Wells Fargo and Medtronic
:
Personal interviews with Ben Soccorsy (January 10, 2012) and Bill George (March 9, 2010).
Anitra Karsten
:
see Ellen J. Langer,
Mindfulness
(Reading, MA: Addison-Wesley, 1989), 136.
give continually without concern for their own well-being
:
Vicki S. Helgeson, “Relation of Agency and Communion to Well-Being:
Evidence and Potential Explanations,”
Psychological Bulletin
116 (1994): 412–428; Heidi L. Fritz and Vicki S. Helgeson,
“Distinctions of Unmitigated Communion from Communion: Self-Neglect and Overinvolvement with Others,”
Journal of
Personality and Social Psychology
75 (1998): 121–140; and Vicki S. Helgeson and Heidi L. Fritz, “Unmitigated Agency and
Unmitigated Communion: Distinctions from Agency and Communion,”
Journal of Research in Personality
33 (1999): 131–158.
random acts of kindness
:
Sonja Lyubomirsky, Kennon Sheldon, and David Schkade, “Pursuing Happiness: The Architecture of
Sustainable Change,”
Review of General Psychology
9 (2005): 111–131.
overloaded and stressed
:
Mark C. Bolino and William H. Turnley, “The Personal Costs of Citizenship Behavior: The Relationship
between Individual Initiative and Role Overload, Job Stress, and Work-Family Conflict,”
Journal of Applied Psychology
90
(2005): 740–748.
equilibrium
:
Madoka Kumashiro, Caryl E. Rusbult, and Eli J. Finkel, “Navigating Personal and Relational Concerns: The Quest for
Equilibrium,”
Journal of Personality and Social Psychology
95 (2008): 94–110.
visible in our writing
:
James Pennebaker,
The Secret Life of Pronouns: What Our Words Say About Us
(New York: Bloomsbury
Press, 2011), 13.
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