH setting, move the slide control knob upwards to the HIGH flame setting. The fire can also be
set to operate anywhere between HIGH and LOW by moving the control knob to an intermediate position.
To turn the fire OFF, move the slide control knob upwards upwards fully to the position marked ‘O’.
FLUE SPILLAGE MONITORING SYSTEM
This fire is fitted with a flue spillage safety device (ODS). If the fire shuts down during use for no apparent reason then several reasons may
be suspected. If a door or window has been opened creating a draught, then pilot disturbance could be the problem, and removal of the
draught should resolve this. The fire can then be re-lit in accordance with the previous section. A grommet seal may also be missing from the
firebox causing abnormal draught to shut down the pilot. Call your installer to check seals are properly fitted. If pilot disturbance is not the
cause, then the ODS safety system may be in operation. Switch the appliance OFF, call in your installer to check the flue and ventilation and
carry out any remedial work required. DO NOT allow the appliance to be used until the flue system is passed as safe.
CLEANING
Before carrying out any of the following operations, ensure that the fire is OFF and completely cold.
Debris that may form on the firebed should be periodically removed by a competent person. Large deposits could indicate deterioration of
the flue. This should be repaired by a competent person, and the fire serviced before further use.
FIREFRONT - Any dust accumulating in the firefront may be removed using a vacuum cleaner or dry cloth. Heavy stains may be removed by
using a damp cloth and mild household detergent. Brass parts of the firefront may be cleaned using a suitable brass cleaner. Replace the front
centrally against the fire after cleaning.
PAINTED AREAS - These can be cleaned using a dry cloth.
CLEANING THE CERAMIC PARTS
Remove the firefront casting and place to one side. Remove the ceramic components. Gently clean in the open air. Be careful not to create
dust from the ceramics. Where necessary replace damaged components with genuine spares. Seal scrap ceramic components in plastic
bags and dispose at proper refuse sites as directed.
Re-fit the ceramic parts by referring to the relevant section of these instructions.
LIST OF SPARES
PART NO.
ITEM
PART NO.
ITEM
CE/F550038
Pack of 16 coals
CE/F780008
Front strip - coal
CE/F550050
Pack of 16 pebbles
CE/F780017
Front strip - pebble
CE/F780007
Ceramic combustion matrix - coal
CE/F780016
Ceramic combustion matrix - pebble
CE/F550049
Ceramic pad set (includes rear pad and side pads)
Please Enquire
Decorative Frame
Please Enquire
Decorative Front
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As our policy is one of continuous improvement and development , we hope therefore you will understand we must retain the right to amend details and/or specifica-
tions without prior notice.
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©
2009 CK Fires Ltd.
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