Restaurant Service

 

SEQUENCE OF SERVICE

Sequence of service is referred to as the order or step by step procedure in which a waiter provides service to guests from the time the guest enters the restaurant to the time he leaves the restaurant.

 

Preparation to deliver satisfied service begins before the guest steps into the restaurant with activities like ménage, handling reservation, allocation of table. Once the guest arrives in the restaurant there is a certain sequence that is followed to make his/ her meal experience pleasant.

Welcome the guest

Welcome the guest

• As the guest enters a restaurant, he/ she must be greeted cordially and must be made to feel comfortable.
• Usually this task is performed by the hostess of the restaurant, however, is not just restricted to her.
• It is for each and every restaurant staff to see to it that the guest is greeted within 30 seconds of arriving in the restaurant.

Guest must be greeted with a clear and affable tone of voice, good appearance and a smile.

• Guest must be greeted with a clear and affable tone of voice, good appearance and a smile.
•  Every guest must be welcomed with the greeting of the day. In ethnic restaurants, guest is greeted in the national/ regional greeting.
• Incase the restaurant staff is busy serving other guests, they must ensure that even though they may not be physically free to welcome guest, they must acknowledge their presence by a smile or a gesture to say “We will be with you in a minute”. Never ignore the guests.

Find out if the guest has a reservation.

Find out if the guest has a reservation.

 

If yes, then escort them to their table and address them by their name, should they not be satisfied with the table then offer alternatives.

 

If no, then ask them for their preference of table and escort them to the table.