Iridium 9555 User Guide
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| Roadpost Satellite Service Iridium 9555 User Guide RE AD TH IS GU ID E BE FO RE US IN G YO UR SE RV IC E
A free call from your Roadpost satellite phone: +1.905.272.5665 A free call from North America: +1.888.622.7368 customercare@roadpost.com www.roadpost.com www.roadpost.ca Iridium Satellite Service Iridium satellite service lets you maintain contact while traveling anywhere that cellular or landline service is not available. On land, on water, from Pole to Pole, Iridium’s network offers 100% global coverage. With a single phone number, callers can reach you anywhere. Help Available by Phone and Web Answers to common questions are provided in the Troubleshooting section at the back of this guide. Additional support is available online, and through our call center. Please visit www.roadpost.com/support, or contact Roadpost Customer Care at customercare@roadpost.com or 1.888.622.7368 toll-free from within North America, or at +1.905.272.5665 a free call from your Roadpost phone.
Check with your travel agent or local representative for the emergency services information in the country you are traveling. Contents Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2 Charging Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . .2 Your SIM Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2 Maximizing Performance . . . . . . . . . . . . . . . . . . . . . . . . .2 Using Your Iridium Service . . . . . . . . . . . . . . . . . . . . . . .5 Powering on Your Phone . . . . . . . . . . . . . . . . . . . . . . . . .5 Holding the Phone When on a Call . . . . . . . . . . . . . . . . . .5 Making Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5 Answering Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5 Dialing Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . .6 Voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7 Call Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8 Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8 Call Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10 Text Messaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10
Getting Started Charging Your Phone Your phone’s batteries must be charged in order to use it. Be sure to plan ahead and do this before leaving for your destination. To charge the batteries, connect the charging cable to the phone, and insert the plug into a suitable power source. It will take 3 hours and 15 minutes to completely charge the battery.
Your SIM card (Subscriber Identity Module) is the key to your Iridium service. This small chip contains all the information about your phone and enables you to access the network. Your phone comes ready-to-use, with your SIM card in place. Maximizing Performance The most important thing to know about using a satellite phone is that it is crucial to have a completely open view
call quality or call completion because they may block the signal between the phone’s antenna and the satellites that facilitate service, if they are too close. To ensure the best call quality, use your phone in an open area where, if you were to turn in a full 360 degree circle, you see no physical obstructions between your phone’s antenna and the sky. G e t h e l p f r e e f r o m y o u r R o a d p o s t p h o n e + 1 . 9 0 5 . 2 7 2 . 5 6 6 5 G e t t i n g S t a r t e d 2
Use the diagram below as a guideline to follow, ensuring that surrounding obstructions are low to the ground, or in the far distance. Natural environments such as clouds, fog, rain, snow, wind and smoke will not negatively impact reception and call quality.
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G e t h e l p f r e e f r o m y o u r R o a d p o s t p h o n e + 1 . 9 0 5 . 2 7 2 . 5 6 6 5 U s i n g Yo u r I r i d i u m S e r v i c e 4
Earpiece Volume Keys Display Left Soft Key 2-way Navi-key Green Key CLA/Accessory Adaptor Port Sim Card Port On/Off Button Status Indicator LED Convenience Key Right Soft Key Red Key Microphone Phone with antenna extended Using Your Iridium Service Powering on Your Phone To power the phone ‘on’ or ‘off’ press and hold the On/Off button for 5 seconds. When you turn your phone’s power on, it performs a self test to let you know it’s operational. When the phone’s display indicates “Registered”, you are ready to start calling. Holding the Phone When on a Call 1. Fully extend the telescoping antenna and rotate it to the left or right until it clicks into place on a 45 degree angle. 2. When talking on the phone, the antenna should be pointing to the sky – this is important. 3. Make sure that your surroundings are free of obstructions (see Getting Started). Making Calls 1. The ‘+’ symbol appears on the display automatically as the lead character. If the ‘+’ does not appear hold the ‘0’ key until it appears then dial your number beginning with the country code then the number. 2. Press the green button to execute your call. Example: To call 905 272 5665, a number in North America, dial +1 905 272 5665 and press the green button on your phone. Answering Calls To answer a call, press the left soft key. G e t h e l p f r e e f r o m y o u r R o a d p o s t p h o n e + 1 . 9 0 5 . 2 7 2 . 5 6 6 5 U s i n g Yo u r I r i d i u m S e r v i c e 5
Dialing Instructions For callers to your satellite phone To reach you, callers dial their international access code, followed by your satellite phone number.
Two-stage dialing allows callers who are otherwise unable to reach you dialing directly to a satellite network, to reach you through an Arizona-based number. Calls received through two-stage dialing are not included in free incoming calls, and will be charged to you at the per minute rate associated with your rate plan. The person calling you using Two-Stage Dialing will be charged for a regular long distance call to Arizona. If you would like your contacts to use this method to reach you please provide them with the following instructions: 1. Dial 480-768-2500, a North American (Arizona) number. 2. When prompted, they will enter your 12-digit Iridium number. Example: If your Iridium number is 8816 310 12345, callers dial 480 768 2500, and when prompted, enter 8816 310 12345 G e t h e l p f r e e f r o m y o u r R o a d p o s t p h o n e + 1 . 9 0 5 . 2 7 2 . 5 6 6 5 U s i n g Yo u r I r i d i u m S e r v i c e 6
Voicemail General information 1. The default PIN code is the last 7 digits of your phone number. Ensure that you record your PIN code
2. When someone leaves you a message, an incoming voicemail notification message automatically scrolls across the handset screen. ‘Save’ by pressing the left soft key to store the voicemail, or ‘Delete’ by pressing the right soft key to delete the voicemail. To retrieve messages 1. From the main screen, press the soft key labeled ‘Menu’. 2. Use the two way navi-key to scroll until ‘Voicemail’ is highlighted, ‘Select’ using the left soft key. 3. Use the two way navi-key to scroll until ‘Call Voicemail’ is highlighted, ‘Select’ by pressing the left soft key. 4. When you hear the main message, enter your phone
5. Press * to access the message center. 6. Enter your PIN code. 7. Follow the system prompts. Voicemail system prompts While in the main menu the following prompts are vailable: ‘2’ Record Message ‘3’ Change Greeting ‘4’ Access Personal Options ‘9’ Make a Call G e t h e l p f r e e f r o m y o u r R o a d p o s t p h o n e + 1 . 9 0 5 . 2 7 2 . 5 6 6 5 U s i n g Yo u r I r i d i u m S e r v i c e 7
While reviewing your messages the following prompts are available: ‘1’ Play Message ‘2’ Record Message ‘7’ Delete Message ‘9’ Save Message ‘*’ Return to Main Menu ‘#’ Keep message as “New” and go to next message
Call waiting alerts you when another caller is attempting to contact you when you are already on a call.
1. Starting from the main screen, select ‘Menu’ press the left soft key. 2. Use the two way navi-key to scroll until ‘Setup’ is highlighted, ‘Select’ by pressing the left soft key. 3. ‘Call options’ will already be highlighted, ‘Select’ by pressing the left soft key. 4. Use the two way navi-key to scroll until ‘Call Waiting’ is highlighted, ‘Select’ by pressing the left soft key. 5. The current ‘Call Waiting’ configuration is displayed, use the two way navi-key to enable or disable the Call Waiting feature, press the soft key labeled ‘Select’. 6. Press the red button to return to the main screen.
Use the instructions below to forward incoming calls to voicemail, another satellite or fixed-line phone. Your phone will not ring, and all calls will be diverted to this alternate number. G e t h e l p f r e e f r o m y o u r R o a d p o s t p h o n e + 1 . 9 0 5 . 2 7 2 . 5 6 6 5 U s i n g Yo u r I r i d i u m S e r v i c e 8
To activate call forwarding 1. Starting from the main screen, press the left soft key labeled ‘Menu’. 2. Use the two way navi-key to scroll until ‘Setup’ is highlighted, ‘Select’ by pressing the left soft key. 3. Use the two way navi-key to scroll until ‘Call Options’ is highlighted, ‘Select’ by pressing the left soft key. 4. Use the two way navi-key to scroll until ‘Call Forwarding’ is highlighted, ‘Select’ by pressing the left soft key. 5. Select the call type to forward from the list provided: All calls, If busy, If no answer, If unavailable. To forward calls to voicemail 1. Repeat above steps 1-5 then; 2. Select ‘Voicemail’ using the ‘Select’ soft key.
1. Repeat steps 1-5 under “To activate call forwarding” section. 2. Scroll to ‘Other Number’. 3. You will see ‘Number’. Enter the number you are forwarding to (be sure to include both the + sign and country code). 4. After a short pause, you will see ‘Call Forward On’. 5. Press and hold the red button to exit the menu.
1. Press ‘Menu’ soft key then scroll to ‘Setup’ and press ‘Select’. 2. Use the two way navi-key to scroll until ‘Call Options’ is highlighted, ‘Select’ by pressing the left soft key. G e t h e l p f r e e f r o m y o u r R o a d p o s t p h o n e + 1 . 9 0 5 . 2 7 2 . 5 6 6 5 U s i n g Yo u r I r i d i u m S e r v i c e 9
3. Use navi-key to scroll to ‘Call Forwarding’, press the ‘Select’ soft key. 4. Scroll to call forward rules such as Busy, If no answer, and
options one-by-one to suit your preferences. If the option is checked it means the rule is applied. 5. Press and hold red button to exit the menu when done. Call Display Call display is automatically enabled, allowing you to view an incoming caller's number on your satellite phone.
Send and receive text messages on your satellite phone. General text messaging information • Messages are restricted to a maximum of 160 characters. • To receive a text message your satellite phone must be switched ‘on’ and must be in service. • When your phone is ‘off’, your message will be held in the message center until your phone is switched on and in service. You are notified of a new text message in the following ways: – An alert sounds and/or the phone vibrates – The message indicator is displayed – The message ‘New SMS. Read Now?’ is displayed G e t h e l p f r e e f r o m y o u r R o a d p o s t p h o n e + 1 . 9 0 5 . 2 7 2 . 5 6 6 5 U s i n g Yo u r I r i d i u m S e r v i c e 10
Receive text messages 1. When you receive a new message, you will see ‘New SMS. Read Now?’ displayed on your phone. 2. Press ‘Yes’ soft key and continue with “Send text messages to another Iridium or cellular phone” (below) or press ‘No’ soft key to read the message later. Send text messages to another Iridium or cellular phone 1. Starting from the main screen, select ‘Menu’ by pressing the left soft key. 2. Use the two way navi-key to scroll until ‘Messages’ is highlighted, ‘Select’ by pressing the left soft key. 3. ‘Create message’ will already be highlighted, ‘Select’ by pressing the left soft key. 4. Compose your message using the keypad. Select ‘Options’ by pressing the left soft key. 5. ‘Send’ will already be highlighted, ‘Select’ by pressing the left soft key. 6. ‘New recipient’ will already be highlighted, ‘Add’ by pressing the right soft key. 7. ‘Enter number’ will already be highlighted, ‘Select’ by pressing the left soft key. 8. Enter destination phone number, preceded by the ‘+’ sign, select ‘OK’ by pressing the left soft key. 9. ‘Send’ by pressing the left soft key. Example: If the Iridium number you are sending your text message to is (8816) 555 55555, you will dial +8816 555 55555 <OK>. If the cellular number you are sending your text message to is (212) 555 1212, you will dial +1 212 555 1212 <OK>. G e t h e l p f r e e f r o m y o u r R o a d p o s t p h o n e + 1 . 9 0 5 . 2 7 2 . 5 6 6 5 U s i n g Yo u r I r i d i u m S e r v i c e 11
Send text messages to an email address 1. Starting from the main screen, select ‘Menu’ by pressing the left soft key. 2. Use the two way navi-key to scroll until ‘Messages’ is highlighted; and ‘Select’ by pressing the left soft key. 3. ‘Create message’ will already be highlighted, ‘Select’ by pressing the soft key. 4. Using the keypad compose your message. When done, select ‘Options’ by pressing the left soft key.
5. ‘Send’ will already be highlighted, ‘Select’ by pressing the left soft key. 6. ‘New recipient’ will already be highlighted, select ‘Add’ by pressing the right soft key. 7. ‘Enter number’ will already be highlighted, ‘Select’ by pressing the left soft key. 8. In the number field, enter +*2 and press the left soft key labeled ‘OK’. 9. ‘Send’ by pressing the left soft key. Reply to sender of a text message 1. When viewing a text message, press the ‘Options’ soft key. 2. ‘Reply’ will already be displayed, press the ‘Select’ soft key. 3. Compose your message. Press the ‘Options’ soft key. (If responding to an email message, leave a space between the email address and beginning of your message.) 4. ‘Send’ will already be displayed, press the ‘Select’ soft key. G e t h e l p f r e e f r o m y o u r R o a d p o s t p h o n e + 1 . 9 0 5 . 2 7 2 . 5 6 6 5 U s i n g Yo u r I r i d i u m S e r v i c e 12
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indicates that a new text message has been received. You must check your text messages to ensure that all new messages have been viewed. You may then delete or save any messages, and the envelope symbol should no longer appear. Q: I am not able to receive a signal or I am having problems with call quality. A: Ensure that your antenna is fully rotated, locked in place, and that you have a clear view of the sky. Check the signal strength meter; if the signal is weak, move into an open area. If you are inside a building, move next to a window or ideally, move outside.
receive another text message. Follow the instructions under “Text Messaging” to read and delete one or more messages. Q: My SIM card won’t work. A: Check that the SIM card is inserted correctly, and that the gold surface of the SIM chip is clean. If it still does not work, contact Roadpost customer care from another phone.
Note: For any other questions, or additional help using your phone, call Roadpost customer care. Dial +1 905 272 5665 – a free call from your Roadpost phone. Tr o u b l e s h o o t i n g Country Codes Australia 61 Austria
43 Belgium
32 Bosnia-Hercegovina 387 Bulgaria
359 Canada
1 Chile
56 China
86 Croatia
385 Czech Republic 420 Denmark
45 Egypt
20 Finland
358 France
33 Germany
49 Greece
30 Hong Kong 852 Hungary
36 Iceland
354 India
91 Indonesia 62 Israel
972 Ireland
353 Italy
39 Jordan
962 Kuwait
965 Lebanon
961 Lithuania 370 Malaysia 60 Malta
356 Morocco
212 Netherlands 31 Norway
47 Philippines 63 Poland
48 Portugal 351 Romania
40 Russia
7 Saudi Arabia 966 Singapore 65 South Africa 27 Spain
34 Sweden
46 Switzerland 41 Taiwan
886 Thailand 66 Turkey
90 UAE
971 UK
44 USA
1 Yugoslavia 381 Zimbabwe
263 For a complete list of country codes, please visit www.roadpost.com/support. REV 06/09 Document Outline
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