Version 04 Status Final Author I best Date Sep 2013

6.7.Change Administrator

The Change Administrator has responsibility for ensuring all changes and approvals are recorded and stored appropriately.

6.8.Change Advisory Board

The CAB reviews all the RFCs that may have an impact on ‘core’ systems together with all information gathered throughout the process. It also performs a rigorous assessment of the expected business and technical risks associated with the RFC. They also provide feedback as to the requested implementation schedule, ensuring minimisation of undesired interactions of multiple RFCs.

The CAB will meet twice a week (Tuesday & Thursday) to review RFC’s submitted, listen to details provided from various individuals and provide an “Approved/Not Approved” decision for each RFC.
Members may also request that further information is needed before a decision can be made. In this case the RFC is pending until said information can be presented to the CAB.

The CAB may also require “Approvals” from Key Stakeholders, system/application business owners or Executive for RFC’s that could have a major impact to the Flinders University’s ICT environment e.g. FLO, telephony etc.

The membership of the CAB is role based with the addition of Key Stakeholders relevant to each RFC being included in the CAB when required. Each member must nominate a delegate (that is not already a CAB member) that can attend CAB meetings to approve on the members behalf should they not be available.
The following roles make up the CAB membership:

• 
  Associate Director, Client Services (voting member);
  
• 
  Associate Director, Application Services (voting member);
  
• 
  Associate Director, Infrastructure Services (voting member);
  
• 
  Manager, ICT Security (voting member);
  
• 
  Change Supervisor(s);
  
• 
  Change Administrator.
  

It is the responsibility of the relevant AD to ensure that all approvals are received prior to the RFC going ahead.

Subject to the nature of this change, the CAB may delegate future changes of this nature to the designated AD or Change Supervisor by ensuring the Change Catalogue is updated.

7.Logging into Marval Open Pursuit

Marval Open Pursuit is available via a Control Panel | Programs | Run Advertised Programs.

Selecting Marval Production displays the login screen.

At Username enter your FAN and at Password enter you FAN password and click on OK.

WARNING Failing to enter a correct password five times in succession invalidates your password. You will need to contact the Marval System Administrator for your password to be reset.
On first entering the Marval Open Pursuit you are presented with a Noticeboard. This is used to provide Tips on how you might get better use out of the product. It is also used to inform you of changes to the product that are introduced overtime such as upgrades to the product. If at any time you would like to have a tip put on the Noticeboard please contact Irene Best.

7.1.The Marval Incident Control Screen

The Marval Incident Control Screen is used to manage requests within Open Pursuit. This is accessed via the “Request Management” Menu from the Main Menu Bar, and then selecting the “Main Request Screen” from the drop down menu.

This screen comprises various group boxes which hold details pertaining to the request.
The Request group box contains information on the Request Number and the Customer.
The Classification group box contains information pertaining to the reason the request has been raised. The Service drop down lists contains Key 1 & Key 2 of the Classification that has been assigned to this request. The Description holds a short description of the issue. The Assignee and Tracker fields display the name of the group/user who is currently assigned the request and who raised the request respectively.
The Business group box indicates the priority, impact and urgency placed on this request as determined by applying the matrix described in Section 3.
The Miscellaneous group box shows the current status of the request, the date the request was created and if it is related to any other requests.
The Notify Customer group box displays the name of the person who is receiving emails pertaining to this request. This is usually the Customer but may be the Spoke To person.
If a Major Incident is in progress then the Major Incident button flashes, alerting you to this fact.
The right hand pane can display various details in relation to the request by selecting from the drop down list.
The three panes at the bottom of the screen display various categories of Notes for the request. These can be tailored to the individual’s preferences. This is achieved by right clicking anywhere in the Main Request Screen. The view selection menu is then revealed:

The individual can permanently save their view preferences by selecting Store Current View.
The recommended views are:

Left	Customer Notes
Centre	Work Order Notes
Right	Solution Notes

Side Bar menus which are used to access information concerning the request.

If a request has information under any of these menus a red line displays along the right hand side.
The menus are:

My Worklists		This allows you to access your worklist and the Team Workload.
Maintain		This allows you to add Notes to a request, Schedule a Request, etc.
Knowledge		You can access the Knowledge Search from this menu.
Attach		You would go here to add attachments.
Change		These icons are used for change management.

Commonly used functions can be added to a My Favorites side bar to enable quick access. A default My Favorites side bar is provided.

You have the ability to set your own My Favorites side bar. This is done from the User Details Menu by selecting Configure Toolbars.

This displays the Toolbar Configuration screen.

To set up the common functions:

1. 
   At the Toolbar drop down select Side Bar.
   

2. 
   In the Title field type the title of the function, ie Maintain Notes.
   

3. 
   Click on the Enabled icon and select the appropriate icon for the function, ie select for Maintain Notes.
   

4. 
   Drop down the Menu Command field and select the function, ie select Functions =>Maintain Notes for Maintain Notes.
   

Your My Favorites Side Bar menu replaces the Default provided when you return to the Marval Incident Control Screen.

The Power Bar is used to access information concerning the request.

You have the ability to change the icons that display on the Power Bar in the same manner that you can change the My Favorites Side Bar.
Namely, from the User Details Menu select Configure Toolbars.

This displays the Toolbar Configuration screen.

To set up the common functions:

1. 
   At the Toolbar drop down select Power Bar.
   

2. 
   In the Title field type the title of the function, ie Maintain Notes.
   

3. 
   Click on the Enabled icon and select the appropriate icon for the function, ie select for Maintain Notes.
   

4. 
   Drop down the Menu Command field and select the function, ie select Functions =>Maintain Notes for Maintain Notes.
   

You will now have a Notes icon on the top of the screen.

As with the My Favorites Side Bar, creating your own Power Bar replaces the Default provided.