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B
 Frequently Asked Questions
1
After checking the answer with the class, ask students if they 
have ever booked accommodation on the Internet. What 
other things have they booked or bought on the Internet?
2
Explain or elicit that lots of websites have a webpage called 
FAQs.
Remind students that they do not need to read every word 
of each answer. They should skim and scan the text for the 
information they need to answer the questions.
3
Point out that questions that begin 
Can
and 
Do
will have 
yes
or 
no
answers; questions that begin with 
What
will have 
longer answers. Do not confi rm answers at this stage.
Class bonus
After students have discussed their answers with a partner, 
you can discuss students’ answers with the class. Again, do not 
confi rm answers at this stage.
4
Remind students to cross off the questions in the FAQs in 
Exercise 3 as they match them with the answers. In this 
way, they will reduce the number of options available. 
Remind students that they do not need to read every word 
of each answer. They should skim and scan the text for the 
information they need to answer the questions.
5
After students have read the answers carefully and worked 
out how many answers they guessed correctly, you can ask 
them how many answers they got right. Say the number 11 
and ask students to raise their hand if they got all 11 answers 
correct. Repeat with 10, 9, etc. until you fi nd out which 
student(s) guessed the greatest number of correct answers.
6
Ask individual students to read out their questions to the 
class. Other students can suggest answers.
Extra practice
You could ask students to fi nd out if there are any more FAQs on 
the website that they did not include in Exercise 6.