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- 99.2 Press Release: NICE Launches the Industry’s First Mobile Workforce Optimization Suite, Dated October 11, 2012
- NICE Launches the Industry’s First Mobile Workforce Optimization Suite
- NICE Leads Interactive Session on Cross-Channel Management in the Contact Center at Customer Contact 2012, West
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SECURITIES AND EXCHANGE COMMISSION WASHINGTON, D.C. 20549 FORM 6-K REPORT OF FOREIGN PRIVATE ISSUER PURSUANT TO RULE 13A-16 OR 15D-16 OF THE SECURITIES EXCHANGE ACT OF 1934 For the month of November 2012 (Report No. 1)
22 Zarchin Street, P.O. Box 4122, Ra'anana, Israel
Indicate by check mark whether the registrant files or will file annual reports under cover of Form 20-F or Form 40-F.
Form 20-F Form 40-F Indicate by check mark if the registrant is submitting the Form 6-K in paper as permitted by Regulation S-T Rule 101(b)(1): ____
Indicate by check mark if the registrant is submitting the Form 6-K in paper as permitted by Regulation S-T Rule 101(b)(7): ____ CONTENTS This Report on Form 6-K of NICE consists of the following documents, which are attached hereto and incorporated by reference herein: 99.1 Press Release: NICE Actimize Gathers Financial Services Leadership to Share Insights on Financial Crime, Risk and Compliance Strategies at 8th Annual Global Client Forum, Dated October 10, 2012
By Providing a 360-Degree View of Enterprise Risk, Dated October 17, 2012 99.4 Press Release: NICE Leads Interactive Session on Cross-Channel Management in the Contact Center at Customer Contact 2012 West, Dated October 18, 201299.5 Press Release: NICE to Expand Enterprises’ Capability to Take Advantage of Big Data Created by Customer Interactions, Dated October 18, 2012 99.6 Press Release: NICE to Present Latest Trends in Real-Time Customer Interaction Management for Optimal Business Outcome at an Executive Power Lunch Series, Dated October 24, 2012 SIGNATURES Pursuant to the requirements of the Securities Exchange Act of 1934, the Registrant has duly caused this Report to be signed on its behalf by the undersigned, thereunto duly authorized. NICE-SYSTEMS LTD. By: /s/ Yechiam Cohen Name: Yechiam Cohen Title: General Counsel
Dated: November 7, 2012 EXHIBIT INDEX This Report on Form 6-K of NICE consists of the following documents, which are attached hereto and incorporated by reference herein: 99.1 Press Release: NICE Actimize Gathers Financial Services Leadership to Share Insights on Financial Crime, Risk and Compliance Strategies at 8th Annual Global Client Forum, Dated October 10, 2012
99.2 Press Release: NICE Launches the Industry’s First Mobile Workforce Optimization Suite, Dated October 11, 201299.3 Press Release: NICE Actimize Solutions Implemented by MetaBank to Support Financial Crime Risk Strategy By Providing a 360-Degree View of Enterprise Risk, Dated October 17, 2012 99.4 Press Release: NICE Leads Interactive Session on Cross-Channel Management in the Contact Center at Customer Contact 2012 West, Dated October 18, 201299.5 Press Release: NICE to Expand Enterprises’ Capability to Take Advantage of Big Data Created by Customer Interactions, Dated October 18, 2012 99.6 Press Release: NICE to Present Latest Trends in Real-Time Customer Interaction Management for Optimal Business Outcome at an Executive Power Lunch Series, Dated October 24, 2012 Press Contacts: Cindy Morgan-Olson +1-212-851-8842 NICE Actimize cindy.morgan-olson@actimize.com Investors: Marty Cohen +1 212 574 3635 (ET) Anat Earon-Heilborn +972 9 775 3798 (CET) NICE Systems Ltd. ir@nice.com NICE Actimize Gathers Financial Services Leadership to Share Insights on Financial Crime, Risk and Compliance Strategies at 8th Annual Global Client Forum More than 300 global professionals are expected to join this invitation-only event to collaborate and discuss next-generation solutions addressing future market needs New York – October 10, 2012 – NICE Actimize, a NICE Systems (NASDAQ:NICE) business and the largest and broadest provider of a single financial crime, risk and compliance software platform for the financial services industry, announces its 8th Annual Global Client Forum, an exclusive flagship gathering of executive leadership from the world’s most prominent financial institutions. Taking place in New York City from October 23-24, the Global Client Forum is an invitation-only event for NICE Actimize clients designed to foster collaboration among the world’s leading financial institutions. Themed “Engage”, to reflect the partnership and interaction between NICE Actimize and its client community, this year’s event is expected to be attended by more than 300 mid to senior-level global professionals bound by a common interest in understanding and sharing the strategies being used to address increasing financial crime and regulatory compliance challenges. Featuring dozens of executive level presentations, panels and client case studies, NICE Actimize subject matter experts will join industry analysts and representatives from leading financial institutions to discuss best practices relating to a number of topics – including cybercrime and payments fraud, money laundering matters such as FATCA and currency transaction monitoring, as well as European Securities and Markets Authority (ESMA) guidelines, market abuse, Dodd-Frank and other regulatory challenges. NICE Actimize will unveil a range of product innovations, across all three of its major business lines, including anti-money laundering, fraud and trading compliance, designed to improve enterprise wide efficiency and reduce operational costs at financial institutions. “Our mission is to provide NICE Actimize clients with an opportunity to network, learn and share their knowledge and expertise with colleagues from around the world,” notes Amir Orad, president and CEO, NICE Actimize. “In our closed-door sessions, our clients are able to engage in a no-holds-barred dialogue on the common issues causing their institutions the most pain and to explore solutions for these problems in a safe and collaborative environment with their peers. Now in its eighth year, we are pleased to continue to host the top financial firms in the world in this thought-provoking forum.” Industry speakers Keynote speaker Marc Goodman, a global thinker, writer and consultant whose focus is the disruptive impact of advancing technologies on security, business and international affairs, will kick off the event on the morning of October 23. For more than twenty years, he has built expertise in next generation security threats such as cybercrime, cyber-terrorism and information warfare working with organizations such as Interpol, the United Nations, NATO, the Los Angeles Police Department and the U.S. Government. Having operated in nearly 70 countries, he advises global policy makers on transnational cyber-risk and intelligence. Leading industry analysts will present special breakout sessions addressing regulatory trends and industry-specific enterprise technology issues. Among those analysts on the agenda are Miranda Mizen, principal and director of equities research, TABB Group. With extensive global markets experience, her background is rooted in equity trading, product management and strategy and market surveillance, drawing on her tenure as senior vice president, transaction services at the American Stock Exchange. With over 30 years of experience in enterprise fraud and payments issues, Shirley Inscoe, Senior Analyst, Aite Group, covering fraud, data security, anti-money laundering, and compliance, will also present. “The industry is facing an extremely challenging regulatory environment, and is seeing an increase in a range of financial crimes, including cybercrime and anti-money laundering,” notes Shirley Inscoe, Aite Group. “Events like the NICE Actimize Client Forum that are business-focused and which address finding solutions focused on a collaborative approach by like-minded institutions provide tremendous value to an industry facing change and volatility.” Event participation is strictly limited to NICE Actimize clients only, and advance registration is required. Those clients interested in further information regarding the event’s agenda, may contact Actimize.info@actimize.com. Media should contact cindy.morgan-olson@actimize.com for further information regarding off-site interviews. About NICE Actimize NICE Actimize is the largest and broadest provider of financial crime, risk and compliance solutions for regional and global financial institutions, as well as government regulators. Consistently ranked as number one in the space, NICE Actimize experts apply innovative technology to protect institutions and safeguard consumers and investors assets by identifying financial crime, preventing fraud and providing regulatory compliance. The company provides real-time, cross-channel fraud prevention, anti-money laundering detection, and trading surveillance solutions that address such concerns as payment fraud, cyber crime, sanctions monitoring, market abuse, customer due diligence and insider trading. Find us at www.nice.com/actimize, @NICE_Actimize or NASDAQ:NICE. About NICE Systems NICE (NASDAQ: NICE) is the worldwide leader of software solutions that deliver strategic insights by capturing and analyzing mass quantities of structured and unstructured data in real time from multiple sources, including phone calls, mobile apps, emails, chat, social media, and video. NICE’s solutions enable organizations to take the Next-Best-Action to improve customer experience and business results, ensure compliance, fight financial crime, and safeguard people and assets. NICE solutions are used by over 25,000 organizations in more than 150 countries, including over 80 of the Fortune 100 companies.
RA’ANANA, ISRAEL, October 11, 2012, NICE Systems (NASDAQ: NICE) today announced the industry’s first mobile workforce optimization suite, which enables customer service managers and employees access to operational and personal data at any time, from anywhere, using their mobile phone or tablet. This set of applications falls in line with NICE’s vision for the engaged enterprise, helping to facilitate an atmosphere and business operation where employees interact in a more social and engaging manner for enhanced customer service and a better work environment. The comprehensive mobile WFO suite enables managers to oversee and maintain control of operational metrics and activities in real time, regardless of their physical location. Using their mobile device, they can accomplish multiple tasks, including monitoring employee performance across KPIs (key performance indicators) and providing coaching where necessary to drive improvements. They can also perform scheduling changes, respond to time-off requests and approve or contest commissions and rewards. These mobile capabilities allow faster responses to employee, customer, and market demands, saving valuable management time and increasing employee satisfaction. The NICE mobile WFO suite also gives employees control over their scheduling requests and access to their development plans, performance statistics and variable pay. This improves employee satisfaction and productivity by empowering them to take more ownership of their performance overall. The latest innovation in NICE’s mobile WFO capabilities is NICE Manager On-the-Go. With this tablet application, contact center managers can involve themselves in all ongoing interactions in real time, including monitoring service calls, viewing the status of their agents, understanding what is being discussed, observing customer sentiment, and identifying interactions that warrant their intervention. Managers can also intervene through conferencing or chat in order to help employees satisfy customers and shape interactions as they happen. All of this can be done while away from their workstation, allowing managers to be mobile within the contact center and to engage with agents as needed in order to resolve issues.  
For example, an inexperienced agent is in the midst of a billing dispute with a VIP customer. As soon as the customer raises his voice, the system sends an alert to the front line manager, who’s away from her desk. Taking all of the parameters into consideration, the manager then decides to listen in on the conversation, guides the agents via chat, and can even conference into the call if needed. “It’s critical to enable customer service managers and employees the flexibility to use our solutions regardless of their location,” said Yochai Rozenblat, President of the NICE Enterprise Group. “For the first time, managers can basically hold contact center operations in their hands and can take the immediate steps necessary to shape their operations in real time to assure customer satisfaction. In today’s empowered work environment, all enterprise applications should provide these capabilities.” To read more about NICE’s vision for the engaged enterprise and the significance of mobile devices, go to: http://www.nice.com/sites/default/files/the_engaged_enterprise_-_empowering_employees_through_mobile_devices.pdf About NICE Systems NICE (NASDAQ: NICE) is the worldwide leader of software solutions that deliver strategic insights by capturing and analyzing mass quantities of structured and unstructured data in real time from multiple sources, including phone calls, mobile apps, emails, chat, social media, and video. NICE’s solutions enable organizations to take the Next-Best-Action to improve customer experience and business results, ensure compliance, fight financial crime, and safeguard people and assets. NICE solutions are used by over 25,000 organizations in more than 150 countries, including over 80 of the Fortune 100 companies. www.nice.com. Corporate Media Contact Erik Snider, +1 877 245 7448, erik.snider@nice.com Investors Marty Cohen, +1 212 574 3635, ir@nice.com, ET Anat Earon-Heilborn + 972 9 775 3798, ir@nice.com, CET
Cindy Morgan-Olson +1-212-851-8842 NICE Actimize cindy.morgan-olson@actimize.com Investors: Marty Cohen +1 212 574 3635 (ET) Anat Earon-Heilborn +972 9 775 3798 (CET) NICE Systems Ltd. ir@nice.com NICE Actimize Solutions Implemented by MetaBank to Support Financial Crime Risk Strategy By Providing a 360-Degree View of Enterprise Risk MetaBank has adopted Actimize’s anti-money laundering (AML) solutions to ensure compliance, detect suspicious activity, and reduce operational costs New York – October 17, 2012 – NICE Actimize, a NICE Systems (NASDAQ:NICE) business and the largest and broadest provider of a single financial crime, risk and compliance software platform for the financial services industry, is implementing its solutions at Iowa-based MetaBank (NASDAQ: CASH) to support the company’s financial crime risk strategy for MetaBank and Meta Payment Systems, its electronic payments division. MetaBank will utilize the Actimize Enterprise Risk Case Manager platform to provide a 360-degree view of enterprise risk across its business lines, to ensure compliance with the Bank Secrecy and US Patriot Acts requirements and to reduce its operational expenses. Actimize’s Suspicious Activity Monitoring and Customer Due Diligence (CDD) Anti-Money Laundering solutions will support Metabank’s efforts to protect consumers and set the stage for tighter pre-paid industry crime prevention standards. According to Debra Geister, Senior Vice President, AML/Bank Secrecy Act (BSA) at MetaBank, the institution will leverage the Actimize single platform approach and will add additional Actimize fraud solutions later this year to complete the organization’s enterprise view of financial crime risk. The NICE Actimize solutions provide MetaBank with flexibility and the ability to detect suspicious patterns of activity across organizational silos as well as reduce operational expenses and risk by scaling to support the increasing demands inherent when processing millions of transactions per day. “As a large, diverse organization, we realized the importance of implementing a comprehensive risk platform to support MetaBank’s future growth and evolving requirements.” said Geister. “The company’s investment to manage financial crime risk is setting the stage to better protect consumers, to detect suspicious activity and to proactively identify fraudulent usage trends in the prepaid industry.” “Creating a 360-degree view of the organization and of the customer, along with establishing consistency in monitoring suspicious activities, provide powerful benefits to a bank,” said Amir Orad, President and CEO of NICE Actimize. “In addition, regulators are reviewing consistency in compliance implementation at banks. Our experience helping financial institutions develop and execute comprehensive and unique financial crime strategies allows us to assist MetaBank in addressing these challenges, while simultaneously providing a solid foundation that supports their future challenges and operational requirements." NICE Actimize financial crime solutions provide a common technology and business framework for full-lifecycle prevention and detection, investigation, reporting, and remediation of financial crime. With its customer-centric, enterprise-wide financial crime prevention capabilities, NICE Actimize enables financial institutions to address money laundering risks, as well as new and emerging fraud threats, to streamline processes, and to better serve customers. Each of the NICE Actimize solutions used at MetaBank can be easily integrated into a larger enterprise financial crime framework. NICE Actimize solutions share a common technology platform, which offers IT cost benefits, operational efficiencies, and performance benefits when compared to integrating disparate systems. About NICE Actimize NICE Actimize is the largest and broadest provider of financial crime, risk and compliance solutions for regional and global financial institutions, as well as government regulators. Consistently ranked as number one in the space, NICE Actimize experts apply innovative technology to protect institutions and safeguard consumers and investors assets by identifying financial crime, preventing fraud and providing regulatory compliance. The company provides real-time, cross-channel fraud prevention, anti-money laundering detection, and trading surveillance solutions that address such concerns as payment fraud, cyber crime, sanctions monitoring, market abuse, customer due diligence and insider trading. Find us at www.nice.com/actimize, @NICE_Actimize or NASDAQ:NICE. About NICE Systems NICE (NASDAQ: NICE) is the worldwide leader of software solutions that deliver strategic insights by capturing and analyzing mass quantities of structured and unstructured data in real time from multiple sources, including phone calls, mobile apps, emails, chat, social media, and video. NICE’s solutions enable organizations to take the Next-Best-Action to improve customer experience and business results, ensure compliance, fight financial crime, and safeguard people and assets. NICE solutions are used by over 25,000 organizations in more than 150 countries, including over 80 of the Fortune 100 companies.
Meta Financial Group, Inc. (NASDAQ: CASH) is the holding company for its wholly-owned subsidiary MetaBankTM. MetaBank is a federally-chartered savings bank with four market areas: Northwest Iowa Market, Brookings Market, Central Iowa Market, Sioux Empire Market; and the Meta Payment Systems prepaid card division. Twelve retail banking offices and one administrative office support customers throughout northwest and central Iowa, and in Brookings and Sioux Falls, South Dakota. ###
NICE will share best practices for improving the customer experience, maximizing real-time agent guidance, and understanding consumer preferences at the Frost & Sullivan Executive MindXchangeRA’ANANA, ISRAEL, October 18, 2012, NICE Systems (NASDAQ: NICE) today announced that it will share insights into how to maximize the business value of customer self-service using various communication channels, such as web, email and voice, at the 8th Annual Customer Contact 2012, West: A Frost & Sullivan Executive MindXchange. During the event, which will take place on October 21-24, 2012, at the JW Marriott Starr Pass Resort & Spa in Tucson, Arizona, NICE will facilitate an interactive session titled, “Survey Says! Your Customers Have Spoken…Here’s What They Said,” and will also host a solutions showcase. The discussion will leverage the recent NICE Customer Preferences Survey (http://www.nice.com/survey), and participants in the session will be invited to brainstorm and discover ways to provide information in context to agents during an interaction. They will also learn how other organizations have resolved issues through self-service to provide a better customer experience, and, in some cases, when using a subsequent channel. In addition, the group will explore ways to address first contact resolution across the different channels and impact engaged customers at the Decisive Moment™. Matthew Storm, Director of Innovation and Solutions at NICE, will lead the interactive session, which takes place on October 22 at 1:50 p.m. “Meeting the expectations of connected customers who use many channels of communication to interact with companies is a growing challenge for most companies in today’s market,” said Storm. “Effectively coaching agents and improving self-service channels can significantly enhance the customer experience and help organizations better serve their customers at the Decisive Moment of the interaction.” Representatives from NICE, which is a founding member of the Customer Contact MindXchange, will also be available for one-on-one consultations at its booth. For more information or to register, please visit http://www.frost.com/ccw About NICE Systems NICE (NASDAQ: NICE) is the worldwide leader of software solutions that deliver strategic insights by capturing and analyzing mass quantities of structured and unstructured data in real time from multiple sources, including phone calls, mobile apps, emails, chat, social media, and video. NICE’s solutions enable organizations to take the Next-Best-Action to improve customer experience and business results, ensure compliance, fight financial crime, and safeguard people and assets. NICE solutions are used by over 25,000 organizations in more than 150 countries, including over 80 of the Fortune 100 companies. www.nice.com. Corporate Media Contact Erik Snider, +1 877 245 7448, erik.snider@nice.com Investors Marty Cohen, +1 212 574 3635, ir@nice.com, ET Anat Earon-Heilborn + 972 9 775 3798, ir@nice.com, CET Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Systems. All other marks are trademarks of their respective owners. For a full list of NICE Systems' marks, please see: http://www.nice.com/nice-trademarks. Forward-Looking Statements This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Messer Storm, are based on the current expectations of the management of NICE-Systems Ltd. (the Company) only, and are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of the global economic environment on the Company’s customer base (particularly financial services firms) and the resulting uncertainties; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; pressure on pricing resulting from competition; and inability to maintain certain marketing and distribution arrangements. For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the Securities and Exchange Commission, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law. NICE to Expand Enterprises’ Capability to Take Advantage of Big Data Created by Customer Interactions NICE integrates its solutions for multi-channel customer interaction management with IBM big data analytics software to help enterprises improve customer experience and operational efficiency Ra’anana, Israel, October 18, 2012, NICE Systems (NASDAQ: NICE) announced today its integrated big data solution that will enable organizations to improve the customer experience by enhancing their analytics-based customer service applications. This solution helps companies leverage, in real time, big data gathered from customer interactions that take place across multiple communication channels, such as voice, e-mail, chat and web, to maximize the business value of each interaction. Data volumes are growing exponentially amid an unprecedented change in computing driven by cloud, social and mobile technologies. The integrated solution addresses this, providing organizations with a comprehensive view of the entire customer experience as well as the ability to impact the interaction in real time. NICE’s solution incorporates IBM’s big data analytics software, including InfoSphere BigInsights, which supports the collection, integration, and transformation of large volumes of data, with data structures ranging from simple to highly complex. InfoSphere BigInsights uses Hadoop technology, which stores the data on a distributed file system (HDFS), utilizing commodity servers that provide linearly scalable and reliable storage at a lower cost. Leveraging the latest big data software from IBM allows NICE’s customers to conduct complex and varied analysis on much larger datasets than previously possible, while simultaneously reining in IT spend. On top of the data, Hadoop technology enables enterprises to identify and pull out relevant information from large data sets, providing the processing scalability that is needed for big data analysis and addressing the most challenging data volumes. “Businesses in all industries are looking for new ways to get started with big data,” said Robert Thomas, IBM vice president of big data alliances. “The combination of NICE and IBM software provides clients with a comprehensive view of customer data and interactions, which is essential to achieving key business objectives, such as enhancing customer experience and improving operational efficiency.” “Big data is often seen as a challenge, instead of an opportunity,” said Yochai Rozenblat, President of the Enterprise Group at NICE. “We seek to empower businesses to use technology to address the vast amounts of data they collect to better understand the customer, their operations, and identify market trends – ultimately turning that wealth of information into an important asset.” NICE’s Customer Interaction Management Offering enables organizations to impact the full lifecycle of every customer interaction by being well-prepared for each interaction, shaping the interaction in real time as it happens, and driving improvement across the enterprise for the next interaction. Driven by real-time, cross-channel analytics and Voice of the Customer insights, it offers targeted solutions for enhancing the customer experience, streamlining operational efficiency across the enterprise, improving employee performance, increasing service-to-sales revenue, and complying with policies and regulations. NICE Customer Interaction Management solutions, including on-premise and SaaS, are implemented by contact centers of all sizes, branches, retail stores, trading floors, and back office operations. About NICE Systems NICE (NASDAQ: NICE) is the worldwide leader of software solutions that deliver strategic insights by capturing and analyzing mass quantities of structured and unstructured Data in real time from multiple sources, including phone calls, mobile apps, emails, chat, social media, and video. NICE’s solutions enable organizations to take the Next-Best-Action to improve customer experience and business results, ensure compliance, fight financial crime, and safeguard people and assets. NICE solutions are used by over 25,000 organizations in more than 150 countries, including over 80 of the Fortune 100 companies. www.nice.com. Corporate Media Contact Erik Snider, +1 877 245 7448, erik.snider@nice.com Investors Marty Cohen, +1 212 574 3635, ir@nice.com, ET Anat Earon-Heilborn + 972 9 7753798, ir@nice.com, CET Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Systems. All other marks are trademarks of their respective owners. For a full list of NICE Systems' marks, please see: http://www.nice.com/nice-trademarks. Forward-Looking Statements This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Messer Rozenblat, are based on the current expectations of the management of NICE-Systems Ltd. (the Company) only, and are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of the global economic environment on the Company’s customer base (particularly financial services firms) and the resulting uncertainties; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; pressure on pricing resulting from competition; and inability to maintain certain marketing and distribution arrangements. For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the Securities and Exchange Commission, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law. NICE to Present Latest Trends in Real-Time Customer Interaction Management for Optimal Business Outcome at an Executive Power Lunch SeriesFeatured presentation by Brian Vellmure, Principal and Founder of Initium LLC / Innovantage, will provide guidance on shaping interactions with the connected customer in the era of social media RA’ANANA, ISRAEL, October 24, 2012, NICE Systems (NASDAQ: NICE) today announced that it will offer insights into maximizing the value of customer interactions for optimal impact on business goals at its Executive Power Lunch series. Taking place across three U.S. cities, these events offer best-practice discussions on how to Own the Decisive Moment™ as well as opportunities for peer-to-peer networking and conversations with industry thought leaders. The featured presentation, to be delivered by Brian Vellmure, Principal and Founder of Initium LLC / Innovantage, will examine the characteristics of the connected customer in a session titled Generation C and How you Can Tap into its Connected Power. Vellmure is a business leader and consultant who advises senior management teams on how to accelerate growth by creating high performance alignment between organizational strategy, customer experience, and emerging technology. “Consumers are engaging with businesses via a growing number of interaction channels and various touch points. They have greater knowledge, influence, and expectations than ever before, and demand ‘now’ service,” says Vellmure. “In order to deliver on customer expectations and also meet their own business goals, organizations must recognize that each and every interaction – whether on the phone, at the branch, or via the web, presents an opportunity to listen and respond in a way that maximizes value exchange.” Presenting alongside Vellmure, several NICE experts will discuss the cycle of impacting every customer interaction. Wendy Kinney, VP Workforce Optimization Solutions, will lead a session on how to PREPARE for the Decisive Moment™; Mike Levitz, Practice Leads, Insight Solutions, will discuss how to SHAPE interactions as they happen; and, Roger Hughes, VP Customer Experience Solutions, will share insight on how to IMPROVE on future customer interactions by leveraging the voice of the customer. To download the detailed agenda, please click here. To register, please click here. NICE Executive Power Lunches will be held at the following locations:
Date: October 30, 2012 Location: Ritz-Carlton Grande Lakes
Date: November 7, 2012 Location: The Four Seasons Hotel
Date: November 8, 2012 Location: The Grand America Hotel About NICE Systems NICE (NASDAQ: NICE) is the worldwide leader of software solutions that deliver strategic insights by capturing and analyzing mass quantities of structured and unstructured data in real time from multiple sources, including phone calls, mobile apps, emails, chat, social media, and video. NICE’s solutions enable organizations to take the Next-Best-Action to improve customer experience and business results, ensure compliance, fight financial crime, and safeguard people and assets. NICE solutions are used by over 25,000 organizations in more than 150 countries, including over 80 of the Fortune 100 companies. www.nice.com. Corporate Media Contact Erik Snider, +1 877 245 7448, erik.snider@nice.com Investors Marty Cohen, +1 212 574 3635, ir@nice.com, ET Anat Earon-Heilborn + 972 9 775 3798, ir@nice.com, CET Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Systems. All other marks are trademarks of their respective owners. For a full list of NICE Systems' marks, please see: http://www.nice.com/nice-trademarks. Forward-Looking Statements This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements are based on the current expectations of the management of NICE-Systems Ltd. (the Company) only, and are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of the global economic environment on the Company’s customer base (particularly financial services firms) and the resulting uncertainties; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; pressure on pricing resulting from competition; and inability to maintain certain marketing and distribution arrangements. For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the Securities and Exchange Commission, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law. Yüklə 275 Kb. Dostları ilə paylaş:
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