Skype Connect ™



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Skype Connect

Quick Start Guide

This guide shows you how to set up and use Skype Connect



Skype Connect provides connectivity between your business 

and the Skype community.



1. 

Go to:


skype.com/go/skype.manager.setup

2. 

Follow the on-screen instructions to set 

up your Skype Manager. 

The account you use to set up your 

Skype Manager will be used to 

administer Skype products throughout 

your business. We therefore strongly 

recommend you create a new Skype 

account for your Skype Manager. 

For more information on how to set up 

your Skype Manager, please see the 

Skype Manager User Guide

Set up  

Skype Manager™

1

2

Create your  

SIP Profile

SIP Profiles let you manage how you 

use your SIP-enabled PBX or gateway 

with Skype. 



1. 

Sign in to Skype Manager and click 



Features in the toolbar.

2. 

In the menu on the left, click Skype 



Connect.

3. 

Click Set up a SIP Profile.



4. 

Enter a name for your new SIP Profile 

and click Next

5. 

Enter the number of Skype Connect 

channels you require.

Before you  

get started  

you will need

An internet 

connection with a 

public IP address

An accepted 

payment method

A SIP-enabled  

PBX or UC system

The ability to 

configure a new  

SIP provider

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next to the name of the profile, and 

click Authentication details.

For more information on how to 

configure your PBX, please see your 

PBX’s support documentation.

If you don’t want to make outgoing 

calls with Skype Connect, go to step 6.

Skype Credit allocated to a SIP Profile 

is used to pay for your outgoing calls. 

1. 

Click View profile next to the name of 

the profile.

2. 

Click Set up outgoing calls.



3. 

Enter the amount of Skype Credit you 

want to add to the profile and click Add 

credit

4. 

If you want to enable Auto-recharge, 

click the Auto-recharge settings tab. 

Enter the amount of credit you would 

like to Auto-recharge and the minimum 

balance that should be reached 

before the Auto-recharge amount is 

automatically allocated to the profile.



5. 

Click Save changes.



Allocate Skype Credit  

to your SIP Profile

4

Each channel will allow either one 

incoming or one outgoing call. You 

can add a maximum of 300 channels 

per SIP Profile. You can have as many 

profiles as you like.



6. 

If you make regular calls to the US, you 

can save money on your calling with 

our US minute bundles*. Just click Add 



US minute bundles and then enter the 

number of bundles you require.

The number of US minute bundles you 

enter cannot exceed the number of 

channels you have entered.

7. 

Click Buy now.

Your profile’s registration details are 

displayed. Be sure to make a note of 

them so that you can easily set up and 

configure your PBX.



3

Configure your  

SIP-enabled PBX

Enter your SIP Profile’s credentials, 

then configure your SIP-enabled PBX 

for calling. For a reminder of your SIP 

Profile’s credentials, click View profile 

Call +1760 660 4690 to test your audio 



Make a test  

outgoing call

5


on-screen instructions.

For more information on creating new 

business Skype accounts for your SIP 

Profile, please see the Skype Connect 



User Guide.

Call the business account added to 

the SIP Profile from Skype or call the 

Online Number added to the SIP Profile 

from a mobile or landline.

You have now successfully set up 

Skype Connect. 

You can receive incoming calls on your 

SIP Profile using Online Numbers. When 

someone calls your Online Number, the 

calls get forwarded to your SIP Profile.

1. 

Click View profile next to the name of 

the profile.

2. 

Click Add a number or business 



account.

3. 

To add an already purchased Online 

Number to your SIP Profile, select 

the number from the drop-down list 

displayed and click Allocate number.

To buy a new Online Number for your 

SIP Profile, click Buy a new number 

and follow the on-screen instructions.

For more information on buying Online 

Numbers for your SIP Profile, please 

see the Skype Connect User Guide.

Add an Online Number  

to your SIP Profile

7

Business Skype accounts belong to the 

Skype Manager account that created 

them. By adding business Skype 

accounts to your SIP Profile, customers 

can call you on Skype and the calls will 

be forwarded to your SIP Profile.

If a business Skype account is 

attached to a SIP Profile, it cannot 

be used to sign in to Skype on your 

computer or any other device. 

We strongly recommend that you 

don’t add your Skype Manager 

administrator’s account to a SIP Profile 

as this would prevent them from being 

able to sign in to Skype Manager.



1. 

Click View profile next to the name of 

the profile.

2. 

Click Add a number or business 



account.

3. 

To add an existing business Skype 

account to your SIP Profile, enter its 

name in the Add business account tab. 

A list of matching names are displayed 

as you type. Click on the name of the 

account required and click Confirm.

4. 

To create a new business Skype 

account for your SIP Profile, click 

Create a new account and follow the 

Add a business Skype 

account to your SIP Profile

6

Make a test  

incoming call

8

quality and connectivity. It’s Skype’s 

echo test Online Number. Calls to this 

number are free and you don’t need to 

have Skype Credit on your SIP Profile 

to call this number.

If you want to receive incoming calls 

with Skype Connect, go to step 6. If 

not, you have now successfully set up 

Skype Connect to make outgoing calls.




Important information  

about your PBX configuration

Skype Connect needs to authenticate 

your requests against the generated 

SIP username and password that 

was made when you created your SIP 

Profile. In your PBX’s configuration, 

ensure you have the following:

• 

SIP registrations and authentication 

using the SIP username and 

password provided when you 

created your SIP Profile.

• 

If you are making outgoing calls, 

ensure that your SIP user name is in 

the From field in the SIP message 

(i.e. 990500000231@sip.skype.com

A

ccess to a broadband Internet connection is required. Skype is not a replacement for traditional telephone service and cannot be used for 

emergency calling. Skype Connect is meant to complement existing traditional telephone services used with a corporate SIP-enabled PBX, not 

as a stand-alone solution. Skype Connect users need to ensure all calls to emergency services are terminated through traditional fixed line 

telephone services, connected to the local exchange, or through other emergency calling capable telephone services.

otherwise Skype will reject your call.



• 

If you are using username/password 

authentication to set up your PBX

ensure you’ve turned on INVITE 

authentication (if it is a feature). 

Skype will request authentication, 

even for a SIP INVITE. IP 

authentication does not require 

INVITE authentication.

• 

If you’re making outgoing calls 

to landline and mobile numbers, 

ensure they are sent to Skype in 

the full E.164 format for international 

numbers only (i.e. country code and 

landline or mobile number).

• 

If you’re using Skype Connect to 

receive incoming calls, we will send 

the SIP username in the To header 

and Online Number or extension 

tag (if you have purchased one and 

attached it to your SIP Profile) in the 

Request URI (R-URI). Incoming calls 

will not request authentication as 

you are a trusted user.

It’s possible that a SIP-enabled PBX 

with an incorrect configuration can 

operate successfully within the 

business’s telephone system, yet will 

experience problems with start up and 

usage if the credentials are not correct 

and the SIP username is not the From 

header for outgoing calls.

* Calls to the following US prefixes are not included within US minute bundles. Calls to these US prefixes will be charged at Skype’s standard calling rates: 218632xxxx, 

605475xxxx, 605477xxxx, 605562xxxx, 641213xxxx, 641235xxxx, 641237xxxx, 641262xxxx, 641264xxxx, 641308xxxx, 641309xxxx, 641388xxxx, 641395xxxx, 641398xxxx, 

641410xxxx, 641453xxxx, 641509xxxx, 641551xxxx, 641570xxxx, 641608xxxx, 641612xxxx, 641654xxxx, 641665xxxx, 641696xxxx, 641739xxxx, 641749xxxx, 641795xxxx, 

641826xxxx, 641827xxxx, 641865xxxx, 641962xxxx, 641982xxxx, 641983xxxx, 641985xxxx, 641992xxxx, 760569xxxx, 951262xxxx, 6057154xxxx, 6412104xxxx, 6413152xxxx, 

6413155xxxx, 6413158xxxx, 6415525xxxx, 6417102xxxx, 6417105xxxx, 6417108xxxx, 6417132xxxx, 6417133xxxx, 6417134xxxx, 6417135xxxx, 6417138xxxx, 6417150xxxx, 

6417153xxxx, 6418162xxxx, 6418163xxxx, 6418164xxxx, 6418165xxxx, 6418168xxxx, 7122276xxxx, 7124396xxxx, 7124510xxxx, 7124511xxxx, 7124512xxxx, 7124513xxxx, 

7124514xxxx, 7124515xxxx, 7124516xxxx, 7124517xxxx, 7124720xxxx, 7124756xxxx, 7125416xxxx, 7125686xxxx, 7127256 xxxx, 7127266xxxx, 7127379xxxx, 218237xxxx, 

218339xxxx, 218486xxxx, 218548xxxx, 218844xxxx, 218862xxxx, 218895xxxx, 218936xxxx, 219632xxxx, 712432xxxx, 2096471xxxx, 5595461xxxx, 7123387xxxx, 7123388xxxx, 

7605690xxxx, 7605691xxxx, 7605692xxxx, 7605694xxxx, 7605696xxxx, 7605697xxxx, 7605821xxxx, 8053601xxxx, 9512620xxxx, 9512621xxxx, 9512622xxxx, 9512623xxxx

Get more help  

with Skype Connect

9

If you need help with your Skype 

Connect, you can find more answers 

in our Skype Connect FAQs section, 

available on 

support.skype.com.

For more information on setting up and 



using Skype Connect, please see the 

Skype Connect User Guide.

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