If you have any questions, or require further assistance, please contact the
ITS Help Desk at 508.793.7745 or
helpdesk@clarku.edu
.
Help Document Series: Checking your Junk E-Mail folder.
ITS is now leveraging Microsoft’s powerful spam filtering services to protect
student email accounts
from unwanted email delivery. Messages sent to your inbox that are detected as spam will automatically
be placed in your Junk E-Mail folder. This document will review how to check the contents of this folder
for messages and how to return false positives to your inbox. For more details on configuring your filter
settings click
here
.
Step 1.
Log into the You.clarku.edu portal and click on the email link. This will load your
email account in the Outlook Web App.
Step 2.
If there are messages in your “Junk E
-Mail
”
folder a number will be listed
by the folder indicating how many messages are being held.
Information Technology Services
950 Main Street
Worcester, MA 01610-1477
(508) 793-7745 Phone
(508) 793-8823 Fax
www.clarku.edu/its
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2
Checking your Junk E-Mail Folder.
Page 2 of 3
If you have any questions, or require further assistance, please contact the
ITS Help Desk at
508.793.7745 or
helpdesk@clarku.edu
.
10/14/2014
Step 2.
Clicking on the listing will open the “Junk E
-
Mail” folder. Messages in this folder will be held for 14 days
before they are deleted automatically.
Step 3.
If you find a message that is not spam and wish to return it to your inbox right click the message and
select “Mark as Not Junk”
.
Note: This will also add the sender to your
“Safe Senders List” and messages from that
address will no longer be filtered. For
information on how to manage your “Safe
Senders List” click
here
.
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3
Checking your Junk E-Mail Folder.
Page 3 of 3
If you have any questions, or require further assistance, please contact the
ITS Help Desk at
508.793.7745 or
helpdesk@clarku.edu
.
10/14/2014
Step 4.
When you are finished reviewing the contents of the Junk E-Mail folder,
you can return to your “Inbox”
by clicking the link on the right side of the screen.
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