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(17) ACCOUNT TRANSFER OR ASSIGNMENT

Except as set forth in Section 20, you may not transfer, assign, 

or grant a security interest in your Account or any portion of the 

funds in your Account, without our prior written consent. No such 

transfer, assignment or security interest grant will be binding on 

us, unless and until we consent in writing to it. We reserve the 

right to refuse to allow you to change, add or delete your name or 

the names of other Accountholders.

(18) STATEMENTS AND ERROR RESOLUTION

(a) Statement Frequency

We will make available a statement of your Account as 

indicated below.

(i) CDs

(a) Non-IRA CDs

We will make available quarterly statements unless 

there is an EFT transaction(s) within the month, in which 

case we will make available a monthly statement.

(b) IRA CDs

We will make available a statement annually on or 

before January 31st reflecting the previous year’s 

activity.

(ii) Savings Accounts

We will make available quarterly statements unless there 

is an EFT transaction(s) within the month, in which case 

we will make available a monthly statement.

(iii) Money Market Accounts

We will make available monthly statements. Checks will 

not be returned to you with your monthly statements; 

however, you may view check images through the Account 

Center. Check copies are available by request.

(iv) Checking Accounts

We will make available monthly statements electronically 

through the Account Center. Checks will not be returned 

to you; however, you may view check images through the 

Account Center. Check copies are available by request.

(b) Statement Error Resolution

You must review and call us or write us promptly after we mail 

or otherwise make a statement available if:

•  An item (other than an EFT) that you did not authorize or 

that contains an unauthorized alteration is listed on the 

statement,

•  Your statement contains any errors (other than EFT related 

errors), or

•  You did not receive your scheduled statement.

If you do not notify us of unauthorized or altered items, or 

other errors (other than EFTs), or of a missing statement 

within 60 days after a statement is mailed or otherwise made 

available, then you waive all claims you may have against us 

regarding these items.

If you do not call or write us regarding an item that you did 

not authorize or that contains an unauthorized alteration 

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within 30 days after a statement is mailed or otherwise 

made available, we are not liable to you for subsequent 

unauthorized transactions on your Account that we could 

have prevented if you had timely told us of the unauthorized 

alteration.

You must call us or write us within six (6) months after a 

statement is mailed or made available to you to report an 

unauthorized or missing endorsement on an item you issued.

You must provide us with all information we need to 

investigate the alleged error or item and file any police 

reports and provide supporting affidavits and testimony 

we reasonably request. If you do not comply with the 

requirements, we are not required to reimburse you for any 

claimed loss and you cannot bring any legal claim against us 

in any way related to the item or errors.

(c) Undeliverable Statements

If a statement that we send is returned as undeliverable, we 

may discontinue sending statements until we are provided a 

current address. You are responsible for maintaining a current 

address with us. Your statements will be considered available 

as of the statement date. Your non-IRA CD, Money Market 

Account, Savings Account, and Checking Account statements 

are available in the Account Center.

(d) EFT Error Resolution

Section 18(b) on statement error resolution does not apply to 

errors regarding EFTs. For resolution of errors regarding EFTs, 

see Section 28.

(19) CD RENEWAL OPTIONS

•  We will send you a notification 30 days before your CD matures.

•  When your CD matures, you may make a deposit or withdrawal 

(in whole or in part), or change the length of the term of the 

renewed CD during the Grace Period. The “Grace Period” 

consists of the nine (9) days immediately following the 

maturity date.

•  Any term change, or deposit or withdrawal of principal, during 

the Grace Period, will end the Grace Period. Withdrawal of 

interest will not end the Grace Period.

•  Your CD will automatically renew if no action is taken during 

the Grace Period.

•  If you elect not to renew your CD, you will not be paid interest 

after the maturity date. Interest will be paid on partial 

withdrawals during the Grace Period as specified in Section 

5(a).

• For IRA CDs:

–  If you are withdrawing funds, we must receive a correctly 

completed IRA Distribution or Transfer Form before the 

end of your Grace Period in order for us to process any 

distribution(s) from your IRA CD before the end of the  

Grace Period.

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–  If you would like to make a contribution to your IRA CD at 

maturity or during your Grace Period, we must receive a 

correctly completed Contribution Form and the additional 

funds prior to the end of the Grace Period. If we do not 

receive the Contribution Form and funds prior to the end of 

the Grace Period, we will either return the funds to you in the 

same way we received the funds or you may apply for and 

establish a new IRA CD.

(20) RIGHT OF SET-OFF

If you owe us or our affiliate(s) money under any agreement, 

now or in the future (“Debt”), you grant us (and our affiliate(s), 

as applicable) a security interest in all of your Accounts in 

which you have an interest, to secure the Debt, plus reasonable 

attorney fees and costs incurred by us (and our affiliate(s), as 

applicable) in connection with the Debt. If the Debt is due, we 

may exercise our right of set-off and our rights in the security 

interest and satisfy the Debt, without giving you prior notice, 

by withdrawing funds from such Account(s) and applying them 

to the Debt, fees, and costs. We may exercise these rights even 

if the withdrawal leaves insufficient funds in your Account(s) 

to pay outstanding checks or other items, or results in an Early 

Withdrawal Penalty being assessed against your Account(s). We 

may withdraw funds from a Joint Account to pay a Debt of any 

Joint Accountholder. We will not exercise these rights to pay a 

credit card Debt, by using funds in an IRA, or where otherwise 

prohibited by law.

(21) OVERDRAFT PROTECTION SERVICE

We offer an optional Overdraft Protection Service. You may only 

enroll in our Overdraft Protection Service, for your Money Market 

Account, Savings Account, or Checking Account in person at the 

Branch or by visiting the Account Center. The Overdraft Protection 

Service allows you to link an eligible Account to another eligible 

Account to avoid overdrawing your Account. Until you have 

enrolled your eligible Accounts in our Overdraft Protection 

Service you will not have the benefit of overdraft protection. 

(22) POWER OF ATTORNEY

If you wish to designate another person (your “Attorney-in-Fact”), 

other than another owner of your Account, to transact on your 

Account on your behalf, you must deliver a Power of Attorney 

(“POA”) that complies with applicable law. Subject to applicable 

law, we may decline to honor a POA for any reason, at any time, and 

we may refuse to recognize a successor Attorney-in-Fact, even if we 

recognized the first Attorney-in-Fact named in your POA.

We may require the Attorney-in-Fact to execute an affidavit 

form which we will provide. The Attorney-in-Fact must notify us 

immediately upon learning of the principal’s death. We may rely 

on your POA until we have received notice (i) from you that it 

has been revoked, or (ii) that it has otherwise been terminated. 

An Attorney-in-Fact is not an owner of the Account and does not 

have an FDIC-insurable interest in the Account.

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(23) PRIVACY AND DISCLOSURE OF ACCOUNT INFORMATION

We will disclose information to third parties about your Account 

or the transfers you make: (i) where it is necessary for completing 

transfers, or (ii) in order to verify the existence and condition of 

your Account for a third party, such as a credit bureau or other 

consumer reporting agency or merchant, or (iii) in order to 

comply with government agency or court orders, or (iv) if you give 

us written permission, or (v) as explained in our Privacy Policy.

(24) ACCOUNT CLOSURE

(a) Closure by Us

We can close your Account at any time for any reason, 

including if the balance in your Account is zero. If we close 

your Account, funds on deposit will be disbursed to the 

Accountholder(s).

You will have 45 days starting with the account open date 

to fund your Checking Account, Money Market Account, or 

Savings Accounts. If we do not receive funding within 45 days 

starting with the account open date, your Account will be 

closed.  You will have 45 days starting with the application 

date to fund your Non-IRA CD.  If we do not receive funding 

within 45 days starting with your application date, your Non-

IRA CD will be closed.

(b) Closure by You

You can close your Account at any time by notifying us in 

person, in writing or calling us. For phone requests, we may 

require you to submit an Account closure request in writing.

(c) All Closures

(i)   Checking, Money Market and Savings Accounts: No 

interest will be paid on deposits received after your 

Account has been closed. If an Account is closed 

before interest is credited, you will receive the accrued 

interest. If any transactions are received after your 

Checking, Money Market, or Savings Account is closed, 

the transactions will generally be rejected, and debit 

transactions will be returned unpaid.

(ii)  Non-IRA CDs: Closure of your Non-IRA CD is subject to 

the restrictions stated in Section 11(a)(i) and Section 

36 of this Agreement. If your Non-IRA CD is closed prior 

to maturity, we will assess an Early Withdrawal Penalty. 

However, we do not assess an Early Withdrawal Penalty 

for withdrawals following the death of an owner or 

when an owner is determined to be legally incompetent 

by a court or other appropriate administrative body, 

in each case subject to the provision of supporting 

documentation satisfactory to us.  

(iii) IRA CDs: Closure of your IRA CD is subject to the 

restrictions stated in Section 11(a)(i) and Section 36 of 

this Agreement and the provisions set forth in Section 

3(iii) governing revocation of an IRA Plan. If your IRA 

CD is closed prior to maturity, we will assess an Early 

Withdrawal Penalty. However, we do not assess an 

Early Withdrawal Penalty for withdrawals following the 

death of an owner or when an owner is determined to 

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