Community Services Request for Tender template


PART B: Where can you get more information?



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PART B: Where can you get more information?

  1. [Mandatory/Non-Mandatory] Briefing


[This is included as an example only. If no mandatory or non-mandatory briefing is to be held, delete section 2.1 ‘Mandatory/Non-Mandatory Briefing’.]

A non-mandatory/mandatory briefing to Respondents will be conducted at:

Date: [insert date]

Time: [XX] AM/PM

Location: [insert location]

Please confirm your organisation’s attendance by no later than [time] [AM/PM] on [date] by contacting [insert contact person's name and phone number].



[The above section provides for a non-mandatory briefing. Briefings should be non-mandatory whenever possible and ensure that all steps are taken to include regional and remote service providers if applicable. Also consider the time of day / day of the week that may be most appropriate for the briefing.

Where a non-mandatory briefing takes place, the State Party is required to issue an addendum to the Request outlining any additional information provided during the briefing.

When considering a mandatory briefing there must be a good and specific reason for requiring all Respondents to attend the briefing as failure to attend a mandatory briefing automatically excludes a Respondent from further participating in the process.

If a mandatory briefing is required, select "mandatory" in the first line and include the following sentence:]

Failure to attend the mandatory briefing will result in an Offer being ineligible for further consideration.


  1. State Party Contact Details


The State Party Representatives listed below are authorised to deal with any enquiries about this Request. Please make sure any communication in relation to this Request is directed to these representatives only.
  1. General Enquiries:


[Please note that there is a guide to the role of the contact person available on the Department of Finance website: www.finance.wa.gov.au.]

Name: [insert]


Title: [insert]
Telephone: [insert]
E-mail: [insert]
  1. Technical Procurement Enquiries:


Name: [insert]
Title: [insert]
Telephone: [insert]
E-mail: [insert]
  1. Other contacts


[Delete this section if not applicable]

Please note that a person listed under this heading is not a "State Party Representative" for the purposes of this Request.

Name: [insert]
Title: [insert]
Telephone: [insert]
E-mail: [insert]

  1. Advice on Submitting Offers


[Delete this section if not applicable]
Name: [insert]
Telephone: [insert]
  1. Other Useful Resources


The Department of Finance has a number of resources on its website that can assist organisations with the preparation of a response to community services Requests for Tender. For example, a comprehensive Guide to Community Services Tendering for Service Providers is available on the Department of Finance website: www.finance.wa.gov.au, along with access to important Service Agreement documents such as the General Provisions for the Purchase of Community Services by Public Authorities.

PART C: How will this Procurement Process work?


Respondents are to read and keep this part.
    1. Purpose of this Request


This Request document has a number of purposes, including:

  1. to provide information about the proposed procurement process to potential Respondents;

  2. to invite potential Respondents to submit Offers; and

  3. in conjunction with the Process Terms and Conditions (explained in section 3.2), to set out:

    1. the requirements that must be met to submit a valid Offer;

    2. the Evaluation Criteria that the State Party will use to evaluate Offers; and

    3. the Terms and Conditions of the procurement process.
    1. Terms and Conditions of this Procurement Process


The Process Terms and Conditions and Definitions (Request for Offers) [October 2018] Edition (the ‘Process Terms and Conditions’) document is deemed to be incorporated into this Request.

The Process Terms and Conditions is an important document to read and understand as it sets out the Terms and Conditions associated with this procurement process including certain definitions that will be used throughout. If your organisation submits an Offer, it will be deemed that your organisation has agreed to all of the terms contained within this Request document, the General Provisions and the Process Terms and Conditions. A copy of the Process Terms and Conditions and the General Provisions for the Purchase of Community Services by Public Authorities [October 2018] Edition is available from the Department of Finance website.


    1. Service Agreement Framework


The Service Agreement formed as a result of this Request process will comprise all of the following documents:

  1. if the Service Agreement is a Panel Agreement, each Agreed Order; [Delete if not applicable.]

  2. the Award Letter;

  3. the successful Respondent’s Offer;

  4. this Request document, including any addenda issued; and

  5. the General Provisions [October 2018].

Clause 2.3 of the General Provisions explains the rules of precedence that will be applied if there is an inconsistency between any of the documents listed above.

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