Social Benefits Tribunal Disability Appeals



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Social Benefits Tribunal Disability Appeals
An Overview

ODSP – Disability Appeals




Definitions:

Appellant: You are called “the Appellant” because it is your appeal.

Disability Adjudication Unit (DAU): The disability office which decided that you were not a person with a disability is called both the “Disability Adjudication Unit (DAU) and “the Director”.

Social Benefits Tribunal: The office where you filed your appeal is called the “Social Benefits Tribunal (SBT)”. The SBT makes the decision about your case, and is independent from/separate from the DAU.



After you file your appeal

In about a month after filing your appeal you should get a letter from the SBT saying that they have received your appeal. The letter will give you a file number and the name/telephone number of your Client Services Representative. This information is very important if you need to contact the SBT for any reason. If you do not get this letter within approximately one month of filing your appeal, you should call the SBT to make sure they got your appeal. The SBT’s telephone number is (416) 326-5104 or toll free at 1-800-753-3895.

Interim Assistance
If you applied for interim assistance when you filed your appeal and the SBT grants it to you, you will also get an Interim Assistance Order. The Order will say when it starts and when it expires. Once you get the Order you should call the Ontario Disability Support Plan office to ask when you can expect to receive your money. If you are having problems getting the Ontario Disability Support Plan to pay you after you have the Order, you should contact the Grey-Bruce Community Legal Clinic for help.
At least two weeks before the Order expires, contact your Client Services Representative at the SBT to request an extension until your hearing date.
If the SBT refuses to grant you interim assistance, you can contact your Client Services Representative at the SBT to ask him/her to review this decision.


Documents Sent to You

In about another month, you should get a package from the DAU which will be called “SUBMISSION TO THE TRIBUNAL”. This package will include such things as all the medical reports that were reviewed in your application as well as the decision letters sent to you by the DAU/Director.


In about two or three months after filing your appeal, you should get a Notice of Hearing which is the most important letter you will get from the SBT. It sets out the date, time, and place of your hearing. Please call our office immediately as soon as you receive the Notice because we do not always get a copy. You can also fax, mail, or drop off a copy to us.


Representation by the Grey-Bruce Community Legal Clinic




The Grey-Bruce Community Legal Clinic will assist clients who are denied Ontario Disability Support Plan benefits in gathering medical reports to support their case. If you are eligible for representation by the clinic, we will be able to request reports from doctors and cover any costs that your doctors may charge. As we discussed with you when you first came to our office, you will not have to pay for our services. However, you are expected to pay back any money we spend to work on your case unless you are unable to do so.

The Grey-Bruce Community Legal Services may represent you at your SBT hearing provided that we obtain supportive medical reports and your file is approved by the Executive Director of the clinic. It is not necessary to have a lawyer attend the hearing with you.


If you are eligible for our services, we will provide full representation at your hearing including obtaining medical reports and other documents, preparing your case, and presenting your case to the Social Benefits Tribunal.
If you are not eligible for our services, we will provide advice to you about how to prepare for your hearing, what will happen at the hearing, and how to best present your case to the Social Benefits Tribunal.
We would be happy to help you with any questions you may have about the hearing process and about the information and evidence that you should present at the hearing. Please contact us at least two months before the hearing date, if possible, so we can properly advise you.


Documents and Medical Reports for Your Hearing



REMEMBER: Any documents, such as medical reports, that will be used at your hearing must be submitted at least 30 days before your hearing. Otherwise, the SBT may refuse to accept the document at your hearing. You must submit all your documents to the Client Services Representative at the Social Benefits Tribunal and to the Appeals Unit at the DAU. The documents can be sent by fax, mail, or courier but make sure you allow enough time so they arrive 30 days before the hearing date.
Mail or fax all documents to:


  1. Your Client Services Representative at:

Social Benefits Tribunal

1075 Bay Street, 7th Floor

Toronto, ON

M5S 2B1


FAX: (416) 326-5135

And to





  1. Appeals Unit

Disability Adjudication Unit

Ontario Disability Support Program

Box B18

Toronto, ON



M7A 1R3

Or Courier Address: 2 Bloor Street West, 11th Floor, Toronto, ON M7A 1E9

FAX: (416) 326-2985

The Grey-Bruce Community Legal Clinic will be trying to get medical reports from your doctors, and will make sure that any helpful reports are sent to both the SBT and the DAU 30 days before the hearing. If you have any additional reports that we don’t know about, you must send them in yourself, or provide them to our office and we can send them in for you.



THE SOCIAL BENEFITS TRIBUNAL HEARING



You should make sure you arrive a little early for your hearing. If you are late, the SBT could dismiss your appeal. If your appeal is dismissed because you did not show up for your hearing you may not be able to appeal another denial for Ontario Disability Support Plan benefits for two years.
The hearing will probably last between 1 and 1 ½ hours.


Who will be there?

Usually, the SBT sends one Tribunal member to make the decision in your case. The DAU/Director can also send someone to your hearing to represent the DAU/Director.

You can bring someone to represent you at the hearing. Your representative does not have to be a lawyer.
You can also bring any witnesses who can give evidence about your disability. It is a good idea to tell any potential witnesses about the issues for the hearing and make sure that the witness will tell the Tribunal important facts that will be helpful for your appeal. Just remember that the best witness for any hearing is you, the Appellant, as you are the one person who can best describe your disability to the Tribunal. At the beginning of the hearing, all witnesses will be asked to leave the hearing room until they are called in to give evidence.
Also, the SBT members usually allow you to have a family member or friend at the hearing for your moral support. If the SBT member lets you have a friend or family member stay with you throughout the hearing, the friend or family member is not permitted to speak or give evidence to the SBT member.

The Hearing Room

A hearing at the SBT takes place in the room written on your Notice of Hearing. There is a table in the room and everyone sits at the table with the SBT member at the head of the table. It is not as formal as a courtroom and there is not a court reporter. It is a private hearing.




What Happens at a Hearing:

Introductions
At the beginning of the hearing, the SBT member will introduce him or herself and ask for the names of all the people at the hearing. The SBT member will confirm the mailing address where he or she will send the decision about your appeal. Next, the SBT member may give you a brief description of the SBT’s role and that it is separate from the DAU/Director. Usually, the SBT member will make sure that he or she has all of the documents sent to the SBT by you and by the DAU/Director.


Preliminary Matters
Next, the SBT member will deal with any “preliminary matter”. For example, if you are asking for an adjournment, do this now. If you have additional documents that you were unable to submit 30 days before the hearing, tell the SBT member now.

Presenting Your Case
After the preliminary matters are over, the SBT member will want to hear from you and your witnesses.


  • What do I have to prove?

The SBT member must decide, based on all the medical evidence and the evidence at the hearing given by you and any other witnesses, whether you are a “person with a disability”.


In order to be found a “person with a disability”, you must show:

  1. that you have a substantial physical or mental impairment

  2. which is continuous or recurrent, and

  3. is expected to last for one year or more.

Your also must show that your impairment results in a substantial restriction in your abilities in one or more or the following:




  • Attend to your personal care

  • Participate in the community

  • Participate in a workplace

It is not enough to show that you are disabled now. You must show that you were a person with a disability at the time you applied for benefits, at the time you were denied benefits, and since that time.





  • How do I prove my case?

The main part of the hearing will involve you giving evidence about your medical conditions and how they affect you on a daily basis. This is your chance to tell the SBT member about each of your medical conditions, how serious (or substantial) they are, and the impact of your conditions on your daily activities. Keep in mind the definition of a “person with a disability” when thinking about what you’d like to say at your hearing.


It may be helpful to fill out or review the “ODSP Questionnaire” (a copy is attached). You can make brief notes about the things you want to talk about during your hearing. Do not have long notes to read at your hearing as the SBT member may not let you read your notes as evidence and your evidence may not be very convincing if simply read to the SBT member. It is best to keep your notes very short and in point form. For example, if you have problems walking and you are afraid you will forget to tell the SBT member about it, then just write “walking” on your notes to remind you to talk about it - don’t write exactly what your problems are with walking or you’ll end up reading the whole thing at your hearing.
Make sure you tell the SBT member about each medical condition you have. Describe the condition:

  • What are the symptoms (and how often you have them, and how bad they are, how long do they last)

  • Whether you have ever been hospitalized because of it

  • Whether you use any assistive devices (such as a cane, back support, bars in the bathtub, etc.)

  • What medications you are taking (bring your medication with you if you have many or a printout from your pharmacy)

  • What other treatments you are getting for the condition, if any, and how they are helping or not helping (such as physiotherapy, etc.)

There are many things you may want to tell the SBT member about. The following pages have examples of areas that may be important in your case. If one area is not important in your case, then skip to the next one. You may also have things that you want to talk about that are not on this list.



Pain – If one of your problems is with pain, you should give the SBT member some details about the nature of your pain such as:


  • Where exactly is your pain? Start from your head and work down to your toes and tell the Tribunal exactly where it hurts

  • How bad is it? Describe the pain (i.e. sharp, shooting, burning,…)

  • Is it constant? How often do you feel pain?

  • Is it sometimes worse than others? When?

  • Do you wake at night because of pain?

  • Are you ever confined to bed or to the house because of the pain? If so, how often?

  • Has your pain been getting better or worse over time or has it been the same?

  • What are your limitations because of your pain?


Sleep – If your medical conditions cause you to have problems sleeping, you should describe and explain the problems:

  • How well do you sleep?

  • How long do you sleep before waking? How many times a night to you awaken?

  • How do you feel in the morning?



Mobility – If you have any problems with mobility because of your medical conditions, you should describe and explain them to the SBT member:

  • Walking (How far? Then what happens?)

  • Standing (How long? Then what happens?)

  • Sitting (How long? Then what happens?)

  • Getting up out of a sitting position or sitting down

  • Extending arms over head or in front of you



Personal Care – If you have any problems with your personal care because of your medical conditions, you should describe and explain them:

  • Eating

  • Hygiene and toileting (brushing hair, teeth, washing hands, etc.)

  • Dressing

  • Bathing or showering

  • Cooking



Homemaking – If you have any problems with homemaking because of your medical conditions, you should describe and explain them:

  • Housecleaning (washing dishes, vacuuming, mopping, making beds, cleaning bathrooms, etc.)

  • Laundry

  • Preparing meals



Other – If you have problems with any of the following, you should also describe and explain:

  • Use of hands or fingers (to write, pick up small items, etc.)

  • Carrying things

  • Driving or taking public transport

  • Pushing/pulling (ex. Grocery cart, vacuum cleaner)

  • Going shopping

  • Handling finances

  • Vision

  • Hearing

  • Speaking

  • Memory

  • Concentration and attention

  • Comprehension

  • Problem solving

  • Dealing with stress or responding emotionally to situations

  • Balance

  • Breathing

  • Feeling of anxiety or sadness

In addition, you may want to talk about any problems you have with the following:



  • Do you have any hobbies or activities that you used to do that you have had to stop?

  • Have there been changes in your social life or relationships in your community because of your medical conditions?

  • How have your medical conditions affected you emotionally?

  • Do you have any side effects or other problems because of your medications?

  • What treatments you have undergone and what was their effectiveness?

Finally, you may also want to tell the SBT member about the following:



  • Whether you are receiving any other benefits because of your medical conditions such as Workers Compensation benefits or Long Term Disability benefits from insurance

  • What is your education level, including any vocational training, upgrading, or apprenticeships and any problems you may have reading and writing

  • What is your job experience:

-are you working now? How many hours? Do you have any problems performing your job because of your medical conditions?

-if you are not working now, when was the last time you worked? What were you doing? Did you stop working because of your medical conditions?

-What were your previous jobs and experience?

-if you think you would have problems working, explain what you think your problems would be and why.

After you are finished giving your evidence, the SBT member may ask you some questions. As well, if someone is there from the DAU/Director, he or she may ask you some questions. If you do not understand the question being asked, tell the SBT member that you do not understand the question and the SBT member will try to help you understand. If you do not know the answer to a question, tell the SBT member that you do not know the answer. Don’t worry if it takes you a moment to think about the answer to a question.


Other Witnesses

If you have a friend or family member who lives with you or helps you, he or she can give evidence and tell the SBT member about her or his observations about your medical conditions and how they affect you. As said before, make sure that your witness knows what the issues are for the hearing and make sure you know what evidence they are to provide to the Tribunal. It is a good idea to ask any potential witnesses what they would say at a hearing and decide if that evidence is needed for your appeal.



Medical Reports
The Tribunal member will also look at the medical reports in your file to help her/him decide if you are a person with a disability.
At your hearing, go over your medical reports and the forms that your doctor completed when you applied and draw the Tribunal member’s attention to what you think is important. The Tribunal member will have received these forms from the DAU in the “Submission to the Tribunal” package.
The Health Status Report (HSR) is designed to get information on whether you have a substantial impairment, and it also contains a section for your doctor to say whether it is continuous/recurrent, and expected to last for more than one year.
The Activities of Daily Living Report (ADL) is intended to get information from your doctor on whether you have substantial restrictions in your activities of daily living (personal care, participation in community or workplace).
You may also have sent in other medical reports that add information about whether you are a person with a disability. If so, the Tribunal member will also have these and you can go over them and draw the Tribunal member’s attention to what is important.


Summarizing Your Case

Before the hearing ends, you will have a chance to summarize your case and to briefly tell the Tribunal member why you think you are a person with a disability. Again, keep the test for a “person with a disability” in mind.


When you are done with your summary, the representative from the DAU (if there is one) will also have a chance to summarize and say why the DAU thinks you are not a person with a disability.


The Decision

The Tribunal member generally does not give you a decision at your hearing. Instead, they have 60 days to write the decision which will be sent to you by mail.




REMEMBER – YOU ARE YOUR OWN BEST ADVOCATE!!



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