Maestro User Manual

Chapter 18: Help

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This can happen if the PDF reader is not used as a plugin in recent browsers. In some

older browsers relative links are not preserved when a PDF file is opened with a plugin.

One solution is to upgrade your browser. Another solution is to open this file directly in

your PDF reader. You can open this document directly in your PDF reader from the Mae-

stro 

Help

 menu, by choosing 

Documentation Index

. 

3. There are issues with the PDF reader (as described above). 

18.5 Tutorials

Tutorial material is provided with most of the products, either in the User Manual or in a sepa-

rate Quick Start Guide. The tutorials come with input structures, which are kept in zip files in

$SCHRODINGER/tutorials

. You can copy the input structures and open the tutorial docu-

mentation from the 

Tutorials

 panel, which you open by choosing 

Help

 

→ 

Tutorials

.

Figure 18.2. The Tutorials panel.

To enable you to choose a particular kind of exercise or tutorial set, the tutorials are put into

one or more classes, and these classes are grouped under broader categories. You can choose

the category from the 

Show tutorials by

 option menu (e.g. 

Modeling method

), and the option

menu below it is populated with the classes that belong to this category. When you make a

choice from these option menus, a list of tutorials in the chosen class is displayed in the table,

each with a title and a description. 

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For example, if you choose to show tutorials by 

Task

, the option menu below 

Show tutorials by

is labeled 

Task

, and you can choose from various tasks. If you choose 

Data fitting

 from this

option menu, for example, a list of tutorials that involve data fitting is displayed in the table,

sorted alphabetically by the tutorial title (given in the 

Tutorial

 column). 

The tutorials listed can include entire Quick Start Guides or tutorial chapters in User Manuals,

or individual exercises within one of these tutorials. You can then choose the tutorial that you

are interested in from the table.

Once you have chosen the tutorial, you can copy the input files to your working directory. You

can specify the working directory in the 

Copy to

 text box, or click 

Browse

 to navigate to the

desired directory. After specifying the directory, click 

Copy

 to copy the tutorial input files to

this directory, which is created if it does not exist.

To view the instructions for the tutorial, click 

View

. If you have Adobe Reader installed, the

PDF document opens at the tutorial exercise that you have chosen (which for entire manuals is

the beginning of the tutorial exercises). Otherwise, the PDF document opens at the beginning,

and you can use the bookmarks or the Contents to find the tutorial exercise. The title listed in

the 

Tutorial

 column is usually the title of the section in the document that contains the instruc-

tions. 

18.6 The Schrödinger Web Site

The Schrödinger web site, 

http://www.schrodinger.com

, contains information about all our

products. In the 

Support Center

, you can find the manuals in PDF format and known issues

pages for each product. The manuals on the web site are the most up-to-date. The web site also

contains information about product releases and software updates. Consult the web site for the

most recent information on a product.

The web site has a knowledge base at 

http://www.schrodinger.com/kb

 that covers many

common questions and issues, including problems and workarounds, restrictions and limita-

tions, fixes to software issues, instructions for particular tasks, and information on specific

features of the software. You can search the knowledge base from this page, or you can use

your favorite search engine, and include Schrodinger in the search terms. 

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18.7 Technical Support

If you have questions that are not answered from any of the above sources, contact Schrödinger

using the information below. 

Web:

http://www.schrodinger.com/supportcenter

 

E-mail:

[e-mail]

Mail:

Schrödinger, 101 SW Main Street, Suite 1300, Portland, OR 97204

Phone:

[phone] (USA, 8am – 8pm Eastern Time)

[phone] (Europe, 9am – 5pm Central European Time)

Fax:

[phone] (USA, Portland office)

FTP:

ftp://ftp.schrodinger.com

Generally, using the web form is best because you can add machine output and upload files, if

necessary. You will need to include the following information: 

• All relevant user input and machine output

• Maestro purchaser (company, research institution, or individual)

• Primary Maestro user

• Installation, licensing, and machine information as described below.

The instructions below describe how to gather the required machine, licensing, and installation

information, and any other job-related or failure-related information, to send to technical

support. Where the instructions depend on the profile used for Maestro, the profile is indicated. 

For general enquiries or problems:

1. Open the 

Diagnostics

 panel.

• Maestro: 

Help

 

→ 

Diagnostics

 

• Windows: 

Start

 

→ 

All Programs

 

→ 

Schrodinger-2015-2

 

→ 

Diagnostics

 

• Mac: 

Applications

 

→ 

Schrodinger2015-2

 

→ 

Diagnostics

 

• Command line: $SCHRODINGER/diagnostics

2. When the diagnostics have run, click 

Technical Support

.

A dialog box opens, with instructions. You can highlight and copy the name of the file.

3. Upload the file specified in the dialog box to the support web form.

If you have already submitted a support request, use the upload link in the email response

from Schrödinger to upload the file. If you need to submit a new request, you can upload

the file when you fill in the form.

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