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Restaurant ServiceNext subject Do’s and Don’ts in the Restaurant
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səhifə | 9/11 | tarix | 23.09.2023 | ölçüsü | 157,35 Kb. | | #123049 |
| Restaurant Service Basic Next subject Do’s and Don’ts in the Restaurant DO’s - Acknowledge the guest Smile
- Answer all customers questions
- Pull chairs when customers seat
- down or get up to leave
- Give directions to the guests
- Act dignified, be proud
- Be polite and helpful
- Place silverware on the table before
- food is served
- Ask for help when needed
- Ask the guest to repeat the order in
- case you have missed something
- Look healthy and well groomed
- Perform your duties gracefully
Place yourself in such a way that you - Place yourself in such a way that you
- can observe your tables
- Prevent complaints
- Anticipate customer's needs
- Offer suggestions when asked
- Treat bad tippers with same courtesy
- generous customers
- Carry on you: matches, pen, crumber
- and wine opener, at all times
- Take food back immediately if guest
- did not like it
- Treat customers as you would like to you be treated
- Ask customers to come back
DON'T - Address guests but as Sir or Madam
- Be moody
- Comb your hair or touch your face
- Lean on walls or posts
- Talk loudly
- Put hands in your pockets
- Sneeze or cough
- Comment about the customers
- Leave your tables from your sight
- Argue with the guest
- Go in any direction with empty hands
- Leave your station unattended, even in an emergency without telling the supervisor
- Congregate in groups more than two at the time
Don’t - Show visible effort or stress yourself when performing your duties.
- Let customers look around for somebody or something and not check.
- Complaint about your job or the establishment to the guests.
- Never ask who gets what, when you approach the table with food.
- Serve coffee without sugar, teaspoon and cream already on the table.
- Present to the guest a plate of food your self would not eat.
- Be flirtatious
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