Pro-ispu001 Domain: Category: Privacy 3. Privacy Domain



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SPAM E-mail InstructionsCOMMONWEALTH OF PENNSYLVANIA

DEPARTMENT OF PUBLIC WELFARE




INFORMATION TECHNOLOGY PROCEDURE





Name Of Procedure:

Number:

Spam E-mail Instructions


PRO-ISPU001

Domain:

Category:

Privacy


13.0 Privacy Domain

Date Issued:

Issued By:

7/12/2004

DPW Bureau of Information Systems


Date Reviewed:

01/25/2011



General:

Currently, the Commonwealth does not employ any junk mail or “spam” filters in its Exchange System.  The Office of Administration is using Postini as its anti-virus software on Microsoft Exchange.  Postini is an email protection service that filters your incoming email and quarantines junk and virus-infected messages. Your legitimate messages are delivered to your email inbox as usual, but junk and virus-infected messages are routed to your Message Center.

*** Note the Federal Reporting Option.
Procedure:

The purpose of this document is to provide instructions issued by OIT to help filter junk mail by using the Postini Message Center Quick Reference Guide.


Spam E-Mail Instructions

Send unwanted Spam to the FTC at: ‘uce@ftc.gov’


How to Set-Up Outlook to Filter out “Junk” Mail

To Automatically Move or Delete Messages Based on Content

From the Inbox folder, on the Tools menu, click Organize.

Click Junk E-Mail.

In the automatically action Junk messages list, click to select Move, click to select the destination folder from the list, and then click Turn On.

In the automatically action Adult messages list, click to select Move, click to select the destination folder from the list, and then click Turn On.

To Automatically Move or Delete Messages Based on Sender

Right click a message from an unwanted sender and on the shortcut menu point to Junk E-Mail.

Click either Add to Junk Senders list or Add to Adult Content Senders list.
To Update the List of Unwanted E-mail Senders

From the Inbox folder, on the Tools menu, click Organize.

Click Junk E-Mail.

Scroll to the bottom of the Organizer window and then click here.

To change the commercial e-mail list, click Edit Junk Senders.

To change the Adult Content list, click Edit Adult Content Senders.


To Make an Exception to Your Filtered Content List

On the Tools menu, click Rules Wizard.

In the Apply rules in the following order box, click Exception List.

In the Rule Description box, click Exception List.

Click Add

Enter the e-mail address you want to make an exception.


To Change the Destination Folder for Junk Messages

From the Inbox folder, on the Tools menu, click Organize.

Click Junk E-Mail

Click Turn Off for Adult Content Messages.

In the list of folders, click to select Other Folder.

In the Choose a Folder list, click to select a folder and then click OK.

Click Turn On.
 What to do if you get SPAM:

Forward unwanted or deceptive messages to the Federal Trade Commission at uce@ftc.gov.  The FTC uses the unsolicited e-mails stored in this database to pursue legal action against people who send deceptive spam. If a spam sender does not honor an e-mail address removal request, fill out the FTC's online complaint form at http://www.ftc.gov.  Your complaint will be added to the FTC's Consumer Sentinel database and made available to law enforcement and consumer-protections agencies.  Be sure to include the complete e-mail message in your complaint.


Refresh Schedule:

All procedures and referenced documentation identified in this document will be subject to review and possible revision annually or upon request by the DPW Information Technology Standards Team.


Procedure Revision Log:


Change Date

Version

Change Description

Author and Organization

07/12/2004

1.0

Initial creation.

Frank B. Potemra

06/20/2005

1.0

Reviewed – No changes necessary

Frank B. Potemra

11/02/2006

1.0

Reviewed – No changes necessary

Frank B. Potemra

08/15/2007

2.0

Updated Document

Frank B. Potemra

05/13/2010

2.0

Reviewed

Dan Radel

01/25/2011

2.1

Reviewed content and repaired link

R. Sage & Lisa Baer














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