How to Read Your Bill
Bill Front
1. Customer Service Address
– The location of the home
or facility where you receive energy.
2. Customer Number
- This is your specific number with
your account information.
3. Current account balance and due date
- Information
regarding the amount you currently owe, the date it is
due, and the amount you will pay if payment is received
after the due date.
4. Your Electric Use
- This graph shows how much
electricity you used over the past 12 months in kilowatt
hours (kWh). Interested in lowering this number by
becoming more energy efficient?
5. Your Natural Gas Use
- This graph shows your natural
gas use over the past 12 months. If you do not have gas
service, your statement may include a monthly message
here. More about natural gas
6. Account Comparison Summary
- 'Current Month'
represents the current billing cycle, while 'Previous Month'
shows the last month's billing cycle. 'Last Year' shows your
consumption from this time last year.
7. Billing Summary
- A quick overview that includes: your
previous month's balance and payments or adjustments
made; current charges for gas and electricity; total charges
for additional services from CPS Energy (such as
Windtricity or All Nite Security Light); and charges from
the City of San Antonio (such as Waste Collection Services
and Environmental Service Fee).
8. Information
- This box includes important messages or
tips for our customers.
9. Donation for REAP
(Residential Energy Assistance
Partnership) - Write in an amount here if you would like to
make a tax-deductible donation to support needy families
who require assistance in paying their utility bills. Learn
more about REAP
10. Current Account Balance and Due Date
- Information
regarding the amount you currently owe and the date it is
due for payment.
11. Total Amount Enclosed
- The amount of payment you
are making on your current bill.
How to Read Your Bill
Bill Back
1. Payments and Adjustments
- Your account’s previous
balance and date of last payment.
2. Electric
- Detailed summary of all electric charges
including Service Availability Charge (covers the cost of
metering and billing for your address, regardless of your
energy consumption), Energy Charge (cost of power
plants, substation distribution, transmission lines, labor,
etc. according to the amount of electricity you used),
Fuel Adjustment Charge (costs for fuel above the base
rate, fluctuates monthly based on the prices CPS Energy
pays for fuel) and Regulatory Adjustment
(miscellaneous state-mandated fees and costs
associated with the ERCOT grid).
3. Gas
- Detailed summary of all natural gas charges
including Service Availability Charge (covers the cost of
metering and billing for your address, regardless of your
energy consumption, Energy Charge (cost of power
plants, substation distribution, transmission lines, gas
mains, labor, etc. according to the amount the natural
gas you used), Fuel Adjustment Charge (costs for fuel
above the base rate, fluctuates monthly based on the
prices CPS Energy pays for fuel).
4. City Services
- Charges for the City of San Antonio,
including Garbage Collection Services, Brush Fee, and
Environmental Services Fee. The City includes these
charges on your CPS Energy bill for convenient
processing. However, CPS Energy is not responsible for
administering these services. Dial the City's information
line at 311 for more information on these services.
5. Meter Read Detail
- Detailed information on your
meter reading, including the date and whether your
meter was read (R) or estimated (E). The date of your
next scheduled meter reading also is included.
6. Billing Period
- Reflects the starting and ending dates
for the current billing period.