Microsoft PowerPoint os3 eder process and Standards en ppt
Yüklə 196,89 Kb. Pdf görüntüsü
|
| Early Detection Early Resolution (EDER) 1, Powerpoint presentation which explains the information flow of issue detection to Toyota Canada –Information comes from Customers, Dealers or Toyota Headquarters –Issues are prioritized - highest priority being safety –Detection and analyzing systems are in place to facilitate quicker detection –Toyota Motor Corporation stations quality control engineers in Canada
2. Common Platform – Dealer Management System –Document explains benefits of a common information sharing platform and $244 Million investment –System facilitates early exchange of vehicle service information from Dealers to Toyota Canada
Toyota Canada Inc. Technical Operations Early Issue Detection Process
Information Flow – General Overview Dealer
TCI CQE Inform ation from Deale r Customer
Information fr om Customer Issue Detection Issue Resolution Inform ation t o Dea ler Repair Repair Information Flow – Inputs to TCI How does TCI get quality related information from Customers and Dealers? 1. Customers can: -contact the Customer Interaction Center (CIC) 2. Dealers can: -submit Flash Product Reports (FPR) -contact TCI Technical Assistance 3. TCI can: -analyze warranty claims -analyze customer paid repairs -analyze part sales -analyze recovered parts -see the actual vehicle in the operating environment Information Flow – Issue Detection • How does TCI detect issues? -Special consideration given to safety related repairs/complaints -Consolidate all inputs and analyze trends for: high frequency, difficult to diagnose and/or difficult to repair - Go and See activity with CQE -Inspect recovered parts and/or attempt duplication on TCI cars Information Flow – Issue Detection • How does TCI report issues to CQE? – Field Technical Report (FTR) • one VIN per report • details customer complaint, vehicle symptoms, diagnosis method and potential cause Information Flow – Issue Resolution 1. How does CQE resolve issues? -Detailed investigation in lab and/or real world -Work with design, manufacturing plant, supplier, etc. as needed -Field fix for existing vehicles is determined -Countermeasure for vehicles yet to be produced is determined 2. How does TCI get this information from CQE? -Technical Information (TI) document TMC – Special QA Activities in Canada Cold Region Office -2 CQE Members stationed at TCI (Toronto) -December – March -Expedite Early Resolution (quick Go&See, etc.) of field quality issues -1 CQE Member also deployed on dealer tour to find new issues & duplicate/confirm issues Canada Cold Testing -TMC evaluation of pre-production vehicles for NA market -Toyota facility in Timmins, ON -Opened in 1974 -Confirmation of cold start, heater/defroster performance, wiper/washer performance, traction control performance, corrosion resistance, paint chipping resistance, ABS performance, etc.
Information Flow – Repair Information 1. How does TCI advise dealers of the new Repair Information? -Publishing Technical Service Bulletin (TSB) or Tech Tip -Dealer has access to online library via dealer portal to TCI (since 1998) Yüklə 196,89 Kb. Dostları ilə paylaş:
|