Restaurant Service

Next subject

Do’s and Don’ts in the Restaurant

Do’s and Don’ts in the Restaurant

DO’s

• Acknowledge the guest Smile
• Answer all customers questions
• Pull chairs when customers seat
• down or get up to leave
• Give directions to the guests
• Act dignified, be proud
• Be polite and helpful
• Place silverware on the table before
• food is served
• Ask for help when needed
• Ask the guest to repeat the order in
• case you have missed something
• Look healthy and well groomed
• Perform your duties gracefully

Place yourself in such a way that you

• Place yourself in such a way that you
• can observe your tables
• Prevent complaints
• Anticipate customer's needs
• Offer suggestions when asked
• Treat bad tippers with same courtesy
• generous customers
• Carry on you: matches, pen, crumber
• and wine opener, at all times
• Take food back immediately if guest
• did not like it
• Treat customers as you would like to you be treated
• Ask customers to come back

DON'T

• Address guests but as Sir or Madam
• Be moody
• Comb your hair or touch your face
• Lean on walls or posts
• Talk loudly
• Put hands in your pockets
• Sneeze or cough
• Comment about the customers
• Leave your tables from your sight
• Argue with the guest
• Go in any direction with empty hands
• Leave your station unattended, even in an emergency without telling the supervisor
• Congregate in groups more than two at the time

Don’t

• Show visible effort or stress yourself when performing your duties.
• Let customers look around for some­body or something and not check.
• Complaint about your job or the establishment to the guests.
• Never ask who gets what, when you approach the table with food.
• Serve coffee without sugar, teaspoon and cream already on the table.
• Present to the guest a plate of food your self would not eat.
• Be flirtatious