Tasdiqlayman” O’quyishlaribo’yichaprorektor S. U. Mehmonov 2022 yil

Receiving visitors
Receiving visitors and guests is a secretary's daily routine in the office. As a secretary, you represent your company, and you should try to make a good impression on visitors when you greet them. A secretary should always greet a visitor and be friendly and helpful. A secretary should have a thorough knowledge of the structure of the organization and its staff. When talking with the visitor, a secretary should pay attention and listen to the visitor carefully. Most importantly, a secretary should find out if the visitor has an appointment or not. If the visitor has an appointment, the secretary needs to check the appointment book first. If the visitor does not have an appointment find out the reason for his visit and the person he wants to see. Then find out if the person the visitor wishes to see is in and whether he will receive the visitor without an appointment. If the person cannot see the visitor without an appointment, suggest another person instead, or make a further appointment. If the visitor is an important customer, the boss will come down to the reception to greet the visitor. Sometimes the secretary escorts the visitor to the boss office. Using the visitor's name when he arrives is a friendly gesture and gives the visitor a good impression of the company or organization. When the secretary and the visitor arrive at the boss's office, the secretary announces the visitor's name, title and position, and introduces the boss to him if this is their first meeting. If the visitor wishes to leave a message, write it down immediately and make sure it reaches the right person. If the visitor must wait for the boss, see that he has a comfortable chair and look through reading materials. A secretary should not force conversation upon the visitor unless he seems willing to talk he is waiting.
When a visitor cannot be satisfied, the secretary should make some suggestions for an alternative meeting. If a meeting is impossible, the secretary should express regret and explain what has happened, with care and tact, so that the visitor won't get hurt.

Mehmonlar va mehmonlarni qabul qilish kotibning ofisdagi kundalik ishidir. Kotib sifatida siz o'z kompaniyangizni vakillik qilasiz va tashrif buyuruvchilarni kutib olganingizda ularda yaxshi taassurot qoldirishga harakat qilishingiz kerak. Kotib har doim mehmonni kutib olishi va do'stona va foydali bo'lishi kerak. Kotib tashkilot tuzilmasi va uning xodimlari haqida to'liq ma'lumotga ega bo'lishi kerak. Mehmon bilan suhbatlashayotganda, kotiba tashrif buyuruvchini diqqat bilan tinglashi kerak. Eng muhimi, kotib tashrif buyuruvchining uchrashuvi bor yoki yo'qligini aniqlashi kerak. Agar tashrif buyuruvchining uchrashuvi bo'lsa, kotib birinchi navbatda uchrashuvlar kitobini tekshirishi kerak. Agar tashrif buyuruvchining uchrashuvi bo'lmasa, uning tashrifi sababini va u ko'rmoqchi bo'lgan odamni bilib oling. Keyin tashrif buyuruvchi xohlagan odam bor yoki yo'qligini bilib oling va u tashrif buyuruvchini uchrashuvsiz ko'rishi mumkinmi. Agar shaxs tashrif buyuruvchini uchrashuvsiz ko'ra olmasa, uning o'rniga boshqa odamni taklif qiling yoki boshqa uchrashuv tayinlang. Agar tashrif buyuruvchi muhim mijoz bo'lsa, xo'jayin tashrif buyuruvchini kutib olish uchun ziyofatga tushadi. Ba'zan kotib tashrif buyurgan odamni boshliqning ofisiga kuzatib qo'yadi. Mehmon kelganida uning ismini ishlatish do'stona ishora bo'lib, tashrif buyuruvchiga kompaniya yoki tashkilot haqida yaxshi taassurot qoldiradi. Kotib va ​​mehmon boshliqning kabinetiga kelganlarida, kotib tashrifchining ismini, unvoni va lavozimini e'lon qiladi va agar bu ularning birinchi uchrashuvi bo'lsa, unga boshliqni tanishtiradi. Agar tashrif buyuruvchi xabar qoldirmoqchi bo'lsa, uni darhol yozib oling va u kerakli odamga etib borishiga ishonch hosil qiling. Agar mehmon xo'jayinni kutishi kerak bo'lsa, uning qulay stuli borligini va o'qish materiallarini ko'rib chiqing. Kotib, agar u kutayotgan suhbatlashishga tayyor bo'lsa, mehmon bilan suhbatni majburlamasligi kerak.

Agar mehmon qoniqmasa, kotib muqobil uchrashuv uchun ba'zi takliflar berishi kerak. Agar uchrashuv imkonsiz bo'lsa, kotib afsusdaligini izhor qilishi va tashrif buyuruvchiga zarar yetkazmasligi uchun ehtiyotkorlik va xushmuomalalik bilan sodir bo'lgan voqeani tushuntirishi kerak.