Minutes of Patient Participation Group Meeting



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Minutes of Patient Participation Group Meeting

Monday 28th July 2014
Present: Dr Bev Scowen, Lydia Higginson, Martin Boiles, Robert Hall, Martin Lucy, Pam Prince, Pamela Fisk, Carol White and Kate Bernardis.
Apologies: Katie Denton & Doreen Denton.
Healthwatch: Two representatives from Healthwatch came to talk to the PRG they explained that Local Healthwatch help people get the best out of their local health and social care services; whether it’s improving them today or helping to shape them for tomorrow. Local Healthwatch is all about local voices being able to influence the delivery and design of local services. Not just people who use them, but anyone who might need to in the future.
They left leaflets and asked for the information to be put on the TV in the waiting room. They encouraged feedback from both patients and staff, feedback can be positive or negative.
The group felt that they would like to know more about Healthwatch and it was agreed we would invite the representatives back, perhaps over a lunch time and invite more patients.
Previous Minutes: The following points were discussed:
Care Data: Lydia said the DOH are planning on going ahead later this year with the bulk download of patients data; if patients do not wish to have their details downloaded they need to inform us either by letter or email. Lydia said there is information regarding this on the Practice Website with a links to further advice. Martin asked if Lydia could advise patients on the TV in the waiting room regarding the downloading of care data. Lydia will organise this.
Virtual Member for the PRG: Mel Allison would like to be a virtual member, at present she will receive the minutes and send Lydia opinions and views; in the future Martin hoped it might be possible to set up a video link.
Update on Building: on the agenda.
Car Park: Pamela Fisk said she was very upset to receive an email from Lydia saying the Partners would not be asking the staff to park in the hospital car park to make space for more patient parking. Dr Scowen explained that the Partners felt they could not ask staff to park without Drs parking elsewhere as well and that the Partners had to take regard for the safety of their staff who often arrived early and late, often in darkness. Pamela questioned the safety of the patients; but Dr Scowen said nothing had changed with the patients and that parking had always been a problem. Pamela expressed her disappointment.
No Doctor Cover: Martin handed out the letter he had received from Dr Nigel Sylvester, Vice Clinical Chair & Director of Clinical Programmes for West Hampshire Clinical Commissioning Group, in reply to his complaint about the practice not offering routine GP appointments for an afternoon. Martin is concerned at a particular sentence that the CCG will be organizing these events twice per year and that the Practice will not have GPs in Practice during these afternoons. The group feel that the patients should be informed well in advance.
BMA: Dr Scowen reminded the group to please check out the BMA website on the following link http://bma.org.uk/practical-support-at-work/gp-practices, regarding the problems General Practice is facing.
Up Date on Building: Lydia said that unfortunately there is no update and that we have still not signed the new lease as there are still queries on this. Martin suggested asking if we could have an interim lease on the same conditions just with an increased rent for 6 months.
Martin said there is a new MP for Andover called Kitt Moorhouse; Martin will contact him and ask him to ascertain which government department is responsible for GP premises.
Phlebotomy: Lydia explained that the current contract for the hospital providing phlebotomy services ends at the end of December 2014 and as far as she is aware no other bidder had tendered to provide the service therefore she expects it will be re-issued to the hospital.
Survey Questions: Lydia said that we will need to do a patient survey in September and asked all the group to come to the September PRG meeting with questions they would like to see in the survey and the group could decide on the important ones.
AOB:
Members of the PRG – Lydia was asked to contact member of the group who don’t send apologies or turn up for 3 meetings to see if they still want to be on the group or if their place can be given to another member.
Choose & Book – Pamela said this is not a seamless services and she is going to give feedback to this effect.
Ventilation in waiting room – Robert wanted to highlight his concerns over this.
Disabled Door (by the old outpatients) Robert is concerned that disabled people are having difficulty with this heavy door. He will write to Donna Green at Hampshire Hospitals to query what they intend to do about this.
Care Plans – Robert would like to congratulate Dr Liddell on the excellent Care plan he has done for his father; which he used at the hospital recently and it was really useful.
Date of Next Meeting: Monday 8th September 2014 at 5.45pm
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