17
Test questions .......................................................................................................................... 350
References ............................................................................................................................... 353
13 – CHAPTER. RELATIONS AND COMMUNICATION TOOLS
.................................. 354
1. Classification of communication channels. ......................................................................... 355
2. Computer telephony. ........................................................................................................... 362
3. Telephone communications. ................................................................................................ 367
4. The role of modern communication system in tourism (Chat, Forum). .............................. 369
5. Web – conference in tourism ............................................................................................... 381
Key words and phrases ............................................................................................................ 383
Control questions ..................................................................................................................... 383
Test questions .......................................................................................................................... 383
References ............................................................................................................................... 385
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