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FOCUS Bank Mobile Banking Overview & Frequently Asked Questions
Mobile Banking enables anyone with an online banking account to access their account information
from a mobile device. Mobile Banking offers three ways to access your accounts:
1. Send a text message using your mobile device.
2. Use a mobile browser on your mobile device.
3. Download an application to your mobile device.
NOTE: You can choose any or all of these options, depending on the capabilities of your mobile device.
What banking services does FOCUS Bank Mobile Banking include?
With FOCUS Bank Mobile Banking you can do the following:
• View Account Balance
• View Account Transaction History
• Transfer Funds Between Accounts
• Pay Bills
• View Scheduled Bill Payments
• Cancel Pending Bill Payments
• View Bill Payment History
• Make Deposits
What is needed to use FOCUS Bank Mobile Banking?
To access FOCUS Bank Mobile Banking you:
• Must be enrolled in FOCUS Bank Online Banking.
• Must have a cell phone that can access the internet.
Is there a fee to use FOCUS Bank Mobile Banking?
No. FOCUS Bank does not charge anything for Mobile Banking. Contact your cell phone carrier to
identify any charges that may apply to web browser usage on your cell phone.
Can I be logged into Mobile Banking and online banking at the same time?
Yes.
How do I know if my phone is web-‐enabled?
If you have a MiniBrowser, MicroBrowser or Wireless Web on your phone’s main menu, then it is web-‐
enabled. Contact your mobile phone carrier to confirm that your phone is web-‐enabled and that the
service is activated.
How do I view account balances, details and transactions in FOCUS Bank Mobile
Banking?
Once you are logged on to FOCUS Bank Mobile Banking, select the Accounts link to display your
accounts and balances. From the Accounts screen, select the account that you would like to view.
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How do I see more than the first few transactions of my account history?
Due to the screen size on mobile phones, only a limited amount of information can be displayed. Some
mobile phones take you to the middle or bottom of a new page instead of the top. To make sure you are
at the top of the page, use the up arrow key on the phone to scroll all the way to the top of the page. If
you want to view more information below, use the down arrow key to scroll down.
The system is
designed to display the last 30 days transactions. If you wish to go further back, you can change the date
range at the foot of the Transaction History page in mmddyyyy format.
How do I format the dollar amount and date when transferring funds between
accounts or paying bills?
When you enter the dollar amount, only enter the numeric amount (e.g. 100 or 100.50); do not add a
dollar sign. When entering dates, only use numbers (e.g. two digits for the month and two digits for the
day).
What happens if I forget my User ID or Password?
You can reset your Password by using the “Forgot Password?” self-‐service feature located on our
website www.focusbank.com.
If you have forgotten your User ID you can call Customer Service at 1-‐
800-‐464-‐3150.
What happens if I get locked out of FOCUS Bank Mobile Banking?
As with FOCUS Bank Online Banking, you can reset your Password by using the “Forgot Password?” self-‐
service feature located on our website www.FOCUS Bank.com or you may call FOCUS Bank’s Customer
Service Center to reset your password. Once your password is reset, you must first specify your new
passcode on FOCUS Bank Online Banking via your PC. For security reasons, you may not reset your new
password on FOCUS Bank Mobile Banking. Once your password is reset on your PC, you may use your
Account Number and password to immediately log in to FOCUS Bank Mobile Banking.
What happens if I don’t have a FOCUS Bank account?
You will not be able to use FOCUS Bank Mobile Banking. You must have a FOCUS Bank account and be
enrolled for Online Banking & Bill Pay in order to use FOCUS Bank Mobile Banking.
What happens if I am able to view the home page of FOCUS Bank Mobile
Banking on my Pocket PC, but when I attempt to log in I get an error message?
When you attempt to gain access to a secure Web site from Windows CE, you may receive the following
error message: "Unable to establish secure connection" Microsoft Pocket Internet Explorer may issue
either of the following error messages:
"The page you are looking for cannot be found" OR "Unable to establish secure connection"
To resolve this issue, update to the Microsoft High Encryption Pack for Pocket PC. This add-‐on supports
MD% certificates with the new hashing algorithm. For information about how to update to the
Microsoft High Encryption Pack for Pocket PC, view the following Microsoft Web site:
http://www.microsoft.com/downloads/details.aspx?familyid=DA49D0CF-‐EF96-‐4567-‐B817-‐
215E24668F75&displaylang=en
Download the needed file, and then synchronize your pocket PC.