Telus business Connect User Guide



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TELUS Business Connect

 with Skype

 for Business.



User Guide


2

TELUS Business Connect User Guide | 

Skype for Business

Contents


Introduction 

            3

 

About TELUS Business Connect with Skype for Business 



 

 

 



 

3

 About 



Skype 

for 


Business 

         3

 About 

This 


Guide 

          3

Getting Started with TELUS Business Connect with Skype for Business 

 

 



4

 Installation 

           4

Settings 

Panel 

            5



Call with TELUS Business Connect

 



       

7

Conference 



with 

TELUS 


Business 

Connect 


        9

Initiate 

TELUS 

Business 



Connect 

Meeting 


        11

Deal 


with 

Incoming 

Call           13

Support 


Auto 

Version 


Update 

          14




3

TELUS Business Connect User Guide | 

Skype for Business

Introduction

About TELUS Business Connect with Skype for Business.

TELUS Business Connect with Skype for Business fulfills the needs of customers 

who want to have all of their communications within one place. TELUS Business 

Connect built this integration with Skype for Business to allow customers to make 

and receive TELUS Business Connect calls, initiate TELUS Business Connect 

online meetings and audio conferences—all within Skype for Business.

About Skype for Business.

Skype for Business is a communication tool that allows users to collaborate in 

real time via text chat, audio/video chat, and desktop sharing.

A feature of Skype for Business is the ability to share different information with 

other users. When chatting with an individual or group of people, users can 

share attachments, desktops, other programs, PowerPoint

®

 presentations, a 



whiteboard, or even polls to their collaborators.

Learn more about Skype for Business 

here

. Download the Skype for Business 



app 

here


.

About This Guide.

This guide is designed for users of the TELUS 

Business Connect with Skype for Business mini 

app. It shows how to download and install the 

app, open it, log in, log out, and exit the app. 

Covered in this guide are:

 

ƒ



The Settings Panel

 

ƒ



Call with TELUS Business Connect

 

ƒ



Conference with TELUS Business Connect

 

ƒ



Initiate TELUS Business Connect Meeting

 

ƒ



Deal with Incoming Call

 

ƒ



Support Auto Version Update


4

TELUS Business Connect User Guide | 

Skype for Business

Getting Started with TELUS Business Connect with Skype for Business.

Installation

1. 


Download and install the TELUS Business Connect app add-on for Skype 

for Business (

download here

).

2. 



During installation, decide whether the user should be allowed to use the 

TELUS Business Connect Meetings feature. If TELUS Business Connect 

Meetings is not selected for use, it will be hidden from the user.

3. 


After installing the TELUS Business Connect app add-on successfully, it 

will launch and the user will see the TELUS Business Connect login page. 

   

The TELUS Business Connect app window will be docked 



   

to the Skype for Business window 

   

The TELUS Business Connect app icon will be displayed in 



   

the Start menu and system tray

4. 

The user will see the following three options when right-clicking on a 



Skype for Business contact, whether the user has logged in to the TELUS 

Business Connect service or not: 

   

Conference with TELUS Business Connect 



   

Call with TELUS Business Connect 

   

Initiate TELUS Business Connect Meetings



5. 

Before login, if the user selects any of the TELUS Business Connect feature 

options or clicks on the TELUS Business Connect icon from the system 

tray, the user will see the TELUS Business Connect login page.




5

TELUS Business Connect User Guide | 

Skype for Business

Settings Panel

When the user right-clicks the TELUS Business 

Connect icon from the system tray, the following 

options will appear:

Open


 - This is clickable only after the user has logged in to their TELUS 

Business Connect service.

When Open successfully opens the app window, the user can schedule a 

TELUS Business Connect Meeting or Conference or enter a phone number to 

initiate a call.

Log In


 - This is available if the user has not logged in to their TELUS Business 

Connect service.

1. 

When the user clicks Log In, the TELUS Business Connect login page 



displays and allows the user to log in.

2. 


When the user enters the correct credentials and logs in to their TELUS 

Business Connect service, the login page will be closed and the message 

You have logged in to the TELUS Business Connect service will display 

near the system tray.

3. 

After login, the user will see Log Out instead of the Log In option on the 



settings panel.

4. 


If the user clicks Log In before initiating and logging in to Skype for 

Business, the message Please log in to Skype for Business before you 

use this App will display near the system tray.



6

TELUS Business Connect User Guide | 

Skype for Business

Settings Panel

Log Out

 - When clicked, the user will log out of the TELUS Business Connect 



Service and the message You have logged out of TELUS Business Connect 

Service will display near the system tray.

After log out, user will see Log In instead of the Log Out option on the 

settings panel.

About

 - When clicked, a popup window will show the app version info and a 



button that allows the user to update the software.

Exit 


- When clicked, the app will close and the app icon will no longer display in 

the system tray.

If the user logs out or quits Skype for Business, the user will be logged out of 

the TELUS Business Connect service automatically.




7

TELUS Business Connect User Guide | 

Skype for Business

Call with TELUS Business Connect.

The user can access this feature either from the TELUS Business Connect 

with Skype for Business app Call tab directly, or from the Call with TELUS 

Business Connect option from the Skype for Business contact menu.

If the user right-clicks on a Skype for Business contact and selects Call with 

TELUS Business Connect, the contact’s phone numbers saved in TELUS 

Business Connect and Skype for Business will be populated in the drop-down 

below the To field in the TELUS Business Connect with Skype for Business app.

1. 


The user will need to select a From number and a phone number to place 

the WebRTC call to.

2. 

If there’s no valid phone number found for the Skype for Business contact, 



the user will be prompted, Cannot find a valid phone number.

If the user goes directly to the Call page in the TELUS Business Connect with 

Skype for Business app, the user will be allowed to enter any valid phone 

numbers to place WebRTC calls.

The user can Transfer, Flip, Record, Mute, Unmute, Hold, Unhold and go to 

keypad, as in all TELUS Business Connect clients.




8

TELUS Business Connect User Guide | 

Skype for Business

Call with TELUS Business Connect.

If user the clicks Call with no number or an invalid phone number in the To field, 

the user will see an error message about the missing or invalid phone number.

If the user has no access to the Call feature, the user will see an error message 

about having no access to the feature.

When there’s an ongoing call in the TELUS Business Connect integrated app, 

Skype for Business presence will be updated to Busy; and when the TELUS 

Business Connect call ends, Skype for Business presence will change back 

to Available.




9

TELUS Business Connect User Guide | 

Skype for Business

Conference with TELUS Business Connect.

The user can access this feature either from the Conference tab directly 

or from the Conference with TELUS Business Connect option from 

the Skype for Business contact menu.

If the user right-clicks on a Skype for Business contact and selects 

Conference with TELUS Business Connect, the contact’s Skype 

for Business ID and phone numbers saved in both TELUS Business 

Connect and Skype for Business will be populated in the drop-down 

below the To field in the TELUS Business Connect with Skype for 

Business app.

1. 


If the selected is a Skype for Business ID, then the Skype for 

Business message window will be invoked, with the conference 

invite info displayed; and the mini app Call page will be displayed 

with the conference dial-in number dialed.

2. 

The invite will read:




10

TELUS Business Connect User Guide | 

Skype for Business

Conference with TELUS Business Connect.

If the user goes directly to the Conference tab in the TELUS Business Connect 

with Skype for Business app, the user will be allowed to enter multiple Skype 

Business IDs to send the conference invite with Skype for Business Message.

If the user has no access to TELUS Business Connect Conference Service, the 

app will prompt the user about not having access to this feature.



11

TELUS Business Connect User Guide | 

Skype for Business

Initiate TELUS Business Connect Meeting.

The user can go directly to the Initiate TELUS Business Connect 

Meetings option from the Skype for Business contact menu.

If the user right-clicks on a Skype for Business contact and selects 

Initiate TELUS Business Connect Meetings, the contact’s name and 

phone numbers will be populated in the drop-down below the To field in 

the TELUS Business Connect with Skype for Business app.

Users can configure the meeting with the following settings:

1. 


Topic of the meeting.

2. 


Meeting Type: a screen share or video meeting.

3. 


Meeting Options:

Enable/disable a meeting password to join. Enter a 

password if enabled.

Enable/disable participants to join the meeting before the 

host

Click 


Invite with Skype for Business and Start Meeting

If a Skype for Business contact is selected, then the Skype for Business 



message window will be invoked, with the conference invite info 

displayed; and the TELUS Business Connect with Skype for Business 

app Call page will be displayed and the TELUS Business Connect 

meeting will be started.




12

TELUS Business Connect User Guide | 

Skype for Business

Initiate TELUS Business Connect Meeting.

If the user has no access to TELUS Business Connect Meetings, the app will 

prompt the user about not having access to this feature. 

If the user has not installed the TELUS Business Connect Meetings client, app 

shall prompt user to install TELUS Business Connect Meetings first.




13

TELUS Business Connect User Guide | 

Skype for Business

Deal with Incoming Call.

When an incoming call arrives, you can answer or reject directly from the TELUS 

Business Connect with Skype for Business app. Once a call is answered, you 

have the option to transfer, flip, or record the call. TELUS Business Connect 

with Skype for Business also allows you to deal with multiple calls at the 

same time. If you are on a call and a new call arrives, your current call with be 

automatically put on hold when you answer the new call. You can easily switch 

among calls within the same integrated app.



14

TELUS Business Connect User Guide | 

Skype for Business

Support Auto Version Update.

The TELUS Business Connect with Skype for Business app shall prompt the user to update when there’s a new version. The prompt 

will read:

 

  A new version of TELUS Business Connect with Skype for Business is now available. Do you want to exit Skype for 



 

  Business now to download and install it? Your unsaved data might be lost if you are in the middle of some process.

The user can either Continue or Cancel the update.

1. 


If the user clicks Continue, then Skype for Business and the TELUS Business Connect with Skype for Business app will close and 

the auto-update will proceed.

2. 

If the user clicks Cancel, the prompt will close and the update will not proceed. The next time the user logs in to the TELUS 



Business Connect with Skype for Business app, the update prompt will be displayed again. 

There is a check box, Skip this update, in the prompt box. If the user checks this, then the prompt will not be displayed until the next 

version of TELUS Business Connect with Skype for Business is available.

System Requirements:

1. Operating system

Windows 7 32 bit and 64 bit

Windows 8 32 bit and 64 bit

Windows 10 32 bit and 64 bit

Surface Win10 64 bit

2. Skype for Business version.

Skype for Business 2015

Skype for Business 2016



© 2016 TELUS Corporation. TELUS and the TELUS logo are trademarks of TELUS Intellectual Property. All other marks, logos, designs and otherwise are the trademarks and intellectual property of the respective third parties.

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