XS
Cancelled Element Containing Status Code, Except SSR
XT
Cancelled Ticketing Arrangement Element
Queues
HEQT
Introduction
The Amadeus Queue system is an electronic diary that helps you to manage your travel office’s messages
and reservations. The Queue system sorts reservations and messages into three divisions
1. Queue Numbers
Queue Numbers are assigned automatically by the system. They correspond to the type of action required in
the PNR.
2. Categories
Queue Categories are a sub-division that divide PNRS in the same queue corresponding to the exact action
required in the PNR.
3. Date Ranges
Date ranges divide PNRS in the same queue in the same category according to the urgency of the action
required.
Queue Numbers
Queue
Purpose
0.GENERAL
Miscellaneous queue. When a specific queue is not specified
PNRs automatically placed on the general queue.
1.CONFO
Confirmation on segments and/or services.
Advice codes KK UU UN NO UC US
Status codes HK HL DL DL DL HL
2.KL
Confirmation from Waitlist.
Advice codes KL
Status codes HK
3.OPTION
Option elements entered in the PNR.
4.RPCHNG
PNRs whose office responsibility has been transferred to your
office.
7.SKEDCHG
Schedule Change advised from an airline.
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