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Amadeus GuidePassive Segment, Service Segment & Ghost SegmentAmadeus GuidePassive Segment, Service Segment & Ghost Segment
PK status is used for Ticketing.
Passive Segment "PK" is used to insert a flight segment that has been reserved in a system other than
Amadeus. When you enter a Passive Segment you use a special status code in a sell command. The
special code ensure that seats are not sold again from the airline’s inventory, but a message is sent to the
airline to verify that the reservation exists in the airline system. However, different participating airlines have
different policies in handling, of which you can find the information on GGPCAXX page for each of them.
Moreover, you can neither enter a Passive Segment on a non-participating carrier nor on an Amadeus
system user airline. For the latter you must contact the carrier and arrange to take over the booking.
HK status is used for Ticketing and Service Request (OSI & SSR).
Service Segment "HK" is similar to the passive segment. The significant differences are that the status code
is HK instead of PK and you can enter OSI and SSR elements associated to this segment. Nevertheless, not
all airlines support this function level. It cannot be used with a system-user airline either. You can also find
the information of the service segment function level of each participating airline on the GGPCAXX page.
GK status is used for either Pricing or PNR/Itinerary information.
"GK" segment is essentially used for pricing or itinerary information. The information is never sent to the
relevant airline. Ghost segment can also be used for Amadeus system and non-system user airlines.
Passive / Service / Ghost Segment Status Codes
Code
Explanation
PK/
Passive Segment, confirmed status in external system
PL/
Passive Segment, waitlisted status in external system
HK/
Service Segment, confirmed status in external system
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