If any kind of problem or complaint arises, don't try to resolve it yourselves or
simply leave it to a colleague. But get the assistance of your
line manager
. It's
his or her responsibility to sort it out. A properly resolved problem will mean
we get a loyal customer for life and that's why we need to make sure that
everyone who shops here feels they have had a
positive
experience, not just a
routine transaction. We like to remind customers that everything we sell in
Hawkins is high quality. It's the basis of our advertisements. But keep
customers informed. Let them know about
special offer
products. To keep
yourself up to date about these and all the other aspects of the company
please look carefully through the
newsletter
that we publish each month and
something else you'll need to do regularly, is to talk with your section
supervisor and you do this in your
progress meetings
, which will be every
Thursday. Okay?
Right, just a few things and then I'll hand over. I think you were all asked for
details of your certificates when you filled in your initial application form. Can
you make sure that you provide the human resources office with copies of
them by the end of the week.
There's
a pile of
information videos on the table
at the back there and I'd like you to take one each and please make sure you
watch it carefully when you get home this evening.
It contains lots of important
facts and advice.
Will you also pick up your security pass by the end of the
day from the office on the fourth floor as you'll need it to get in tomorrow.
Don't
forget you'll need it to obtain your staff discount when you make any
purchases. Okay that really is it from me. So now,
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