6. Communication and its Types
Communication is the process of sending and receiving messages to achieve understanding. Everyone has undoubtedly heard the expression "Say what you mean and mean what you say." Saying what one means is precisely what communication is all about. Anytime one speaks a sentence, makes a gesture, or merely grunts, one is "saying" one has some idea in one's mind that one wishes to transfer to another person. Words, body movements, facial expressions, and voice tones are all symbols one selects attempting to transmit the meaning in one's mind to the mind of the receiver (O'Connor 1988).
Communication is one of the most important aspects of our everyday activity. In fact, most things we do are directly or indirectly connected with communication. Even "talking" silently to oneself is a form of communication, called "intrapersonal" (inner) communication.
Speech communication, which involves more than one person, is called "interpersonal" (outer) communication. It falls into several types - one-to-one, group, public and mass communication. Speech can also be oral and written.
One-to-one communication is the first type of interpersonal communication (communication involving more than one person) and involves talking with one the other person. Included here are face-to-face conversations, telephone conversations and interviews. Usually the sender and receiver frequently switch roles during one-to-one communication.
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