Letters of Complaint and Apology

Main Title

• “THANK YOU” LETTERS

September 8, 2014

• September 8, 2014
•  
• PET CENTAR d.o.o.
• 1v Bulevar Milutina Milankovica
• 11070 Belgrade
• Dear Ms Avramovic
•  
• Thank you very much for taking time out of your busy schedule to meet with me yesterday
• afternoon. The meeting was a pleasant and professional experience. I learned a great deal about your
• customers’ needs and I hope that both of our companies can benefit from a mutual and rewarding
• relationship.
• I especially appreciate your offer to allow me to advertise my services in your stores and on
• your website, and to add my company to the list of recommended pet-friendly businesses in your weekly
• newsletter. Furthermore, I plan on following up with the contacts you provided immediately, and to use
• the online networking resources you recommended to further expand my list of clients. Your professional
• insight during this sensitive stage of my company’s development is greatly valued. Having someone with
• your knowledge and experience to consult with has made me feel much more confident in these
• economically unsteady times.
• I will do my very best to ensure a quality service to all your client and justify your confidence
• and professional support.
•  
• Yours sincerely
•  
• Vladimir Milenkovic (Mr), President of MPG

What to say:

• Mention in details what you are grateful for
• Elaborate (what, why, how)
• Close with a promise to either see the person soon or by sending greetings to the members of the family or close associates

What not to say:

• Avoid general introductory sentences
• Do not ask about the gift or the way the favour has been done

Some useful phrases and sentences:

• Again, thank you for your book.
• How sweet/kind/dear/thoughtful of you to remember us/think of me.
• I am deeply appreciative of your kind support in this regard. Many thanks.
• I hope I can reciprocate/do something as nice for you some day.
• I would like to thank one of your salesclerks for being helpful, tactful, and speedy – all at the same time.
• It was extremely kind of you to let me know about the job opening – I’ll keep you posted.
• On behalf of my family I would like to thank you for your kind expression of sympathy.