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2
Ask students if they have ever had a bad experience on 
holiday, and whether they complained about it or not.
PHOTOCOPIABLE
 
© Cambridge University Press 2008
B
Report on questionnaire feedback
1
Before doing the exercise, remind students to skim the report 
rather than read each word.
2
Ask the class this question.
3
Make sure students understand what they have to do.
4
Elicit/explain that you could also say 
the highest rated
instead 
of 
the most highly rated
and that an alternative to 
the lowest 
rated
would be 
the least highly rated
.
5
Get students to read the rest of the text to fi nd the criticisms.
Learning tip
Ask students if they can think of any other words and phrases 
that are used to link facts and ideas. For example, the words 
so
(expressing a result) and 
too
(adding something) are used a lot.
6
After checking the answers, you can ask students which 
criticisms Mountain Travel has done something about 
(Bedrooms at Turist Hotel, Picnic lunches provided by Vila 
Orel and Turist Hotel).
7
Ask the class these questions.
Focus on … linking words
After checking the answers, ask students to suggest other 
sentences beginning with a linking word which could be inserted 
at other points in the bulleted paragraphs. For example: 
Bedrooms at Turist Hotel: these are a rather dull brown, but 
the manager assures us that the hotel will be refurbished this 
winter. In other words, the rooms will be totally redecorated and 
updated. In addition / Furthermore, new lighting will be installed 
in each room. 
As a result, we are unlikely to get any further 
comments about the décor of the hotel
. 
Noise from wedding parties: this can be loud enough to keep 
guests awake at night. 
For example, three of our clients who 
stayed at the Bella Vista in June said that the music didn’t stop 
until 4am
.
Since most of our guests stay at the hotel on Saturday 
night …
Ask students to give example sentences which include linking 
words and expressions. For example, write the sentence 
I go on 
holiday once a year 
on the board. Students then continue the 
sentence or begin a new sentence with one of the linking words. 
Extra practice
Alternatively, students can choose another country which they 
would like to visit, or they can fi nd out about hotels in their own 
country.