Special Service Request Element
HESR
The Special Service Request (SR) element is used to request a special service for a passenger(s). The SR
element differs from the OS element . It is a special service that requires a reply from the airline.
The special services used in the SR command consist of a four letter code standardized across the
international travel industry. Most special service codes refer to specific service and others require extra text
to be added to accurately define the request.
To access the help pages on the SR codes use the command HE SR, and to display a list of four letter
codes go to MS314.
Command Format
SR
or
SR<
Special Service Code>-
Command Examples
SRVGML
Request Vegetarian Meal (VGML) for all passengers
and all flight segments of PNR
SR*VGML
Create temporary single SSR with YY carrier code. At
End Transaction,all the necessary individual SSR items
are created for the itinerary. If you modify or add a
segment to a booking after an SSR explosion has been
entered you need to enter in the command EX to do a
manual explosion.
SRBBML/P1
Request Baby Meal (BBML) for passenger 1 only for all
flight segments.
SRSPML-NO ONION
Request Special Meal (SPML) for all passengers and
all flight segments, requires text to define actual
requirements.
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