TurboChef Technologies, Inc. Owner’s Manual

16

TROUBLESHOOTING

Troubleshooting

The following is a list of fault codes and error messages, along with the possible problem(s) that the 

oven may be experiencing. Please attempt the recommended action before calling Customer Support 

(800.90TURBO, +1 214.379.6000) or your Authorized Distributor. 

If any fault or error message occurs that is not listed below, contact Customer Support (800.90TURBO, 

+1 214.379.6000).

NOTE:

 Any fault codes listed in 

bold

 will terminate a cook cycle upon discovery. F6 will not terminate a 

cook cycle; however, it will alert the user of a possible air circulation problem.

    WARNING: Food, oven door, and oven cavity are hot! Use extreme caution when troubleshooting   

    the issues below.

 

Issue

  Possible Cause(s)

 Resolution

  No power to   

 oven.

  -  Oven is not plugged in.

  -  Main circuit breaker is tripped.

  -  Plug oven in.

  -  Verify wall circuit breaker is on. Reset  

 

breaker and then power oven back on.

   Oven is not 

warming up 

properly.

  -   Oven is in the Off state.

  -  Door is not closed. 

  -  Oven has been switched off at  

 

the main circuit breaker.

  -  High-limit thermostat tripped

  -  Press the “On/Off” key.

  -  Close the cook cavity door.

  -  Place the oven in the off state and unplug  

 

the oven – leave for two minutes. Re-plug  

 

in the oven, switch on the isolator/main  

 

power supply, and press “On/Off” key.

  -  Press the button located in the bottom- 

 

left corner of the oven rear wall to reset  

 

the high-limit thermostat.

   Display  reads 

“Oven Door 

Open” and alarm 

sounds.

  -  Food obstruction preventing  

 

door from closing.

  -  Oven door is open.

  -  Door switches are out of  

 alignment.

  -  Open door and remove obstruction.

  -  Open and close the door several times.

  -  Call Customer Support.

   Oven is not cook-

ing properly.

 

  -  Oven is not clean. (Large    

 

deposits of grease, carbon, or  

 

food debris dilute the  

 

 microwave.)

  -  Incorrect group and/or item   

 

name was selected for the 

 product.

  -  Product was not cooked from  

 

correct starting state (for 

 

example, chilled or frozen).

  -  Product out of specification.

  -  Clean the oven following the cleaning  

 

instructions on pages 5-6.

  -  Check to make sure correct food group  

 

and/or item was selected for the product  

 

being cooked.

  -  Ensure product was in the correct state  

 

before being placed in the oven.

  -  Ensure product is exactly the same weight/  

 

size as the typical product.

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TROUBLESHOOTING

17

 

Issue

 

Possible Cause(s)

 

Resolution

 

   F1: Blower Running 

Status Bad

  -  Oven power interrupted.

 

  -  Verify wall circuit breaker is on. Reset  

 

breaker and then power the oven on. 

  -  Place the oven in the off state and    

 

unplug the oven – leave for two  

 

 

minutes. Re-plug in the oven, switch on  

 

the isolator/main power supply, and  

 

press the “On/Off” soft key.

  F2: Cook  

  Temperature Low

  -  Oven power interrupted.

 

  -  Air nozzles on the top/bottom  

 

of the cook cavity are clogged.

  -  Oven door is out of alignment.

  -  Defective heater.

  -  Blower motor not running. 

  -  Oven not fully warmed up.

  -  Verify wall circuit breaker is on. Reset  

 

breaker and then power oven back on.

  -  During daily cleaning, make sure to  

 

unclog the air nozzles on the top/   

 

bottom of the cook cavity.

 

CAUTION: Top jetplate is glass; 

 

breakage will result in a non-warranty 

 

service call.

  -  Open and close the door several times 

 

and verify oven door is closed.

  -  Reset high-limit located in the bottom  

 

left corner of the oven rear wall.

  -  Call Customer Support.

  -  Repeat warmup and allow oven to idle  

 

for five minutes.

   F5: Magnetron Over 

Temperature

  -  Blockage of cool air into the  

 oven.

 

  -  Rear cooling fan exhaust    

 

guard(s) clogged.

  -  Remove anything that may be obstruct- 

 

ing the flow of cool air underneath the  

 

oven or into the side/rear oven panels.

  -  Make sure the rear and underneath   

 

fans are free of debris.

 

  F6: EC Temp

  -  Blockage of cool air into the  

 oven.

 

  -  Rear cooling fan exhaust    

 

guard(s) clogged.

  -  Remove anything that may be obstruct- 

 

ing the flow of cool air underneath the  

 

oven or into the side/rear oven panels.

  -  Make sure the rear and underneath   

 

fans are free of debris.

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