TurboChef Technologies, Inc. Owner’s Manual

18

NORTH AMERICA LIMITED WARRANTY

North America Limited Warranty

TurboChef “Sota” (Model NGO) Rapid Cook Oven – North America

The TurboChef rapid cook oven Limited Warranty outlined below is activated upon shipment of your oven. Should you 

require additional assistance after reviewing the warranty outlined below, please call TurboChef Customer Support at 

800.90TURBO.

Limited Warranty

TurboChef Technologies, Inc. (“TurboChef”) warrants to you, the purchaser, that under normal use the TurboChef rapid 

cook oven you have purchased (the “Equipment”) will be free from defects in material and workmanship during the Warranty 

Period, subject to the terms and conditions set forth herein. The “Warranty Period” is twelve (12) months from the date the 

Equipment is shipped from TurboChef’s U.S. factory or distribution center. This warranty is conditioned upon you promptly 

notifying TurboChef of any claims, as provided in the paragraph entitled “Warranty Claims” below, and providing TurboChef 

with all data and information requested by TurboChef or its service agents in connection with such claims as well as all neces-

sary access to your premises and the Equipment. This warranty is made only to the initial purchaser of the Equipment from 

TurboChef or its authorized dealer; it is not assignable to subsequent purchasers unless TurboChef consents to such assignment 

in writing.

Disclaimer of Warranties

Except as provided in the Limited Warranty above, the Equipment is provided “as-is”. TurboChef disclaims all other warran-

ties, express, statutory or implied, including without limitation, the implied warranties of title, non-infringement, merchant-

ability and fitness for a particular purpose. TurboChef does not warrant that the Equipment will meet your specifications or 

needs. You acknowledge that you are solely responsible for the selection of the Equipment and determining the suitability of the 

Equipment for your needs.

Warranty Exclusions

Improper Installation, Operation or Maintenance:

 Equipment that is not installed, operated and maintained in accordance with 

TurboChef’s rapid cook oven owner’s manual (as may be updated by TurboChef from time to time, the “Manual”), a copy of 

which is provided to you with the Equipment or otherwise will be furnished to you upon request, is excluded from this war-

ranty. This warranty does not apply to damage or failure which results, in TurboChef’s or its service agent’s sole opinion, from 

failure to provide a suitable installation and operating environment (including power and HVAC) and facilities as prescribed 

by the Manual, misuse, abuse, accident, neglect, power failure or power surges (over or under voltage), or to damage or failure 

from flood, fire, lightning or other natural or man-made disasters, or other Acts of God, or to Equipment that has missing or 

altered serial numbers.

Modifications and Repair:

 Equipment that has been modified or altered by persons other than TurboChef or its service agents, 

or Equipment that has had non-approved devices or connection items attached thereto, is excluded from coverage under this 

warranty. Repair of the Equipment by anyone other than TurboChef or its authorized service agents will void all warranties on 

the Equipment.

Accessories:

 Accessories and parts (collectively “Accessories”) that are consumed in the normal course of Equipment operation or 

maintenance are excluded from this warranty. Failure of or damage to Equipment or components from the use of non-approved 

cleaning chemicals, devices or processes is also excluded from this warranty. Accessories may include, but are not limited to, 

ceramic cooking platters, paddles and approved cleaning chemicals and devices.

Outstanding Invoices:

 If the full invoiced amount for Equipment purchased has not been paid within forty-five (45) days from 

the invoice date, then TurboChef will have no obligation to honor this or any other warranty on the Equipment until payment 

is received in full, including any accrued interest or other charges, has been satisfied, at which time warranty coverage will be 

reinstated, but the Warranty Period will not be extended.

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NORTH

 AMERICA

 LIMITED

 WARRANTY

19

Warranty Service, Exclusive Remedy

TurboChef will be solely responsible for determining whether or not the Equipment or any component thereof is defec-

tive. Defective components covered by this warranty will be repaired or replaced at TurboChef’s option without charge to 

you and such repaired or replacement components will be covered by this warranty for the balance of the Warranty Period. 

Parts used in the repair of defective components and replacement components may be new, recovered or rebuilt. At its sole 

option, TurboChef may decide to replace defective Equipment covered by this warranty with new, recovered or rebuilt 

Equipment of equal or greater capability, and such Equipment will be covered by this Limited Warranty for the balance of 

the Warranty Period. Defective Equipment and components will become the property of TurboChef. This paragraph states 

TurboChef’s sole and exclusive obligation and liability and your sole and exclusive remedy under this warranty. TurboChef 

shall not be responsible for a failure to provide warranty services due to causes beyond TurboChef’s or its service agents’ 

control.

Warranty Claims

Claims under this warranty must be reported to TurboChef during our normal working hours at  800.90TURBO, or such 

other reporting service as TurboChef may designate. Upon receipt of the claim and related information and preliminary  

  verification that the claim is valid, TurboChef will promptly notify an authorized service agent to contact you and arrange 

for an on-site repair visit during the service agent’s normal working hours. Any costs incurred by TurboChef or its service 

agent associated with a service agent being refused or unable to gain access to the Equipment on your premises, or a claim 

not covered by this warranty, will be charged to you.

Disclaimer of Damages

TurboChef disclaims all incidental, special and consequential damages, including but not limited to loss of use, lost revenue 

or profits, or substitute use, suffered by you or any third party, whether arising in contract, tort (including negligence), or 

otherwise, resulting from any breach by TurboChef or its service agents of this warranty, or resulting from the manufacture, 

use, or defects, of or in the Equipment, even if TurboChef was apprised of the possibility of such damages.

Customer Indemnity

You agree to indemnify, defend and hold TurboChef harmless from all third party claims, demands, judgments, fees and 

costs directly or indirectly arising out of or related to your use of the Equipment. You further agree to indemnify and hold 

TurboChef harmless from any incidental, consequential or special damages suffered by you, including lost revenue or prof-

its, loss of use, or substitute use, during periods of Equipment failure or loss of use.

Territory

This warranty is valid in the United States of America, Canada and Puerto Rico.

Governing Law, Entire Warranty

This warranty shall be governed and construed in accordance with the laws of the State of Georgia, USA (except with 

respect to its provisions regarding conflicts of laws). The warranty described herein is the complete and only warranty for 

Equipment and supersedes all prior oral or written agreements and understandings that may have existed between us relat-

ing to Equipment warranties. The terms of this warranty may not be altered, amended or modified except by a signed writ-

ing from TurboChef. Any purported alteration, amendment or modification by a service agent or anyone else will not be 

enforceable against TurboChef.

Charges for Non-Warranty Service or Rejection of Service Visit

In the event that repairs, replacement or service are provided by TurboChef’s service agents for work not covered by this 

limited warranty, customer agrees to pay the service agent directly according to the service agent’s normal scale of charges. In 

the event TurboChef is invoiced by the service agent for services not covered under this extended warranty, TurboChef will 

invoice customer and customer will pay such invoice based on terms of net 10 days. Customer also agrees to pay any cost 

incurred by TurboChef or its service agent associated with a service agent responding to a call for service, but then being 

refused or unable to gain access to the Oven on Customer’s premises. Failure to submit payment may, at TurboChef’s 

discretion, result in TurboChef voiding the balance of the warranty. In no event will TurboChef authorize service to a store 

with an outstanding Non-Warranty invoice.

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20

INTERNATIONAL LIMITED WARRANTY

International Limited Warranty

This Limited Warranty shall apply to the sales of all TurboChef “Sota” (model NGO) Series ovens (the “Equipment”) 

manufactured by TurboChef Technologies, Inc. (“TurboChef”), and sold to purchasers outside of the United States, 

Canada, Puerto Rico, Central and South America by an Authorized Distributor of TurboChef International (the 

“Authorized Distributor”).

Limited Warranty

You, the purchaser (“You”) have entered into a sales contract with the Authorized Distributor for the purchase of the 

Equipment. This Limited Warranty is made to you by the Authorized Distributor from whom you purchased the 

Equipment with the support of TurboChef. Subject to the limitations stated below, the Authorized Distributor war-

rants to You that the quantity and specification of the Equipment delivered to You shall be as set out in the Authorized 

Distributor’s acceptance of your order and that the Equipment will be free from any material defects in the product and 

workmanship for twelve (12) months from the date of installation (the “Warranty Period”), subject to the terms and 

conditions set forth herein. 

Disclaimer

You acknowledge that You are solely responsible for the selection of the Equipment and determining the suitability of 

the Equipment for Your needs. All other warranties, conditions or terms relating to fitness for purpose, quality or con-

dition of the Equipment, whether expressed or implied by statute or common law or otherwise are excluded to the full-

est extent permitted by law.

The TurboChef Global Warranty System

This Limited Warranty commences upon delivery of the Equipment to Your premises. The Authorized Distributor 

will inspect and install the Equipment at Your premises in accordance with TurboChef’s instructions and will record 

the serial number of the Equipment, Your contact details, the date and location of installation and the results of 

the Authorized Distributor’s inspection. This information will be entered by the Authorized Distributor into the 

TurboChef global warranty system and will be used by TurboChef, the Authorized Distributor and its authorized ser-

vice agents for the provision of the warranty service.

Warranty Service

During the Warranty Period, any materially defective Equipment will be repaired or replaced free of charge at 

TurboChef’s option provided that: 

1.  You notify the Authorized Distributor from whom You purchased the Equipment and/or TurboChef as soon as rea-

sonably possible after discovery of a defect and in accordance with the warranty claims procedure set out below;

2.  You provide the Authorized Distributor from whom You purchased the Equipment and/or TurboChef with all data 

and information reasonably requested by TurboChef, the Authorized Distributor or its authorized service agents in 

connection with Your warranty claim;

3.  You make the Equipment available to TurboChef, the Authorized Distributor or its authorized service agents;

4.  The Equipment has been installed by an Authorized Distributor and you have provided all necessary information for 

the Authorized Distributor to register the Equipment in the TurboChef global warranty system;

5.  The Equipment has been operated and maintained by You in accordance with TurboChef’s “Owner’s Manual” pro-

vided with the Equipment (and as updated by TurboChef); 

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INTERNATIONAL

 LIMITED

 WARRANTY

21

6.  You have not used any non-approved devices, accessories, consumables or parts in conjunction with the Equipment; 

and

7.  Repairs, modifications or alterations have not been attempted other than by TurboChef, an Authorized Distributor 

or its authorized service agent.

Neither TurboChef nor the Authorized Distributor assumes any liability for damage caused by Your failure to provide a 

suitable installation and operating environment (including power and HVAC) or facilities as prescribed by the Manual, 

misuse or abuse or by accident, neglect, power failure or power surges (over or under voltage) howsoever arising.

At its sole option, TurboChef may replace defective Equipment or components with new, recovered or rebuilt 

Equipment of equal or greater capability, and such Equipment or components will be warranted by the Authorized 

Distributor for the balance of the Warranty Period. Replaced defective Equipment or components will become the 

property of TurboChef.

Warranty Claims:

 Any warranty claim must be made directly in writing either to the Authorized Distributor from 

whom You purchased the Equipment or to TurboChef at the following address: 

TurboChef Technologies, Inc.

2801 Trade Center Drive

Carrollton, Texas 75007

Phone:  [phone]

Fax:   

+1 214.379.6073

The claim must include the serial number of the Equipment and be received by TurboChef on or before the last day 

of the Warranty Period. Upon receipt of Your claim, TurboChef will promptly notify an Authorized Distributor or an 

authorized service agent to contact You, to verify Your claim and, if necessary, to arrange for an on-site repair visit  

during normal working hours.

Consumables and Parts Used with The Equipment: 

Neither TurboChef nor the Authorized Distributor assumes any  

liability for consumables and parts that are used in the normal course of Equipment operation or for failure of or  

damage to Equipment or components from the use of non-approved cleaning chemicals, devices or processes. 

Charges for Service Not Covered by Limited Warranty:

 In the event that You request and receive repairs, replacement 

or service not covered by this Limited Warranty, You will be invoiced and must pay the Authorized Distributor or 

authorized service agent directly according to its normal scale of charges and business terms.

Product Liability: 

Neither TurboChef nor the Authorized Distributor assumes any liability for any incidental, special or 

consequential damages, including but not limited to loss of use, lost revenue or profits, or substitute use suffered by You 

or any third party, whether arising in contract, tort (including negligence), or otherwise resulting from any breach by 

TurboChef or the Authorized Distributor of the Limited Warranty provided herein.

Exclusive Remedy:

 

This Limited Warranty states the Authorized Distributors and TurboChef’s sole and exclusive obli-

gation and liability and your sole and exclusive remedy under this Limited Warranty.

Third Party Rights:

 

The UK Contract (Rights of Third Parties) Act 1999 is excluded from applying to this Limited 

Warranty and nothing herein confers or purports to confer on any third party any benefit or any right to enforce any 

term of this Limited Warranty.

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Severability:

 

If any item or provision contained in this Limited Warranty or any part of them (“an offending provision”) 

is declared to be or becomes unenforceable, invalid or illegal for any reason whatsoever in any jurisdiction, the other 

terms and provisions of this Limited Warranty shall remain in full force and effect in that jurisdiction as if it had been 

executed without the offending provision appearing in it and the entire Limited Warranty shall remain in full force and 

effect in all other jurisdictions. 

Governing Law, Entire, Agreement: 

This Limited Warranty shall be governed by and construed according to English 

law. The application of the United Nations Convention on International Sale of Goods to this Limited Warranty is 

expressly excluded. This Limited Warranty may not be altered, amended or modified by the Authorized Distributor or 

its service agent, and no representation, alteration, amendment or modification by TurboChef shall be valid unless in a 

signed form from TurboChef.

22

INTERNATIONAL LIMITED WARRANTY

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For service or information:

within north america call

Customer Support at 800.90

TURBO

outside north america call

+1 214.379.6000 or Your Authorized Distributor

 

Part Number: i1-9223 / Revision D / June 2014

Country Code: NA/EU

TM

Global Operations   

2801 Trade Center Drive 

Carrollton, Texas 75007  usa 

+1 214.379.6000 phone

+1 214.379.6073 fax

TurboChef International

Business & Technology 

Centre

Bessemer Drive

Stevenage

Herts SG1 2DX

United Kingdom

[phone] phone

[phone] fax

Customer Support

800.90

TURBO

+1 214.379.6000

turbochef.com