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project. Many issues were considered during the consultations, and as a result, a number of changes
were made to the final decisions (for the detailed information see Chapter 2.2).
In the process of RAP preparation, the leaflets were distributed in the communities under the
potential project impact and thus, the residents learned about the project features and World Bank
resettlement principles. The leaflets were distributed through the regional and rural municipalities
and were also given immediately to the business owners under the potential impact. The main
villages with their dwellers as business owners in the project zone are: Ananuri, Zhinvali
settlement, Zotikaantkari and Tsikhisdziri.
6.4
Consultation and Participation Plan
RMT on behalf of MDFG will pursue information disclosure for effective implementation and
timely execution of RAP. Village level consultations with APs will be conducted during the
implementation process. For the benefit of the community in general and APs in particular, RAP
will be made available in concerned offices at rayon Sakrebulo and the municipal Gamgeoba. An
information leaflet (in Georgian) is distributed among the APs and their community. A copy of the
English version of RAPLeaflet is attached in Annex 2
For continued consultations, the following steps are envisaged in the project:
Final RAP will be disclosed in Georgian and English languages upon receiving approval
from the WB;
MDFG will organize public meetings and will
inform the communities about the progress
in the implementation of resettlement, and social activities;
MDFG through its RMT will organize public meetings to inform the community about
relocaiton alternatives/optoins, the compensation and assistance to be paid in the event of
permanent or temporary loss of business or income. Regular update of the progress of the
resettlement component of the project will be placed for public display at the local level
MDFG office and at local Municipal Office;
All monitoring and evaluation reports of the RAP will be disclosed to the community;
Key features of the entitlements will be disclosed
along the project corridor;
MDF will conduct information dissemination sessions at Gamgeoba and solicit the help of
the local community leaders to encourage the participation of the APs in RAP
implementation;
Attempts will be made to ensure that vulnerable groups understand the process and to take
their specific needs into account;
During the RAP implementation all affected households will be addressed individually.
They will be informed in details about the project impacts and compensation values by
separate tallies. Explanation will be given regarding the valuation methodology and other
issues, available grievance redress mechanisms, etc
6.5
Disclosure
Electronic version of the Final RAP will be placed on MDFG web-site. The summary of RAP will
be translated into local language (Georgian) and will be disclosed to PAPs at local level. The copy
of the RAP (Georgian version) will be available at the concerned office of Dusheti Municipality
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and village Ananuri. The final RAP will be submitted to WB for approval and signing of contract
awards will follow after WB’s approval of RAP.
7. Grievance Redress Committee (GRC)
7.1 Objectives
A grievance redress mechanism will be established to allow a PAP to complain about any decision
of activities regarding temporary or permanent loss of income and their compensation. Grievance
resolution is a two-stage process, including:
Stage 1 – informal (oral) review of the PAP’s complaint (wither written or oral). At this stage the
PAP’s complaint shall be reviewed by Grievance Redress Committee in an informal (oral) way
and the Committee members of both levels (the composition of the committee is specified in this
Section) shall make and sign the minutes on the matter. If at Stage 1 the PAP’s complaint is not
resolved the PAP should be informed about grievance resolution procedures of Stage 2. PAP has
the right to use the procedures of Stage 2 without applying to Stage 1 procedures.
Stage 2 – review of PAP’s complaint. For Stage 2 of grievance resolution process the MDFG
established a Grievance Redress Committee (GRC) for the whole period of the project
implementation. GRC shall review the written complaints of PAPs, which were not satisfied at
Stage 1. At stage 2 the PAP’s complaint shall be resolved and GRC shall make a decision in
compliance with the Administrative Code of Georgia.
Grievance redress procedures of Stage 1 are an informal tool of dispute resolution allowing the
PAPs and the project implementation team to resolve the disagreement without any formal
procedures, procrastination and impediments. The international experience of resettlement shows
that such informal grievance redress mechanism helps to solve most of the complaints without
formal procedures (i.e. without using the procedures specified in the Administrative Code or
litigation). This mechanism enables unimpeded implementation of the Project and timely
satisfaction of complaints. If the PAP is not satisfied, the grievance redress mechanism should
assist him/her in lodging an official compliant in accordance with the procedures of Stage 2 (the
plaintiff should be informed of his/her rights and obligations, rules and procedures of making a
complaint, format of complaint, terms of complaint submission, etc.).
The grievance redress mechanism shall deal with the issues of land and other assets acquisition
(e.g. amount of compensation, suitability of residual land plots, loss of access roads, etc.) as well
as the losses and damages caused by the construction works, e.g. temporary or permanent
occupation of land by the contractor. Therefore the grievance redress mechanism shall be in place
by the time the MDFG starts negotiations with the PAPs and shall function until the completion
of the construction.
At the RAP preparation stage during the consultations meetings and negotiations the PAPs shall
be fully informed of the grievance redress mechanism, its functions, procedures, contact persons
and rules of making complaints through oral information and booklets. Care will always be taken
to prevent grievances rather than going through Stage 2. The achievement of this goal can be