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Organization & Essential Language: Formal
Letter of Complaint
As the title suggests, in this section, we will focus on the features of
organisation.
In the last section, we looked at two common types of formal letter,
which often appear in the exam: the letter of reference and the letter of
application. As previously mentioned, both of these tasks are very similar
in structure and ideas. In this section, we will use a different example to
see the slightly different tone and style required in each type of letter.
Up until now, we have concentrated on spotting the critical content.
The essential content is the information we need to respond to in our letter.
If you haven't done this yet, stop for a second and note the key points in
the letter of reference and the letter of application.
As we saw in the previous section, we need to respond to all of these
critical points in our letter to score well in the exam.
Your overall organisation of the piece of writing is vital. This
includes using logical paragraphs, for example, and the precise
organisation of ideas within paragraphs. You do this by using linking
words, discourse markers, and other devices. The examples in the previous
section show you exactly how to organise your letter of reference and
letter of application. Still, they do not show you how to organise other
types of letter.
This section will look at paragraphing a letter of complaint and at
these additional organisational features.
Read the letter of complaint task below and answer the following
question:
How would you organise the paragraphs in your letter if you
were answering this question? Think about how you might organise
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the underlined points into logical, coherent paragraphs.