Supported Employment / Employment Specialist

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Individual Support (Personal Care) 

(b)(3) Waiver Service 

 

T1019 U4 – Individual Support 

 

 

SERVICE 

 

Individual Support is a “hands-on” service for persons with Serious and Persistent Mental 

Illness (SPMI). The intent of the service is to teach and assist individuals in carrying out 

Instrumental Activities of Daily Living (IADLs), such as preparing meals, managing medicines, 

grocery shopping and managing money, so they can live independently in the community. The 

goal is that the need for this service will fade or decrease over time as the individual becomes 

capable of performing some of these activities more independently. 

 

Individual Support interventions must be based on the Psychiatric Rehabilitation and Recovery  

model (

Http://cpr.bu.edu/

).  The goal of psychiatric rehabilitation is to help people with serious 

and persistent mental illness develop the skills needed to live, learn and work in the community 

with the least amount of professional support possible. 

 

Individual Support uses the basic Tenancy Support within the Permanent Supportive Housing 

model, per the toolkit through SAMHSA, to help individuals chose their home, learn skills to 

maintain their home, and ensure long term housing retention in the community with the same 

rights and responsibilities as everyone else. 

 

Individual Support is a direct, one-on-one service. Individuals may receive this service up to 90 

days prior to transitioning into independent housing. This would include individuals who live in 

private homes, licensed group homes, adult care homes and hospitals. Individuals who live in 

independent housing may receive this service with a plan to fade or decrease services over time. 

 

Individual Support is a periodic service. 

 

 

Provider Requirements 

 

Individual Support is a mental health service and is delivered by mental health providers. 

Providers must meet the provider qualification policies, procedures and standards established by 

the NC Division of Mental Health, Developmental Disabilities and Substance Abuse Services 

(DMH/DD/SAS), the requirements of 10A N.C.A.C 27G and NC G.S. 122C, and any 

competencies specified by the NC Division of Medical Assistance (DMA). 

 

 

 

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Staffing Requirements 

 

Individual Support staff must meet requirements as specified in 10A N.C.A.C. 27G 0104, and 

supervision of staff must be provided according to the supervision requirements specified in 10A 

N.C.A.C. 27G.0204. 

 

Individual Support staff must complete a minimum of 20 hours of initial training specific to the 

required components of the Individual Support definition within 90 days of employment. This 

includes, but is not limited to: 

 



 

CPR / First Aid 



 

Client Rights 



 

Confidentiality / HIPAA 



 

Crisis Intervention and Management 



 

Training specific to the individual needs of the individual 

 

 

Populations Eligible 

 

Adults ages 18 and older with a diagnosis of SPMI and a LOCUS level of II or greater. 

 

Individuals between the ages of 18 and 21 may not live in a Medicaid-funded group residential 

treatment facility. 

 

 

Utilization Management 

 

Units are provided in 15 minute increments. No more than 240 units per month (60 hours per 

month) of Individual Support may be provided. 

 

Specific authorization must be obtained to exceed these limits.  

 

 

Service Orders 

 

A service order is required for this service.   

 

 

Continued Stay Criteria 

 

The individual continues to meet the eligibility requirements for this service and treatment goals 

have not yet been achieved. Services and interventions must be reviewed for effectiveness, and 

interventions should be modified if necessary so that the individual makes greater progress. 

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Discharge Criteria 

 

The criteria for discharge include one or more of the following: 

 

1.

 

The individual has developed skills to function independently in the community 

 

2.  The individual has been connected with natural supports in the community and no longer 

requires this formal support service 

 

3.

 

The individual has requested discharge  

 

4.

 

The individual no longer meets criteria for the service 

 

5.

 

The individual has not achieved treatment goals despite documented efforts 

 

 

Documentation Requirements 

 

A daily full service note or grid that meets the criteria specified in the DMH/DD/SAS Records 

Management and Documentation Manual (APSM 45-2) is required. The DMH/DD/SAS Records 

Management and Documentation Manual can be found at: 

 

http://www.ncdhhs.gov/mhddsas/statspublications/Manuals/rmdmanual-final.pdf

 

 

 

Service Exclusions 

 

Total expenditures on Individual Support cannot exceed the 1915(b)(3) resources available in 

the waiver. 

 

Individual Support may not be provided if the service is otherwise available under a program 

funded under the Rehabilitation Act of 1973, P.L. 94-142, or under the Individuals with 

Disabilities Education Act, 20 U.S.C. 1401 et seq.). 

 

Individuals on the Innovations waiver are not eligible for Individual Support (b)(3) funded 

services. 

 

Individual Support may not be provided during the same time / at the same place as any other 

direct support Medicaid service. 

 

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Personal Care / Individual Support may not be provided during the same authorization period 

as ACT. 

 

Personal Care / Individual Support may not be provided to children ages 16 up to 21 who 

reside in a Medicaid funded group residential treatment facility. 

 

Personal Care / Individual Support may not be provided by family members.