Hotel booking process design & usability

Travel UCD - consultants in travel and hospitality website design 
http://www.travelucd.com 

© Travel UCD Limited 2003. All Rights Reserved.

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Hotel booking process design & usability 
Travel UCD – February 2003 
6.2 Directory styles 
6.2.1 [E] Directory of hotels (multiple destinations) 
Screen 1 
Screen 2 
Enter search criteria:
• Country
[SUBMIT]
>
Display hotels:
City 1 
Hotel 1 [SELECT]
Hotel 2 [SELECT]
City 2 
Hotel 1 [SELECT]
Hotel 2 [SELECT]
Hotel 3 [SELECT]
Figure 17: two-screen flow for hotel selection using a directory
Screen 1 
City 1 
Hotel 1 [SELECT]
Hotel 2 [SELECT]
City 2 
Hotel 1 [SELECT]
Hotel 2 [SELECT]
Hotel 3 [SELECT]
Figure 18: single-screen flow for hotel selection using a directory
Figure 19: Example of a directory of hotels from Maritim.de 
Travel UCD - consultants in travel and hospitality website design 
http://www.travelucd.com 

© Travel UCD Limited 2003. All Rights Reserved.

29

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Hotel booking process design & usability 
Travel UCD – February 2003 
6.2.2 [F] Direct entry of date and hotel at start of reservation process 
Screen 1 
Screen 2 
Screen 3 
Select hotel and dates:
• Dates
• Hotel name
[SUBMIT]
>
Display & select rates:
Hotel name 
Rate 1 [SELECT]
Rate 2 [SELECT]
Rate 3 [SELECT]
>
Booking process 
continues as for the 
evaluation style A 
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