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ensured through careful planning and preparation of RAP, active participation of PAPs, effective
consultations, proper communication and coordination among local communities, MDFG and
local authorities.
7.2 Formation of GRC
A Grievance Redress Mechanism will be establish to allow a PAP to complain about any decision
about activities regarding temporary or permanent loss of their lands, assets or source of incomes
and their compensation.
A Grievance Redress Committee (GRC) is an informal grievance redress mechanism at Stage 1.
This informal body will
function at the community level in Ananuri Gamgeoba
(village/community authority). The MDFG representative in the Rayon LAR Team can coordinate
the GRC formation. Additionally, GRC will comprise representatives of PAPs, women PAPs. If
the complainants are not satisfied with the GRC decisions, they can always use the procedures of
Stage 2 of grievance resolution process.
For Stage 2 of grievance resolution process a commission comprising at least 3 members
established by order of the MDFG Chairman.
At the stage of the social survey, which was held on April 23-28 of 2017, the APs were given the
information leaflets, which informed them thoroughly about the instructions of both, the Project
and the World Bank, including the necessity for establishing a Grievance Redress Committee
(GRC) within the scope of the project and members of the Committee. At the stage of conducting
the said study, all APs had to name two people as candidate members of GRCN (a relevant question
was included in the social survey questionnaires – Annex 3). As the survey results suggest, the
following representatives among the displaced people were elected the members of GRCN: (1)
Ekaterine Narimanidze, a representative of the displaced women, and (2) Dato Maritsashvili, a
representative of the
affected people.
Contact person from the Municipality will be Mr. Genadi
Gumbatashvili. Information about the contact persons wll be provided to PAP’s during the public
meeting.
At MDF level a feedback email address (feedback@mdf.org.ge) and telephone (598 88 20 19 )
will be disseminated during the consultation and posted in a visible location throughout the course
of the project.
7.3 Grievance Resolution Process
Stage 1 – The member secretary of GRCs will be regularly available and accessible for PAPs to
address concerns and grievances. The PAPs shall be informed of the details of contact persons to
whom complaints were submitted. The Contractor, Rtsmunebuli and Sakrebulo shall be warned
that all complaints they may receive from PAPs shall be immediately submitted to the contact
persons of MDFG (coordinator and secretary), which will then organize a meeting and informally
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review the complaint with the aggrieved PAP. If the PAP is not satisfied, the GRC shall assist
him/her in lodging an official complaint to the relevant body (i.e. MDFG). RT of MDFG
headquarters will keep record of complaints received for its use as well as for review by the WB
during regular supervision. The complaints and grievances from the APs will be addressed through
the process described below in Table 14.
Table 14: Grievance Resolution Process
Steps
Action level
Process
I
Negotiations with
PAPs
The complaint is informally reviewed by the GRC, which
takes all necessary measures to resolve the dispute
amicably.
II
GRC Resolution
A Grievance Redress Committee (GRC) is an informal
grievance redress mechanism at Stage 1. This informal body
will function at community level in Ananuri Gamgeoba
(village/community authority). The MDFG representative in the
Rayon LAR Team can coordinate the GRC formation.
Additionally, GRC can comprise representatives of PAPs,
women PAPs. If the complainants are not satisfied with the
GRC decisions, they can always use the procedures of Stage 2
of grievance resolution process.
III
Decision from
MDFG
If any aggrieved PAP is unsatisfied with
the GRC decision, the
next option will be to lodge grievances to the MDFG at the
National level. The MDFG shall review the complaint in
compliance with the procedures specified in the Administrative
Code of Georgia.
GRC should assist the plaintiff in lodging an official
complaint (the plaintiff should be informed of his/her rights
and obligations, rules and procedures of making a
complaint, format of complaint, terms of complaint
submission, etc.).
The plaintiff shall be informed of the decision
IV
Court decision
If the MDFG decision fails to satisfy the aggrieved PAPs, they
can pursue further action by submitting their case to the
appropriate court of law (Rayon Court).
The aggrieved PAP can take a legal action not only about the
amount of compensation but also any other issues, e.g.
occupation of their land by the contractor without their consent,
damage or loss of their property, restrictions on the use of
land/assets, etc.