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| 1 You are living in a University residence, and you have a problem with the high levels of noise from a new campus restaurant which is open late at night. Write a letter to the governor of the University. In your letter, Complain about the situation Say why this is a problem And propose ways to reduce the noise Dear Mr Smith, I am writing regarding the amount of noise coming from the new canteen which has just opened near my University residence. Although I am pleased that we have this facility, the restaurant remains open up to midnight each night, and as a result there is considerable talking, shouting and the sound of motorbikes continuing until about 12.30 each night. This causes me and my neighbors in the residence a serious problem, because at that time we are either trying to sleep, or in some cases trying to study in our bedrooms. In both cases, the noise and commotion disturbs us, making us tired in the mornings or affecting the progress of our studies. I am sure you will appreciate that this is a very worrying situation for us all. I would like to suggest that the campus authorities restrict the canteen’s opening to 11pm at the latest on weekdays, leaving it at midnight during the weekend. I propose that we also put up some signs reminding users to be considerate and to keep their noise to an absolute minimum. These are simple steps which would make us all very grateful indeed. Thank you for your attention to this important matter. Kind Regards, Claudia Maggioni 2 You are living in a city in a foreign country, and a friend from your home country is soon coming to visit you for several days. Write an email to your friend, Asking him or her to bring some things from home which you need Saying why you need them Making arrangements to meet Dear Peter, I’m so glad that you’re coming to Montreal next week, as it seems ages since we last saw each other. I hope your family and girlfriend are all well. I actually have a favour to ask you, and I hope you don’t mind. The fact is that I need a few things from my parents’ house, and I’d be so grateful if you could bring them along in your suitcase. The first thing is the book of maths calculations which I had at high school – don’t worry, it’s only a small book. I need this because it has all the material I studied for my exams, and I can’t get another copy here in any of the bookshops or on the Internet. The second thing is a packet of those biscuits from the bakery in my old street. I’ve told everyone here how delicious they are, and my new friends are very keen to try them! I do hope that is manageable for you, as it won’t take up much space at all. In the meantime, I’m very excited about seeing you again at the airport on Monday at midday. I’ll be in the arrivals hall, wearing my blue jacket. I can’t wait to see you then. All the best, Simon 3 You have received a bill from a mobile phone (or cell phone) company for international call charges relating to a time when you did not use your phone for international calls. Write a letter to the company, Complaining about this Giving your reasons Asking for the bill to be changed Dear Sir or Madam, I have been a satisfied customer for several years, but I am writing regarding the cell phone bill I received on 17th March 2015, which includes a total of $900 for international call charges. In fact, these charges are completely unjustified, for the following reason. At no time have I used this phone to make international calls, either to my home country or to any other country. I used the phone purely for local calls and for calls to government departments in London, which are national calls. I have checked my call summary, and there is no record of any international connections. As you see, there is no possible reason for me to be charged for international calls, and this is easily confirmed by my phone records. I therefore request that you withdraw these charges and change my bill accordingly. I also ask you to confirm to me in writing that this has been actioned, by sending a copy of the revised bill to me at this address. I look forward to receiving your confirmation that all is in order. Kind Regards, Mandeep Singh 4 A friend has told you that he or she feels lonely in their new city away from their family. Write to your friend, and Explain why people can feel this way Give some ideas on how to solve the problem Ask your friend to contact you and tell you if this works Dear Petra, I am so sorry to hear that you are feeling rather isolated in your new home, especially as you have always been such an outgoing person! I think that people tend to feel lonely because they don’t have enough opportunities to meet new friends. This leads to them staying at home more, so that the situation becomes even worse. If I were you, I would join some of the clubs and societies which exist at your college, for example the ballroom dancing club – because I know how much you love dancing. This means you will meet people with similar interests and abilities, and you can share the enjoyment of ballroom. I would also try to use the Internet more, to meet people safely online and see if they are local to you in your new city. You have to be very careful, of course, but if you use Internet sites as they are intended I’m sure you will find some new friends - not necessarily of the romantic type! Please do keep in touch, and let me know how you get on with these suggestions. If you let me know how this goes, I can try to think of other ways to help you in your situation at the moment. Take care and do stay in touch. All the best, Anjelika 5 A friend who is planning to visit you has asked you to describe the most interesting and enjoyable things to do in the community where you currently live. Write an email to your friend, telling them about these things. In your email, Say what these things are Say why they are interesting/enjoyable Suggest what you can do together Dear Nikolai, Thanks for your email last week, and I’m so happy that you are arriving next weekend. You asked about the interesting things to do around here. Well, firstly, we have the downtown area, which has many old cafés and bars, and some sights such as the statues and the colonial houses. Apart from that, there is the park, which has a theatre, more eating places, and an outdoor music venue. All in all, these places offer a lot of variety, with options for dining, sightseeing and good quality live entertainment, and all within an easy walk of the central area where I live. Here is an idea. When you get here, let’s have an early night so that you get over the jet lag, and then go to the downtown area in the morning. We can have a traditional breakfast at one of the old cafés, and see some of the sights. Then we can see a show at the theatre, have dinner in the park if it’s sunny, and finally listen to the music in the outdoor arena. I think we might need another early night after such a long day! Please get in touch before the weekend just to let me know if that sounds ok, and also your flight number. All the best, Mikhail 6 You wish to apply for a new college course, but you are unsure about the details of cost, duration and subjects posted on the college website. Write an email to the relevant person in admissions at the college, asking them to clarify these points for you. In this email, Say what your interest is Explain why the website is unclear Request the information that you need Dear Mr Smith, I’m interested in the photography course this year, and I have seen your name on the college website as the contact for admission queries. I have several questions for you, and I hope you can help. Firstly, regarding the cost of the course, is the fee of $99 per month or for the whole course? Is it possible to pay in monthly installments, or is the fee paid in full up front? The website says that ‘other payment methods are possible,’ but there is no explanation. Secondly, can you tell me what the exact dates of the course are? Your website says ‘Summer to Autumn,’ but I can’t see any specific dates relating to this. I would be grateful for the precise dates, including when I need to pay for the course and buy the books and so on. Finally, I’d appreciate some information about the course content itself, including details of the equipment to be used and the wording of the certificate I will receive at the end. The website says that I should contact you for this. Thank you for your help, and I look forward to receiving the information requested. Kind Regards, Aftab Iqbal 7 You recently took a plane to a holiday in a foreign city, and on arrival you found that your luggage was lost. You did not receive your luggage until the last day of your holiday. Write to the airline, Complaining about this situation Saying why it caused you problems Seeking suitable compensation Dear Mrs Smith, As you are the head of Customer Services, I am writing regarding the loss of my baggage at Istanbul airport on April 3rd 2015. My baggage consisted of two suitcases, both being clearly labeled in the accepted way, and both being correctly locked. On arrival at Istanbul, I found that both suitcases were listed as ‘missing’ and the airline staff could give me no information about their location. This caused me substantial inconvenience, as the suitcases contained my clothing, toiletries and books, and I was obliged to buy all these items from local shops at a very high price. Even when I finally received the suitcases, I found that they were opened, and many items were missing, including clothes and personal effects. This meant that I had to replace these items at my own cost when I returned home. I am requesting, therefore, that you kindly reimburse me the cost of $495 for all these items, and I have attached all relevant receipts. As you see, this sum does not include compensation for my inconvenience and wasted time, which I am prepared to forgo if you settle the charge promptly. I look forward to receiving your confirmation of this payment. Kind Regards, Eileen Dubois 8 You are studying at a college which has very limited sports and leisure facilities for students. Write a letter to the principal. In your letter, Outline the situation Propose ways to improve this situation Request a meeting to discuss this Dear Ms Smith, I thought you might be interested in some thoughts about the amenities for sports and other free time pursuits here at the college. Although we have a table tennis room, there are no other facilities for students, and this seems a great shame as so many of us would like to socialize after study hours. If I may suggest some improvements, I think we could adapt classroom 12 (which is rarely used) as a games room, perhaps with Wi-Fi and electrical charging points. I also wonder if we could agree the use of the nearby park on certain afternoons, for team sports, yoga and running. These are quite straightforward steps which would immediately give the student body far greater scope for leisure, with all the benefits this would bring us. I would greatly appreciate the opportunity to discuss this proposal with you in person, and I hope it will be acceptable if I contact your office assistant to arrange a convenient time. Kind Regards, Maria Campos-Costella 9 You recently attended a party, where you saw one of the guests being rude to a neighbour in the next house. Write an email to the guest, Complaining about their behavior Suggesting that the guest apologizes to the neighbor Asking them not to behave like this again Dear Peter, I think I need to write to you because of your behavior at the party last week. This was meant to be a relaxed and friendly occasion, but I must say that you spoiled it by the way you spoke to the neighbor, Mrs Smith. This lady is much older than you, and deserves to be treated with respect by all of us. We were all pretty shocked when you refused to turn down the music when she asked you to. I do feel that you should go to see Mrs Smith, and apologize for being so impolite. If you’re embarrassed to do so, then you should at least write her a note saying that you’re sorry, and saying that you hope she was not too offended or upset by your actions. I also think that you need to make a greater effort to control your temper, and not to speak to people without thinking first of the way your words might be received. There’s another party coming up next weekend, and I hope that you’ll be there to show us all how well you can behave when you really want to. Best wishes, Aftab 10 You have arranged a weekend holiday with a group of friends, but due to your studies you will now be unable to go with them. Write to your friends, and Tell them why you are unable to go Say sorry for this Suggest an alternative activity at another time Dear Peter and Anna, I’m sorry to say that I have some bad news, which is that I won’t be able to go with you on the camping trip as we agreed. The reason is that I am running very late with two of my college assignments, which both have to be handed in on the Monday after the trip. This means that if I go away, I might fail these projects, and so I’d have to wait another six months before going on to the next module of studies. I’m very sorry for the short notice and for letting you down like this. I can understand it’s probably quite annoying for you both, and I can only sympathize with your feelings. If it’s any comfort, I feel terrible about it too. To make up for it, here is an idea you might like. My uncle has a farm in the mountains which would be perfect for another trip in the summer. I could make all the arrangements, book the bus tickets and ask my uncle to show us around the area in his Jeep, which would be a lot of fun. I hope that sounds like a good alternative for you! Do let me know what you think and sorry for the trouble once again. All the best, Marcus 11 You recently bought an expensive electronic product from a store, and found that the product does not work properly. Write a letter to the store manager. In your letter, Complain about the problem Propose action for the store to take Request confirmation that this is agreed Dear Ms Smith, I believe you are the customer services manager of City Electronics in Cambridge, and so I am writing to complain about a digital camera I bought from you on 12th March 2015. Although I have followed all the directions in the manual, I find that the camera does not focus or zoom properly, meaning that is not fit for purpose. I have emailed and phoned your store several times to complain, but nobody has taken ownership of the problem so far. I therefore ask you to issue an immediate refund of the price (my receipt is attached) onto the credit card that I paid with. I am also requesting that you send a courier to collect the camera from my home address, as I am reluctant to use the regular mail to return it to you in case of further damage. Would you kindly reply in writing by return, confirming that these steps will be taken and that the refund and collection are planned to go ahead, with the anticipated dates. I have been a loyal customer for the past three years, and I am confident that you will take all steps to keep my custom. Kind Regards, Adoula Mktele 12 You are currently trying to improve your knowledge of a language which is not your original language. You have a friend who speaks this new language perfectly. Write to your friend, Explaining why you want to learn this new language Asking him/her for suggestions on how to learn more quickly Proposing that you meet your friend to talk about these steps Dear Peter, I thought it was time to get in touch, especially as I remember you’re a fluent speaker of Italian. I might have mentioned this before, but I’m working for an Italian company now, and so I need to speak quite a lot of Italian when I have meetings with the staff. I wonder if you could give me a few tips on how to speed up my Italian learning? Do you think I should have lessons, or are there any self-study books which you can recommend? Sometimes I think about doing a crash course in Italy, but I think this might be too intensive, and I’d be interested to hear your view on that too. Maybe, if you’re going to be in the area in the next few weeks, we could get together and I could pick your brains about this subject. There is actually a very well-known Italian restaurant in my street, so dinner would be my pleasure, and the surroundings would be perfect! Let me know what you think, and I hope to see you at some point soon. All the best, Nestor 13 One of your neighbor’s children has accidentally broken the front window of your car. You should write a letter to his/her parents and in your letter you should • introduce yourself • explain how it happened • and what they should do. Dear Ms. Grimes, I am your next door neighbor and I am writing to inform you that your daughter, Sarah, broke the front passenger window of my Chevrolet Caprice while playing softball yesterday afternoon. The car is brand new. As you know it is winter now and this also aggravates the situation since I am not able to use the car. Hopefully, your homeowner's insurance will cover this kind of damage. Please check with them to see if it is covered. If they do not pay for it, I will get two repair estimates for you so that you can determine how you will pay for the repair. Perhaps we could meet this Saturday afternoon to discuss our options. In case you are no available at that time please let me know so that we would be able to make an appointment for some other time. Thank you in advance for your kind and considerate attention towards the matter. Yours sincerely, Ms. Green (163 words) Letter Practice You recently had your car repaired and now it is not working properly. Write a letter to your mechanic and in your letter, • Introduce yourself • Explain the problem • And say what you need him to do 14 You recently received your grade from your instructor and you are dissatisfied with your score. Write a letter to your instructor and • introduce yourself. • let him know that you are dissatisfied with your grade. • mention the reasons to convince him that you deserve a better grade. Dear Mr. Sockman, This letter is to express my dissatisfaction with the grade that I received for my class project. I know you made it clear that individuals in each group would all receive the same grade; but I would like to ask you to reconsider your decision about my grade. I put a lot of effort into this project. I spent numerous hours in the library and at the computer working on my research. My project partner, Jack, apparently did not approach the project with the same dedication as I. Enclosed, you will find copies of my notes and sources that I used in my research. You encouraged us to speak with you if we encountered any problems within our groups, and I made two appointments with you to discuss the situation. Unfortunately, you were unable to attend either one. Considering that I did attempt to contact you, and that I put a lot of effort into this project, I hope that you will be generous enough to raise my project grade. I would like to thank you for your considerate attention in advance. Yours sincerely, S. Dent Letter Practice One of your friends has just had a twin and for some reason you cannot go visit them in their town. You should write a letter to your friend and in your letter you should • congratulate them on the new-born babies • explain why you cannot go visit them • offer to help in case they need help 15 You recently went shopping at a department store and you were disrespected by one of the employees. Write a complaint letter to the sales manager of the department store. In your letter you should • let him/her know about the rude behavior of the clerk • Clearly state how it happened • And tell the manager about the bad behavior Dear Sales Manager, This letter is a complaint concerning the actions of one of your salespersons. On Tuesday, May 1, 2009, around 3 PM. I went to your store to look for an outfit. When I asked an available salesperson, Ms. Maria Johnson, for help in finding my size, she informed me that she was busy and that I would have to find it myself. I explained that the reason I came to her was because I couldn't find it. She then said in a rude tone that if I couldn't find it, it means that your store did not have it, and that I needed to look somewhere else. I felt that Ms. Johnson was rude and unnecessarily curt with me. If she was busy, she could have simply and politely told me that she would be able to help me in a moment. I hope that you will confront Ms. Johnson about her behavior. I shop frequently at your store and I look forward to a more pleasurable shopping experience next time. I appreciate your wholehearted concern with regard to this issue in advance. Regards, Mrs. Betty Arthur (190 words) Letter Practice Write a letter to one of your colleagues has recently been appointed as the new manager of the company. In your letter you should, • introduce yourself • congratulate him/her on the promotion • And ask for an appointment to discuss the problems in your section 16 You have recently moved to a new company and you want to write to the manager. In your letter, • introduce yourself, • mention what you have done since you moved to the company • And ask to meet the manager to discuss your needs and concerns. Dear Mr. Stevenson, The purpose of this letter is to briefly introduce myself as Dynatek's new Sales Representative, Business Accounts. I very recently joined the company and am taking over your account from Jack Winters who has moved on to other challenges in this industry. I have just completed Dynatek's management orientation program and am now keen to meet face-to-face with all of my key customers. Accordingly, as the first step in my customer familiarization process, I would like to meet with you personally, for about an hour or so, to discuss Office-Tech's needs and concerns. To set up a meeting at your convenience, I propose to call your office by the end of this week. It is my hope that we will be able to arrange to meet at your office before the end of the month. I look forward to meeting with you and learning more about your company in the near future. Sincerely, Jim O'Malley (158 words) Letter Practice You just used a website to gain some information about an issue; write an email to the institute and in your letter, • appreciate the institute for the informative website • ask if they can help you with your problem in other ways • make some recommendations in order to improve the website 17 You recently heard about the pass-away of your colleague’s father. Write to your colleague and in your letter • offer your condolences, • mention how honorable his father was • mention the reasons to let your friend know that you understand the situation. Dear Robert, I would like to express my sincere condolences on the recent passing of your father. Pamela and the children also send their thoughts and prayers to you and your family at this difficult time. Although I didn't know your dad that well, on the half dozen or so occasions that I spent time in his company over the years, I did come to realize his great kindness and compassion towards those less fortunate than him. And I do know that he was very highly respected throughout this community and profession, and his good works changed the lives of many. You were truly fortunate to have such a man as a model in your life. As you know, it was not that long ago that my own father passed away, so I have some idea of what you and your family are going through. No comfort is quite enough to replace the loss. Please pass my deepest sympathies on to your mother, and brother, and sister, and to all of your father's grandchildren. Yours sincerely, Gord Henderson (178 words) Letter Practice Last night you attended a party thrown by your manager. Write a letter to him and in your letter • appreciate for the party • say that you particularly enjoyed the party • and apologize for arriving late at the party 18 Write a letter in response to a job advertisement of a company, in your letter, • let them know that their advertisement has interested you, • tell them about your qualifications • and try to convince them that you fit in the position. Dear Sir/Madam, I am writing to apply for the position you advertised in today’s newspaper. I found the wording of your advertisement with emphasis on leadership, innovation and change quite intriguing. It is in response to such challenges that I have excelled during my career. Most recently, I was the President of a troubled company which I turned around and led to the best performance in its history. Before that, I had worked successfully in a variety of unusual situations, including the startup of a significant division of a large insurance company in London. In each of these situations, the problems (or opportunities) differed widely. They had in common, though, a requirement of an ability to size up the situation, assess the reasonable alternatives and execute a plan of action. I have also worked 14 years in mining and milling operations, where I obtained an in-depth exposure to production problems. I am free to travel and open to relocation. I would welcome the opportunity to meet you and to further discuss your requirements. Thank you for your interest. Sincerely, Robert S. Rosenthal (182 words) Letter Practice You just saw the advertisement of a course in a newspaper and you are willing to attend the course. Write a letter to the institute; in your letter you should • introduce yourself • say why you are interested in the course • and ask for some more information about the course 19 Write a letter to someone you met at your company’s meeting. In your letter you should • thank him for taking part in the company's meeting. • try to elaborate on the importance of his role in the meeting • and let him know about another meeting to be held next month. Dear David, I would like to take this opportunity to express my heartfelt thanks to you for your very active and influential participation in our recent meeting in Montreal. Your skill in chairing the controversial panel was very much appreciated by those representing all sides of that extremely sensitive topic. As well, we have received numerous post-conference requests for the paper that you delivered in the beginning of the conference. On both a professional and a personal level, I really appreciated the time that the two of us were able to spend together for fun and reflection during conference down times. I certainly learned a lot about the unique aspects of your profession (not to mention the things you taught me about the backhand on the squash court!). I would also like to let you know that another meeting is going to be held next month in New York and I would be glad to see you at the meeting. I am looking forward to hearing from you as soon as possible. Very Sincerely, Peter Smithfield (176 words) Letter Practice You just received a product you had ordered a few days ago. You just found out the product does not work properly. Write a letter to the company and in your letter • introduce yourself • say what the problem is • and mention what action you need the company to take 20 Write a resignation letter to your manager to let him know that you have started to cooperate with another company. In your letter, • Let him know the exact time that you are leaving • the actions you took in order not to cause the company any problems • and also let him know that you appreciate the time you cooperated with the company. Dear Mr. Hopkins, This is to advise you that I have accepted the position of Marketing Manager, with an oil company, based in Buffalo New York. Accordingly, please regard this as my official letter of resignation. My last day of work here will be June 28, 2008. This will give me three full weeks from next Monday to complete the current marketing program design that I have recently been putting the finishing touches on. In addition, during this period I will be able to bring you all of the operations and outstanding issues in the department. In closing, I would like to express my sincere appreciation to you as my manager, as well as to my many friends and colleagues. I have truly enjoyed my years working with all of you, and am grateful for the many learning and growth opportunities I was given over the years. I wish all of you success. Sincerely, Ryan Alexander (156 words) Letter Practice You are going to throw a birthday party for your new-born son and you are writing to invite your friends. Write a letter to an old friend of yours and in your letter • have a warm greeting • invite him to the party • give him the direction so as to find your new house 21 You want to sell some of your furniture. You think a friend of yours might like to buy it from you. Write a letter to your friend, In your letter • explain why you are selling • describe the furniture • and suggest a date when your friend can come and see the furniture. Dear Jane, As you know, we’ll be moving to a new house soon and there are a few things that I won’t be able to take with me. The new house is a bit smaller so I have to sell some furniture and I was wondering if you might be interested. In particular I want to sell my big dining table. Do you remember it- the one in the living room? It has wooden legs and a grey glass top and it’s big enough for six people. There are six matching chairs to go with it. I know you’ve always liked this furniture so I could let you have it at a good price. I’d rather sell it to you than a stranger! Why don’t you come around and take another look at them on Saturday? We’ll be here all day, so maybe we could have some lunch together? Give me a ring and let me know, Love, Katherine (159 words) Letter Practice You are going to take a tour of a historic place. Write an email to a travel agency you usually travel with and in your letter • introduce yourself as a regular customer • ask for more information about the city • ask them for more information about the tour (e.g. price, dates etc.) 22 You borrowed some books from your school or college library. Unfortunately you have to go away to visit a sick relative and cannot return the books in time. Write a letter to the library. • introduce yourself • explain what has happened • and tell them what you want to do about it. Dear Sir or Madam, I am writing this letter to explain why I have been unable to return the three books I have out on a three-day loan, which are now overdue. After taking the books out on 16th March, I had an urgent call from my elderly aunt’s neighbor to say that my aunt had had a fall and had been taken into hospital. I am her only surviving relative in this country, so I felt I had to go and see her immediately. I traveled down to Dallas the following morning, thinking I would stay for only two or three days. Unfortunately my aunt’s condition has only improved very slowly, so I have had to stay here longer than I expected. However, the hospital says that if all goes well, she should be able to go home in two or three days’ time, in which case I will be back at the beginning of the next week. Bearing in mind the circumstances, I trust you will kindly waive any fines that may have accumulated. I would like to apologize for the inconvenience that I have caused you. And I trust that you understand. Yours sincerely, Thomas Anderson (199 words) Letter Practice You have already booked a tour of London and for some reason you are not able to take the tour. Write an email to the travel agency and in your letter • introduce yourself • say why you cannot take the tour • apologize for the inconvenience caused. 23 You have had a bank account for a few years. Recently you received a letter from your bank stating that your account is $240 overdrawn and that you will be charged $70 which will be taken directly from your bank account. You know that this information is incorrect. Write a letter to the bank. In your letter • introduce yourself • explain what has happened • and say what you would like them to do about it. Dear Sir or Madam, I am your bank customer and I am writing in reply to a letter I received from you a few days ago. In your letter you state that I am $240 overdrawn and that you will be charging me $70. I would like to point out that the reason I am overdrawn is because of a mistake made by your bank. If you look through your records you will see that I wrote several weeks ago explaining the situation. For the last twelve months, I have been paying $300 a month for a car I bought last summer. The monthly payments were taken directly from my bank account. However, two months ago I sold the car and I wrote to you instructing you to stop paying the monthly installments. I received a letter from you acknowledging my request, but for some reason, nothing was done about it. Another $300 installment has been paid this month and this is the reason why I am overdrawn. I would like you to contact the garage where I bought the car explaining your error. I would also like you to ask them to return the money. I am looking forward to hearing from you as soon as possible. Yours Faithfully, P. Stoft (212 words) Letter Practice You recently travelled to New York and you were completely dissatisfied with the hotel service you stayed at. Write a letter to the hotel manager, in your letter • introduce yourself • mention the problems you had at the hotel during your stay • say what action you need the hotel manager to take 24 You have just been qualified for a position in a company. Write a letter to the manager, in your letter you should • show your willingness to accept the job • mention when you can start the new job • ask for an opportunity to discuss your employment terms. Dear Mr. Happy, I am pleased to inform you that I will accept the graphic designer position you have offered. Thank you for choosing me. I will follow up with a phone call to discuss other issues related to the job, including when you will need me to start, salary, and accommodations while I am relocating. Please keep in mind that I will need adequate time to resign from my current job. As I said before I have been working there for quite a long time and I definitely have to take care of a few issues before leaving. I am excited about starting at your company and I look forward to talking to you again. If you need to contact me for any reason, please feel free to call me, fax me, or send me an email. I would like to thank you again for your offer and I hope to have great cooperation with your company. Yours sincerely, Marisa Bookman (162 words) Letter Practice As a public relations manager of your company trying do a public survey on your company’s public image, write a letter to your customers. In your letter. • introduce yourself • say what you are trying to do • and ask what your customers suggest the company should do to better satisfy the customers 25 Write a complaint letter to a telephone company and let them know how their services failed to fulfill your expectations. In your letter you should • introduce yourself • mention what the main problem is • and say what you want them to do Dear Sir or Madam, I am writing this letter to complain in the strongest terms about the poor service that I have received from your company. We signed up to your telephone and internet service package two months ago because your advertising suggests that you are better than Telco. In addition, you promised to deal with problems quickly and efficiently, something that Telco was unable or unwilling to do. However, in the first month of service you managed to cause me to lose two days worth of business because of poor administration. The main problem was that you failed to provide me with the correct telephone number, 9818 8747, that you had promised when I completed the contract. This phone number was an established business line which I had been using for the last three years. Obviously this meant that my clients were unable to contact me and it cost me many hours of phone calls to resolve the matter with your support centre. I would appreciate it if this situation could be resolved and a substantial rebate offered on my first three month's account. I look forward to hearing from you soon. Yours Faithfully, Charlie Williams (197 words) Letter Practice Your father underwent a medical operation and now he has completely recovered. Write a letter to your father’s surgeon and in your letter • appreciate the surgeon • and explain some of the post-operation complications your father has been facing • ask the surgeon what action you should take 26 Write a letter to a magazine and express your opinion about a problem you are faced with in your neighborhood. In your letter • introduce yourself • say what the problem is • and recommend a solution to the problem Dear Sir or Madam, I am one of the senior citizens and I have lived in the city of Pertshire since I was born. I would like to give my opinion on the environmental impact of tourism as someone who has traveled throughout Asia on business and holiday. Having visited Indonesia, Thailand and Malaysia I understand that tourism can bring money to developing countries. However, I cannot ignore the environmental problems that are affecting my hometown’s ecosystem. Unfortunately the department of tourism has not taken any effective measures to counteract the adverse effects of tourism in our town. I would like to warn the local people of the possible dangers and I want to urge them to check that any tours or excursions we offer have minimal effect on the natural surroundings. Besides, we even need to attempt to change the behavior of tourists by sharing our environment-friendly opinions with them. If we follow these simple steps we can be sure that our business is not causing any harm to our town’s ecosystem. I would like to appreciate your concern in this regard. Yours faithfully, Charlie Williams (187 words) Letter Practice You have been working for a company for some time, and other rival companies are willing to employ you with a higher salary for all the practical experience you have gained. Write a letter to your company manager and in your letter • Explain the situation • Say what you would like the manager to do (increase the salary etc) • say what action you would take in case the manager fails to meet your demands 27 You saw a job advertisement on a website. Write a letter and apply for the job; • let them know your qualifications for the job. • also mention the places you have worked for • and try to convince them that you are the one they are looking for. Dear Sir/Madam, I am writing this letter to apply for the position of student assistant that I saw advertised on your website. I am interested in working in the teachers' resource library, or in the accommodation department. I have recently graduated from the WSB Business School in Warsaw and received high grades in both my English and Business Courses. In addition, we had to use all of the Microsoft Office programs in the preparation of our finished assignments, so I am able to do most things with computers. Since I was 15 years old I have helped my father to run his small import export business. I have been involved in helping a variety of clients and also the general administration of the business. In the past 2 years I have worked in the WSB library, helping teachers and students to find and use the resources there. This experience has given me the ability to deal with the needs of all types of people. I look forward to hearing from you. Yours faithfully, Powel Herbert (174 words) Letter Practice You are faced with an increasing workload in your company due to a growth in the number of orders placed daily. Write a letter to the company manager and in your letter • introduce yourself • explain the problem you are facing • and ask if the company could hire a new employee to help you with the job 28 Write a letter to a friend whom you haven’t met for some time. • let your friend know what is going on to you. • also ask your friend to tell you about himself/herself • and ask him the questions you want to know. Dear Leo, It's been a while since we wrote, so I thought I'd drop you a line to bring you up to date with what's been happening here. I suppose the most important thing is that Jane's job is more secure than we thought. At the beginning of the year, when she got the job, we thought it might only be for one semester, but we just found that she has a permanent contract. Obviously this is great, as it means we can relax a little. I still don't have the job I really want, but it will happen soon. You have to stay positive, don't you? So, what about you these days? Are you still stuck in that old job? Since I've been having so much trouble getting a job I understand your reluctance to change. There's nothing worse than filling in endless application forms, with no idea of what it will lead to. Anyway, I've got another form to fill in so I'll love you and leave you. Best wishes, John (173 words) Letter Practice You have been faced with an increasing number of wild animals in your neighborhood. Write a letter to the editor of your local newspaper and in your letter • introduce yourself • say what the problem is • and mention what you would like the city authorities to do 29 There is an institution that is offering a free journalism course and you have applied for it. They want to talk to one of your friends who know you well as a reference. Write a letter to your friend in your letter, • explain the situation • say why you chose him as a reference • ask him if you can give them his/her name as a reference Dear mark, I'm writing this letter because I really need your help. You're the only person who knows me well enough to give me a reference for a course I want to do. I saw an advertisement in a paper recently offering a free journalism course to successful applicants. I sent in an article I wrote for the student newspaper, you know, the one about legalizing drugs? Anyway, they really liked it, but as there are only five places they want a reference as well. I haven’t given them your name yet, as I expect this would be the first reference you've been asked to give. Is it OK if I send them your phone number? I think they want to phone you so they can have a proper conversation with you and really check me out. I know it's been a while but if you could do it, it'd really help me out. I've got a new phone number, 09957 234 563, so you can get me on that, and my address is still the same. Hope to hear from you soon. Regards, Patrick (185 words) Letter Practice As a teacher, you would like to take your students on a field trip to a museum. Write a letter to the museum manager and in your letter • introduce yourself • say what you are planning to do and why • and finally ask for a discount 30 You are about to leave your company. Write a farewell letter to one of your colleagues, in your letter, you should write • let him know that you are leaving • also let him know how much you appreciate the time you have been working together • let him/her how he/she can contact you at your new place Dear John, I wanted to take a moment to let you know that I am leaving my position at Simpson's Corporation. I will be starting a new position at Newville Company next month. I have enjoyed my tenure here and I appreciate having had the opportunity to work with you. Thank you for the support, guidance and encouragement you have provided me during my time at Simpson's Corporation. Even though I will miss my colleagues and the company, I am looking forward to this new challenge and to starting a new phase of my career. I think the position they are offering at this new Company is what I have been looking for since the beginning of my career. Please keep in touch; I can be reached at my personal email address (Sama13@gmail.com) or at my new place, 555-121-2222. I would like to hear from you and once again I would like to thank you. Yours truly, Samantha (158 words) Letter Practice You have recently opened up a shop in your area and as an advertisement campaign you would like to send a letter to all potential customers • introduce your shop • introduce your services • and offer a special discount for the new customers 31 Write a letter to a colleague who is hospitalized at the moment. In your letter you should • ask about his/her health • let him/her know what changes occurred since he/she has been hospitalized • also try to make him/her happy in some ways Dear Jane, I hope you are feeling better. Are you able to sit in the garden and enjoy the sunshine? We all miss you in the office and look forward to your return. There have been a few changes since you went into hospital. Eric Johnson has now retired (lucky man) and Matthew has taken over Eric's job. He is struggling at the moment. As you know he is not as experienced as Mathew was. He hopes you will return soon to rescue him from the muddle. I thought you would like the book I'm sending you with this letter I saw it in the bookshop and thought it would make you laugh. I know you’ve always wanted to live in Greece. Anyway, I hope you enjoy it and find time to read it before you return to work Take it easy and look after yourself I'll write again soon. Best regards, Sheila (153 words) Letter Practice You live on the fourth floor of a five-storey building which is not equipped with an elevator (lift). Write a letter to your neighbors and in your letter • introduce yourself • say what the problem is • ask the neighbors to agree on the installation of an elevator. 32 You recently registered for a course, and you cannot attend the class for some reasons. Write a letter to your course instructor and in your letter • introduce yourself • explain the situation • and say what action you would like to take. Dear professor Moss, I am Sandy Lee, an undergraduate student of the department of Electrical and Computer Engineering. At the beginning of this semester, I registered for one of your courses, African Literature and Culture. It is a two-hour course held on every Thursday afternoon. Yesterday, I received a notice from my department that a major course, Computer Principle, would be changed to Thursday afternoon. This major course conspicuously influences my credits and it is very important to me. Unfortunately, I can not study your course this semester. Because of your reputation and my enthusiasm in literature, I hope I could study this course in the next semester. I also heard that another course of yours, China Literature, is held every Friday afternoon. If the registration of this course has not closed yet, I will be so glad to participate in your class. Sorry to bother you, your help will be greatly appreciated. Sincerely yours, Sandy Lee (157 words) Letter Practice You and classmates have been trying to find a book for a while and the book is out of stock. Write a letter to the publisher. Write a letter and in your letter • say why you need the book • mention what the problem is • and ask the publisher to republish the book or provide you with copies of the book Yüklə 202,67 Kb. Dostları ilə paylaş:
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