Topic-Specific Phrases
• Poor standard of service/slow service
• I am asking for/I would like to request a replacement
• No accommodation/Travel delays/Rather rude staff
• Badly scratched/dented wrapping/packaging
• To claim/demand for a refund
• I am returning … to you for correction of the fault/for
inspection/repair/servicing
• Defective/faulty goods/defective item/machine
• The… may need replacing
• To restore an item to full working order…
• I am enclosing the broken radio in this package; please send me
a replacement..
• You said that … I feel sure there must be some mistake as I am
sure that…
Ending the letter
• I do not usually complain, but, as an old customer, I hope you
will be interested in my comments.
• We look forward to dealing with this matter without delay.
• I feel that your company should consider an appropriate refund.
• I would be grateful if you would send me a complete refund as
soon as possible
•We feel there must be some explanation for (this delay) and
expect your prompt reply.
• Will you please look into this matter and let us know the reason
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for …
• Thank you for your assistance.
• I look forward to hearing from you at your earliest convenience.
• I am returning the damaged goods/items… and shall be glad if
you will replace them.
• Please look into this matter at once and let me know the delay.
• Please recheck your records.
• Thank you for your cooperation in correcting this detail…
• I wish to draw your attention to…
• I would suggest that…
• I suggest that immediate steps be taken.
• I want to complain about…
• I look forward to a prompt reply and hope that you will take into
consideration…
• I am dissatisfied with…
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