Infrastructure Services for Citizens
organisational and international issues
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| organisational and international issues
Federal Chancellery Platform ‘Digital Austria’ Ballhausplatz 2, 1014 Vienna Tel.: (+43 1) 53115 / 202554 Fax: (+43 1) 53109 / 202554 E-mail:
peter.kustor@bka.gv.at
eGovernment in Austria
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Main eGovernment infrastructure components Portals HELP.gv.at 'HELP' is an Internet platform linking to a large number of public authorities. It provides information on all interactions with Austrian authorities required in the most frequent life situations such as pregnancy, childbirth, marriage or housing, and permits the electronic processing of some of these procedures. The portal constitutes an interface between authorities and citizens, with special emphasis on transparency, user-friendliness and clarity of information. HELP can be accessed 24/7 in order to obtain useful information on dealings with different authorities in approximately 200 life situations. It makes possible the processing of a large number of administrative procedures electronically via ‘ Online- Amtswege
’. In January 2014, the portal recorded over 1.3 million visits. In addition, HELP offers foreign nationals and orientation guide in English. Structured in accordance with individual life situations (e.g. work, car, retirement pension), it provides information and support to foreigners who come to Austria in order to live and work. HELP aims to guide foreign users step by step through the required administrative procedures. The portal has received a number of accolades, including the 2007 Austrian Public Service Award, given by the Vienna Chamber of Commerce and Businessworld, and the eEurope eGovernment Award in 2003. Business Service Portal (USP) Since
1 January
2010, the
Business Service
Portal ‘ USP.gv.at ’ (
), an initiative of the Federal Government, has been offering useful information on a wide range of topics that are of business interest. The portal aims to serve as a single entry point for businesses to the administration. By offering information (administrative activities, starting a business, tax and legal requirements) and transaction services, it intends to help businesses to fulfil their information obligations and to reduce their administrative burden. Information and advice is provided on administrative activities, including starting a business, tax and legal requirements. The information provided is based on the business content originally offered under ‘HELP.gv.at’, which has since been absorbed by the USP. Legal Information System of the Republic of Austria (RIS) The Legal Information System of the Republic of Austria (RIS) is an electronic database operated by the Austrian Federal Chancellery which serves the Yüklə 1,89 Mb. Dostları ilə paylaş:
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