Complex Example NM2MENON/A MR/B MRS(INF/ANU)2JONES/C MRS/G MSTR(CHD)(ID06YRS) Telephone (Contact) Element HEAP The Telephone (Contact) element is used to store the contact telephone information for the passengers on
the PNR.
Telephone contacts entered into the PNR do not generate to the airlines and therefore are entered for the travel agent’s information only.
If you wish to send these contact details in a message to an airline, the information must be entered into an OSI element.
OSI elements are discussed later.
You can append to the telephone element, an indicator that describes what type of telephone contact is
shown.
Recommended Contact Indicators Indicator Explanation H Passengers Home / Hotel Contact
B Passengers Business Contact
A Travel Agency Contact
M Mobile Contact
Command Format AP- Command Examples AP If you make the AP entry alone
without any additional data, the
system automatically creates a
contact element for the agency
based on the data contained in
the travel agents office profile
(see HEPV)
APDEL 91 11 335 1155 - B Add Business contact in Delhi
APBOM 91 22 496 0704 - H/P1 Add Home telephone number for
Passenger displayed in name
element 1 of PNR.
APCCU91 33 280 5349 - H/P1-3,5 Add Home telephone number for
Passengers displayed in name
elements 1 through to 3 and 5