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Getting Started in PRIMA 



Contents 

Introduction ................................................................................................................................... 1 

Accessing PRIMA ......................................................................................................................... 2 

Resetting Your AICPA.org/CPA.com Password ........................................................................... 2 

Updating Your Account Profile ...................................................................................................... 2 

Associating Yourself with a Public Accounting Firm .................................................................. 2 

Updating Your Position .............................................................................................................. 3 

Business Category .................................................................................................................... 3 

Communications from PRIMA ....................................................................................................... 4 

PRIMA Home Page ....................................................................................................................... 4 

Announcements ........................................................................................................................ 4 

Action Items ............................................................................................................................... 4 

Letters and Important Information ............................................................................................. 5 

Peer Review Knowledge Base ...................................................................................................... 5 

Managing Partner and Peer Review Contacts .............................................................................. 5 

Enrollment in AICPA Peer Review Program ................................................................................. 6 

Who do I contact for help? ............................................................................................................ 6 

Login error messages ................................................................................................................ 6 

Browser Compatibility ................................................................................................................... 6 

PRIMA Frequently Asked Questions ............................................................................................ 6 

 

Introduction 



The Peer Review Integrated Management Application (PRIMA) is the primary tool used by firms

reviewers, and the entities administering peer review to complete the peer review process. PRIMA 

is accessible to all AICPA and CPA.com customers whose records are linked to a public 

accounting firm in our records. 

If your firm has undergone a peer review before with the same administering entity (AE) (typically 

a state society), your firm is probably set up in PRIMA already. 



Note:  AICPA Members and AICPA.org or aicpastore.com customers will use their existing 

username and password to access PRIMA. If you received a PRIMA notification to log in, there 

is nothing else you need to do to get access. If you need to recover your password, please 

follow the instructions below. 



 


 

 



 

January 2018 

  If you were sent a username, please access the site with that username. If you do not 



know your password to that account, please see Resetting Your AICPA.org/CPA.com 

Password below. 

  If you were sent an AICPA customer number, please register using Creating an 



AICPA.org/CPA.com account and be sure to use that customer number as mentioned in 

step 3 of those instructions. 

Accessing PRIMA 

1.  Go to 

prima.aicpa.org

. If you are not logged  in to AICPA.org or CPA.com, you will be 

prompted to log in with your AICPA.org/CPA.com credentials. 

2.  If you do not already have an online account, you will choose “Register using your AICPA 

member number” if you are an AICPA Member or customer number if you are a previous 

customer (e.g., if you’ve registered for a conference or have purchased materials

including CPE, from the AICPA) to setup a new account. 

  If your firm has undergone a peer review with the same administering entity, you 



probably have a user account in PRIMA. 

  If you are unsure what email address is associated with your account, please 



click 

here 


to enter in different email addresses that the system will check to see if are 

associated with an account. 

Resetting Your AICPA.org/CPA.com Password 

To retrieve your password on the AICPA website: 

1.  Go to 

https://login.aicpa.org/

 

2.  Click Forgot Password on the sign-in screen 



3.  Enter the email address associated with your AICPA account 

4.  Click the Submit button 

Your reset password will be emailed to you. 

To change your password on the AICPA website, please Sign In to your account following the 

steps below: 

1.  Go to 

https://www.aicpa.org/

 

2.  Click on My Account at the top of the page 



3.  Click on Change Password under Settings 

If you need additional assistance, please contact Member Service at service@aicpa.org or 

888.777.7077 M–F 9am–6 pm ET. 

Updating Your Account Profile 

Associating Yourself with a Public Accounting Firm 

You will not be able to access PRIMA if you are not associated with a public accounting firm in 

our records. 

 

 




 

 



 

January 2018 

To add a relationship to a public accounting firm online: 

1. 


Sign in

 to AICPA.org 

2.  Click on My Account 

3.  Click on Employer Information 

4.  Click on Add Employer 

5.  Enter your employer name. (You may also enter city, state, and postal code information 

to narrow your search). 

6.  Click on Search 

If an organization matches your search: 

1.  Select the radio button next to the best match 

2.  Click on Choose this organization 

3.  Select your position from the drop-down 

4.  Select Public Accounting from the drop-down 

5.  Select your email address from the drop-down or click on Add to the right of the Email 

drop-down 

6.  If you are adding an email address, enter the address and click on Save 

7.  Select your phone number form the drop-down or click on Add to the right of the Phone 

drop-down 

8.  If you are adding a phone number, enter the phone number and click on Save 

9.  Click on Add Position 



If no organization matches your search, do not click on None of These Match My Organization. 

You will not be able to create a new public accounting firm online. Please see 

Creating a Public 

Accounting Firm

Updating Your Position 



You will not be able to enroll your firm in peer review if there is not at least one customer record 

associated with your firm that is identified as a partner/owner of your firm. 

To update your position online: 

1. 


Sign in

 to AICPA.org 

2.  Click on My Account 

3.  Click on Employer Information 

4.  Click on Edit 

5.  Select the appropriate position from the drop-down 

6.  Click on Save 

Business Category 

You will not be able to access PRIMA or enroll your firm in peer review if it is not correctly identified 

as a public accounting firm in our records. If your existing firm record has an incorrect business 

category (e.g., business and industry, consulting firm, etc.), please call 888.777.7077 to speak to 

a member of our Member Services team to request your firm record be updated to public 

accounting. 

 

 




 

 



 

January 2018 

To view the business category of your organization: 

1. 


Sign in

 to AICPA.org 

2.  Click on My Account 

3.  Click on Employer Information 

4.  Click on Edit 

The business category of your organization is below the field indicating your Position at that 

organization. 

Communications from PRIMA 

Please add 

prima@aicpa.org

 to your contact list or safe sender list to ensure you receive peer 

review related communications. 

Email notifications will look like the sample below. 

 

PRIMA Home Page 



Your PRIMA home page includes: 

Announcements 

The Announcements section is at the top of the page and will include important information from 

the AICPA such as PRIMA changes, upcoming training dates, prima maintenance schedule and 

more.  

Action Items 



Actions requiring your entry or response, including your peer review information (PRI), scheduling, 

corrective action, implementation plan and review cases.  For reviewers, this  will  also  display 

review-related cases that require your entry or response.  

Please note: This link will not appear if no action is required on your part. 



 

 



 

January 2018 

Letters and Important Information 

Letters or important peer review communications sent to you and/or your firm. 

Peer Review Knowledge Base 

The AICPA Peer Review Program has developed a knowledge base for peer review users. The 

Knowledge Base contains many helpful articles to assist you in PRIMA. There are two articles 

titled “Instructions for Peer Reviewers Using PRIMA” and “Instructions for Firms Using PRIMA” 

that walk each user through the peer review process, linking to articles with screenshots, 

instructions and short training videos. These two articles can be accessed from the “Instructions” 

box located at the top of your home page. 

You can also search for them in the 

Knowledge Base by typing “instructions” with 

quotation marks  in the search field  and 

pressing  Enter on your keyboard.  Scroll 

through the results until you find instructions 

for firms and reviewers.  We  will continue to 

add and update articles to address frequently 

asked questions or for  any programming 

changes. 

To access the Knowledge Base: 

1.  Sign in to PRIMA at 

prima.aicpa.org

2.  Click the orange Help link in the upper right-hand corner. 



 

Managing Partner and Peer Review Contacts 

One or two individuals are associated with a firm in PRIMA, the Managing Partner and Peer 

Review Contact.  These individuals need to be partners at the firm as they make 

acknowledgements on behalf of the firm. The Managing Partner and Peer Review Contact receive 

email notifications and letters via PRIMA and perform actions on behalf of the firm. If you need to 

change your position at your firm, refer to Updating Your Position above.  

The Managing Partner can change the Managing Partner or the Peer Review Contact through 

going to For Firms and then updating enrollment. Once an update is initiated, it will appear under 

Action Items, until it is submitted. Only one case may be open at a time. 

The Peer Review Contact can change these individuals when completing the Peer Review 

Information (PRI) Request prior to the scheduling of the peer review. 




 

 



 

January 2018 



Please note: Users cannot currently update the Managing Partner or Peer Review Contact once 

your  Peer  Review  Information form (PRI case)  has been submitted. If you need to change 

Managing Partner or Peer Review Contact but are unable to make this change in PRIMA, please 

email 


prsupport@aicpa.org

 and provide the name, email address and AICPA member/customer 

number (if available). 

Enrollment in AICPA Peer Review Program 

Three types of firms have their peer reviews administered within PRIMA: 

  Firms with AICPA members enrolled in the AICPA Peer Review Program 



  Firms with no AICPA members enrolled in the AICPA Peer Review Program 

  Firms with no AICPA members enrolled in a state CPA society peer review program 



The functionality for all three types of firms is the same within PRIMA.  Firms with no AICPA 

members may enroll in the AICPA Peer Review Program within PRIMA by clicking For Firms and 

then selecting “Change Peer Review Program.” 

 

 



Who do I contact for help? 

The AICPA Peer Review Program  provides PRIMA support.  Contact us at 919.402.4502 or 

prsupport@aicpa.org

. For assistance with your AICPA.org/CPA.com account, contact AICPA 

Member Service at 

service@aicpa.org

 or 888.777.7077. Staff are available from 8am – 6pm ET. 

Login error messages 

Some users experience an issue and receive the following message when attempting to log in to 

PRIMA: 


“Unable to process the SAML WebSSO request: User does not exist in PRIMA. Please 

contact system administrator.” 

Unfortunately, Peer Review staff cannot resolve this issue by phone as this requires a fix by our 

IT support team. When logging in, if you experience  this error  or any other issue, email 

prsupport@aicpa.org

  and provide your name,  username (i.e., primary email address)  and  a 

screenshot of the issue, if available. This will open a support case that Peer Review  staff can 

submit to our IT support team to address this issue. 

Browser Compatibility 

PRIMA supports Apple’s 

Safari

, Google’s 



Chrome

, Microsoft’s 

Internet Explorer

 11+ and 

Mozilla’s 

Firefox


 web browsers. 

PRIMA Frequently Asked Questions 



PRIMA FAQs for Enrolled Firms and Peer Reviewers

 

Document Outline

  • Introduction
  • Accessing PRIMA
  • Resetting Your AICPA.org/CPA.com Password
  • Updating Your Account Profile
    • Associating Yourself with a Public Accounting Firm
    • Updating Your Position
    • Business Category
  • Communications from PRIMA
  • PRIMA Home Page
    • Announcements
    • Action Items
    • Letters and Important Information
  • Peer Review Knowledge Base
  • Managing Partner and Peer Review Contacts
  • Enrollment in AICPA Peer Review Program
  • Who do I contact for help?
    • Login error messages
  • Browser Compatibility
  • PRIMA Frequently Asked Questions

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