ACPS Quality Tools: Plus/Delta
Plus (+) / Delta ( )
Purpose: This quality tool provides a simple method for individuals or teams to engage in
reflection as an
approach to continuous improvement. The +/∆ evaluation can help inform the changes needed to achieve higher
levels of performance.
Pluses
Identify the things that are working, first
Pluses are the items that the individual or team wants to maintain and build upon
Deltas (opportunities for improvement)
Identify the opportunities for improvement. These are the things that can be changed so that the individual
or
team may be more effective
Deltas should be action oriented and begin
with a verb
Deltas should
be specific
Deltas should be within
the realm of possibility
Deltas should
be reviewed and acted upon
