How Amnesty International uses Signal monitor
to verify eyewitness reports of human rights
violations
“
The long octopus arms of Signal extend to previously unknown news sources across the
world.”
- Sam Dubberley
Sam Dubberley is the manager of the Digital Verification Corps at Amnesty International. We
spoke to Sam about his experience using Signal monitor.
The challenge
The Digital Verification Corps (DVC) was established in September 2016 to help researchers at
Amnesty International corroborate eyewitness accounts of human rights violations depicted on
social media. This verification work is increasingly an integral stage in the research process and
is often the first step in the identification of crimes. Verified content becomes evidence used in
Amnesty International’s campaigning for justice.
The DVC employ a team of specialists who enlist and train volunteers to review video footage,
images and mentions to authenticate claims of human rights abuse. Their work is challenging
because of the quantity and the varying degrees of quality of the content as well as the obvious
distressing nature of what it contains.
The workload of the DVC team has exponentially increased as events are more frequently
reported on social media first. The team needs to act quickly but also be thorough in its efforts
to cross-reference and fact-check details with official statements and news reports from
reputable sources. Before using Signal monitor, the DVC were using Tweetdeck Lists to
organise tweets by Twitter accounts, but this was inefficient and required a lot of sifting of
content.
“We had to do a lot of pruning of TweetDeck Lists to get the right results.”
- Sam
The solution
Sam and his team use Signal monitor as part of their verification process workflow. Using the
metadata associated with the social media post, the team use Signal monitor to quickly find
reports of an event occurring at a given location within a specified date range.
The simple-to-use interface enables them to swiftly surface news stories from local, sometimes
obscure, sources and provides a rough translation for non-English language content. These
articles are then cross-referenced within the Signal platform against better-known, more
reputable news sources as required.
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A file detailing the relevant articles with links to each is exported from the Signal platform and
sent to the researcher working on the case.
Sam can easily set-up real-time email alerts based on certain search terms to keep ahead of
relevant breaking news and on top of stories that continue to roll and evolve.
“Signal monitor is super-easy to use.”
- Sam
The results
The amount of time and effort it takes for the DVC team to verify content has substantially
decreased since they started using Signal monitor. The team no longer needs to wade through
tweets and can glean all the information and locate all the stories they need within the platform
and export the results at the touch of a button.
Within the first few weeks of using Signal monitor, the team were able to quickly and
successfully corroborate an eyewitness video of an extrajudicial execution in Mexico by locating
a local Spanish language news story. From this starting point, Amnesty International
researchers went on to compile sufficient evidence to call upon the authorities to perform an
impartial, independent investigation. The news story can be read
here
. An
open letter
to Enrique
Peña Nieto, the President of Mexico, was issued on 25 May 2017 requesting this investigation.
“We were able to discover relevant news from sources we didn’t know existed.”
- Sam
___________________________________________________________________________
About Amnesty International
Amnesty International
is a not-for-profit, non-governmental
organisation that campaigns against human rights abuses. Their
mission is to expose facts through research to educate and
mobilise people and lobby governments and businesses. The
movement has over 7 million members and supporters globally.
About Sam Dubberley
Sam Dubberley
heads up the Digital Verification Corps at Amnesty
International. Sam is the co-founder of Eyewitness Media Hub, and
his career in broadcast news spans more than ten years’.
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