Restaurant Service

 

Guest should be led to their table, if there is a gesture towards the table, it must be done with open palm facing upwards rather than pointing a finger on to the table.

 

Seating the guest

Seating the guest

It is guests’ prerogative to choose where they want to sit or where their host would like them to sit.

Ladies must be seated first.

Seating the guest on a chair

• Stand straight 9-12” behind the guests’ chair.
• Bring the right foot forward, with the knee touching the wooden skirting of the seat in the middle.
• Hold the chair from both the hands from the sides of the back. Lift the chair about 1’’ from behind and pull it back, ensuring
• that there is adequate space for the guests to go between the table and chair.
• When the guest proceeds to sit down, move the chair slowly towards the guest, till it is comfortable for the guest and rest the chair of the floor.
• It must be ensured that the chair is not dragged.

Acknowledge the client

Acknowledge the client

Before being seated, every guest should be acknowledged by all floor personnel passing by, even when waiters are carrying trays at the time. Nothing upsets the customer more than feeling ignored.

Don’ts while seating a guest

• Don’ts while seating a guest

 

• Seat gents before ladies. Rapid movement of chair.
• Incorrect handling of chair. Ordering guests where to sit.
• Show irritation due to indecisiveness of guests, as to where to sit.
• If there are empty chairs on the table, the guests are asked if they are going to be joined by more people. If not then extra covers are removed.
• Once the guests are seated, napkin must be unfolded from the left hand side and placed on guests’ lap without touching the guest and ensuring that the arm is away from the guests’ face.