Region V illinois, Indiana, Michigan, Minnesota

Wisconsin

Wisconsin Department of Transportation (1245)

ADVOCAP (34)

Vehicle Loan (11)

Location: Green Lake, Winnebago, and Calumet counties (WI)

Type: Capital Investment Projects/Vehicle for individual

Goal: Improved access/connections

Service description: Upon investigating transportation options we found needs and gaps in existing services for low-income populations. Among these populations, transportation to essential services such as employment simply do not exist. This situation impedes the ability of many workers to maintain employment and in many instances hundreds of dollars are being spent on keeping an old car running when a better quality more reliable vehicle would be a better alternative. However, because of the lack of credit or in many cases poor credit that is not a viable option as conventional lenders are not able to provide loans.

ADVOCAP provides a car loan program which assists low-income participants with 0% interest vehicle loans to purchase reliable, affordable transportation. This program enables income-eligible individuals and families to solve their transportation needs, build a better credit rating, and experience a better quality of life through increased employment and training.
Participants must have a valid driver’s license, own no other vehicle and have been continually employed for a minimum of two month. All fines and fees to the State of Wisconsin must be paid before the loan will be processed. Through income verifications and a financial review the participant must show the ability and willingness to repay the loan.
Participants must attend a basic car maintenance class to help them keep their vehicle running properly and enable them to do small maintenance tasks: change oil, wipers, headlights, and other items that will save them money by doing them at home. Participant pay a 5% loan administration fee, tax, title, license, and dealer preparation fee. We must have proof of full coverage insurance, naming ADVOCAP as the loss payee, before making the loan and the vehicle must be continually insured throughout the loan period.
The 0% interest loan is repaid in monthly installments over a 30-month period. At the vehicle closing participants are given RIDESHARE information and sign they are willing to carpool/rideshare with their vehicle. They are given the RIDESHARE brochure and rideshare.wi.gov website for information on how to sign up to find Individuals interested in ridesharing/carpooling.

Evaluation: We carefully document every purchase as to the individuals presenting circumstances and a variety of household demographics. We also have a data system for tracking and documenting loan payments. This way we can evaluate if people in the program are making payments and if they are making them on time.
ADVOCAP does an annual service satisfaction survey and an unmet service needs survey every three years. The Work N Wheels Program Coordinator is also responsible for tracking how many Work N Wheels participants have been able to obtain, maintain, and increase employment for our annual report.

Accomplishments: The loans we make are to low-income individuals who have limited options for transportation. Green Lake, Calumet, and rural Winnebago counties have no public transportation options, making it hard to obtain and sustain employment.
Through our Work N Wheels car loan program we were able to help a young, rural mother who was working second shift obtain a vehicle loan so she was no longer walking two miles home from work at 3 AM. We were also able to help a mother whose child requires ongoing treatment at the Children's Hospital, obtain a reliable vehicle so she could switch to a higher paying job with more hours. She has since been able to go to part time to school, earn her CNA designation, and has recently gotten a promotion. We were able to assist a woman who took her car to a repair shop to have the brakes fixed, the car was totaled in an accident by the shop owner when he took it for a test drive after the repair and another driver ran a red light. She used her car in her job, the insurance covered the car, but the value was only $1,800 - not enough to purchase another vehicle to enable her to continue delivering mail in a rural area. Without this program, she would not have had transportation nor been able to continue her job.

Lessons learned: Individuals and families have a very wide variety of transportation related issues, therefore it is important to set your program eligibility guidelines and target population(s) prior to starting the program. It is also important to have contact with providers of similar transportation programs.
Having contact and working relationships with other individuals with transportation programs can really help reduce the learning curve and also reduces learning through trial and error. We are very fortunate in Wisconsin to have the Wisconsin Mobility Manager Group. When we started our program, we benefited greatly from the experience of individuals in the group on what approaches worked and what did not. When we have ran into a new issue we are able to contact peers who have possible dealt with and solved that same issue. Join or form a transportation peer group right from the start.

CAP Services (36)

Vehicle Loan (12)

Location: Portage County (WI)

Type: Capital Investment Projects/Vehicle for individual

Goal: Improved access/connections

Service description: CAP Services Work-n-Wheels program provides no interest loans to income-eligible residents of Portage County, Wisconsin. Applicants must need the loan to obtain a vehicle to get them to and from work, be at or below 200% of the Federal Poverty level, yet have sufficient income for it to be feasible for the client to repay the loan.

Evaluation: Staff have developed a spreadsheet to track inquiries, applications, demographics, and a plethora of information in order to track who are our participants, how they learn of our services, what are the issues they are facing, and how they are faring after accessing our services.

Accomplishments: Successfully launching the Portage County Work-n-Wheels program in 2009 was the greatest accomplishment. The effort included meeting with community leaders, dealerships, partner agencies as well as editing forms and brochures acquired from SouthWestern CAP, the agency who initiated and developed the program.

Lessons learned: Keep track of as much information as possible regarding referral sources and participants. It is helpful in determining how the message gets out about the program and the variety of services that we offer. It can also reveal gaps in program promotion, such as, are all current participants from the same area of the county, or are they spread out. And always, when working for a non-profit, it is helpful to have more information instead of less to satisfy any new reporting requirements.

Central Wisconsin Community Action Council (38)

Mobility Manager (13)

Location: Adams County (WI)

Type: Information-Based Services/Mobility manager

Goal: Improved access/connections

Service description: The Mobility Manager serves as the Adams County contact person for transportation problems of low- and moderate-income families. She receives referrals from the county W-2 agency, county staff, and the local job center. She has established a network of reliable local repair shops, assists clients with getting gas vouchers from the Salvation Army, and the St. Vincent de Paul Society, helps coordinate car repair and car purchase loans with the applicable grant manager, and works with local employers to provide commuter transportation solutions. This a part time position with matching funding provided by the County.

Evaluation: Our project goal for the program year was to assist 16 Adams County residents monthly. The average monthly number of referrals was 18.

Accomplishments: Making arrangements for discounted car repairs and obtaining donated gas "vouchers" from local gas stations was especially rewarding.

Lessons learned: Don't expect overnight success.

Van Pool (14)

Location: Adams, Columbia, Dodge, Sauk, and Waushara counties (WI)

Type: Trip-Based Services/Vanpool (service only)

Goal: Improved access/connections

Service description: This employer vanpool provided free transportation to seasonal employees during November and December 2008. The company (Figi's Gifts) produces Christmas holiday gift packages and hires/transports extra workers to its production facility during its peak season. Employees were transported 46 miles (one way) from a designated pick up point to work, and then returned at the end of their work shift. There were two shuttle runs daily providing service to both day and night workers.

Evaluation: The project was evaluated on the number of one way rides provided. Grant funding was used to subsidize the operational cost of a 15-passenger van. The project goal was to provide vanpool service to 10 - 14 employees. At the end of the performance period, 1,362 one way rides were provided, with an average of 12 riders per day.

Accomplishments: The highlight of this program was the ability to bring together numerous parties into a single "team". The Waushara County W-2 agency and the County Job Center worked closely with Figi's human resource office to recruit employees. A local business allowed the use of its parking lot as the vanpool pick up and drop off point. The transportation service provider gave detailed rider data to Figi's, which was promptly reported to the grant manager.

Lessons learned: Having one person serve as single point of contact between the employer, transportation provider, local Job Center and grant manager is crucial. Without a dedicated contact person, collecting and reporting program performance data is very difficult.

Vehicle Loan (15)

Location: Adams, Columbia, Dodge, Sauk, and Waushara counties (WI)

Type: Capital Investment Projects/Vehicle for individual

Goal: Improved access/connections

Service description: This program provides 0% interest car loans for income-eligible applicants. The maximum loan is $4,200 with a repayment period of 24 to 30 months. The grant only finances the car purchase. The applicant is responsible for providing proof of insurance (collision, comprehensive, and liability) and must also pay the sales tax, title, license, and registration fees. Central Wis Community Action places a lien on the car, which is released when the loan is fully paid off. Agency staff help the loan applicant find a good, reliable car. If the applicant finds a car he wants to buy, agency staff inspect the vehicle before approving financing.

Evaluation: Since it is the goal of this program to establish a self-sustaining revolving loan program for car purchases, the number of "current" accounts (on time payments) served as the evaluation criterion. Sixteen loans were awarded and client payments fell below our program goal. We anticipated a 25% - 33% loan default rate, but the actual number was 7 of 16 or 43.75%.

Accomplishments: It is especially rewarding to assist someone who has NEVER owned a car in buying a good, clean, affordable, mechanically sound, and reliable car.

Lessons learned: Loan applicants MUST contribute some of their own funds to the car purchase. We initially did not require this and provided 100% financing. Once we required a down payment to cover the cost of sales tax, title, license, and registration (approximately $325 - $425 depending on the car), many high risk applicants lost interest in the program. As a result, we now have a much higher success rate with many fewer participants defaulting on their loans.

Community Action Coalition for South Central Wisconsin (46)

Vehicle Loan (20)

Location: Jefferson County (WI)

Type: Capital Investment Projects/Vehicle for individual

Goal: Improved access/connections

Service description: Vehicle loan program allowing participants to purchase a vehicle for up to $4,000 at a 0% interest rate. The program is case managed and is protected by the installation of an on-time device into the vehicle.

Evaluation: As we were in our first year of this project, we have not yet evaluated the project.

Accomplishments: As we were in our first year of this project, we have not had any major accomplishments as of yet.

Lessons learned: Marketing the program to the local dealerships (point of sale) is much more important than marketing to other agencies and general advertising.

County of Fond du Lac (50)

Childcare Transportation (23)

Location: County of Fond du Lac (WI)

Type: Trip-Based Services/Vanpool (service only)

Goal: Improved access/connections

Service description: Fond du Lac County Department of Social Services provides child care transportation to assist families who have barriers to child care transportation and are meeting the income guidelines. This is done by providing transportation assistance with (not limited to) this agency, taxi services, transit system, personal vehicles, and child care facilities; which allows parents to get their children to and from daycare, school, and home. This gives the working parent(s) the ability to get to and from work in timely fashion. This is also provided in the rural areas outside the FDL city limits.

Evaluation: This program is evaluated by the number of clients served and trips made, along with keeping an eye on the original project outcomes.

Accomplishments: Meeting the proposed project outcomes along with serving the clients who need this assistance to successfully maintain or obtain a job. In addition, we promote this program with the various human service agencies and child care facilities in the community when attending various committee meetings.

Lessons learned: Build strong relationships with various businesses and agencies to ensure the service information is available to outreach the families in need of child care transportation assistance. Establishing these connections and services take time.

Guaranteed Ride Home (24)

Location: County of Fond du Lac (WI)

Type: Trip-Based Services/Vanpool (service only)

Goal: Improved access/connections

Service description: This service provides clients who are meeting the income guidelines with the insurance they have transportation to and from work when other transportation services are not available, such as the transit system. The transit system runs only Monday to Friday from 6 AM to 6 PM, which limits those clients needing transportation before 6 AM and after 6 PM. We utilize taxi services for those who are in this type of situation when carpooling/van pooling is not an option, which gives them that safety net they need to ensure they are maintaining and obtaining a job is accomplished.

Evaluation: The program is evaluated by the number of clients served and the number of trips provided to individuals, along with keeping an eye on the proposed projected outcomes for this program.

Accomplishments: Meeting the proposed project outcomes along with serving this population of citizens needing transportation assistance. In addition, knowing it is successfully helping the client keep their job or obtaining a new one. In addition, we promote this program to all local human service agencies when attending various committee meetings.

Lessons learned: Build strong community relations to ensure you are reaching the population that needs this assistance with transportation.

Mobility Manager (25)

Location: County of Fond du Lac (WI)

Type: Information-Based Services/Mobility manager

Goal: Improved access/connections

Service description: The Mobility Manager Program with Fond du Lac County Department of Social Services works with the various community agencies to promote WETAP programs. In addition, they work with the clients who meet program guidelines and are in need of transportation assistance for work related activities. The Mobility Manager Program allows for more citizens to be served with the WETAP Program.

Evaluation: The program is evaluated by the number of clients served by the Mobility Manager, along with meeting the proposed project outcomes. The faster we can serve the low-income population the faster individuals are able to obtain or maintain work.

Accomplishments: Meeting the proposed project outcomes. Another area of success is the services we are able to provide to the low-income population who have barriers to transportation for work in this county. The Mobility Manager attends various committees and meetings to promote the program.

Lessons learned: Build strong relations with your community and get the word out about the program. What we wish we would of known when starting this program was the importance of those community connections.

Van Pool (27)

Location: County of Fond du Lac (WI)

Type: Trip-Based Services/Vanpool (service only)

Goal: Improved access/connections

Service description: The Fond du Lac County Department of Social Services program is successful at connecting working individuals together to organize a successful carpool that can incorporate more than one place of employment, helping individuals to maintain or obtain employment. In addition, the Vanpool continues to be successful with the assistance of our own transportation coordinator, who operates a van pooling program for work transportation along with other various types of transportation needs. Local businesses look to human service agencies to assist with their employee transportation barriers for those who meet the income guidelines. These businesses are unable to support transportation programs, especially in these difficult economical times. It is found that funding is better utilized by supporting Vanpool programs already in existence.

Evaluation: The program is evaluated by the number of clients served along with proposed project outcomes.

Accomplishments: Meeting the program’s proposed outcomes. An area of success is the relationship that developed with this program. In addition, we promote this program with our community organizations.

Lessons learned: Build strong relations with your community organizations and businesses to ensure efficiency and effectiveness of the program. What we wish we would have know is the importance of relationship and connections to the community organizations.

Vehicle Loan (28)

Location: County of Fond du Lac (WI)

Type: Capital Investment Projects/Vehicle for individual

Goal: Improved access/connections

Service description: Fond du Lac County Department of Social Services vehicle loan program is very successful. This service is provided to those individual(s) who meet the income guidelines and have the ability to pay a loan back. We complete a budget with them to ensure their ability to pay for the loan and insurance. Participants must be working 30 hours a week and have been at their job for more than three months. This program allows clients with inadequate or poor credit the ability to purchase a vehicle for up to $5,000. The loan is interest free and has repayment terms of 18 months to a maximum of 48 months. All payments are placed back in to the program to service more clients with the opportunity to purchase a new or used car. Once the client has signed our repayment agreement, a voucher is cut to the dealership for payment.

Evaluation: The program is evaluated by the number of clients served with the loan program, along with meeting proposed program outcomes. Our goal is to help clients with the need for a vehicle as soon as possible to ensure their transportation needs are met for employment purposes.

Accomplishments: Meeting the proposed program outcomes and the relationship we have developed with numerous automobile dealerships offering economical vehicles for purchase. We have found them to be accommodating and work well with our clients.
Word of mouth has become our biggest referral system, referring more clients than what we can serve.

Lessons learned: Build strong relationships with automobile dealerships and choose reputable ones. We wish we would have known that there are dealerships that are not so reputable and some vehicles ended up needing additional repairs after the purchase. We have worked with those dealers to fix the clients’ cars and get them back on the road.

Vehicle Repair and Maintenance (26)

Location: County of Fond du Lac (WI)

Type: Capital Investment Projects/Vehicle for individual

Goal: Improved access/connections

Service description: Fond du Lac County Department of Social Services provides a vehicle repair and maintenance program in Fond du Lac County. This service is provided to clients who meet income guidelines. In addition, they must be working or seeking employment. We require applicants to provide income verification along with a valid driver's license and current title/vehicle registration before receiving service. Once all verification are received and approval is given, an estimate for repairs is requested. The client will go to a local repair facility to obtain the estimate. The repair facility does waive the cost for the estimate. After receipt of the estimate, the services are scheduled.

The maximum limit of a service provided is $500. The client is responsible to pay 10% of the total repair bill under $500. If the bill is more than $500, they must pay the difference; which includes the 10%. After the client pays their portion for the services rendered, we issue the repair facility a voucher for the balance and a check is cut directly to the service provider once the voucher is returned to the Fiscal Department.

Evaluation: The program is evaluated by the number of clients served, along with keeping an eye on the original proposed project outcomes. Our goal is to help clients with repairs as soon as possible, to alleviate higher repair costs. In addition, the sooner we can get a vehicle in the shop the better it is for the client and their transportation needs.

Accomplishments: Meeting the program’s proposed project outcomes and the relationship we have developed with the repair facilities, they are very accommodating and work well with our clients. In addition, we promote this program with all local human service agencies and business organization when attending various committee meetings.

Lessons learned: Build strong relations with your repair facilities to ensure an efficient process for serving this population of individuals needing help with work related transportation costs.

We wish we would’ve understood the importance of establishing connections with repair facilities prior to starting the program. We have been operating this program for quite a while and building this connection takes time.

Forward Service Corporation (51)

Mobility Manager (30)

Location: Brown County (WI)

Type: Information-Based Services/Mobility manager

Goal: Improved access/connections

Service description: Forward Service Corporation's program has a Mobility Manager who directly assists applicants in meeting transportation needs for getting to work, training courses, or to interviews and other job-seeking activities. In addition to exploring resources and creating a transportation plan, the Mobility Manager also provides bus passes, gas vouchers, taxi vouchers, and no-interest vehicle repair loans.

Evaluation: Forward Service Corporation evaluates the project by collecting information in a database that captures each service provided by customer. The Mobility Manager is expected to see at least 30 customers a month, though it was actually 60 or more for most of 2009. The corporate program and finance staff monitor the JARC program to ensure that all expenditures are allowable and reasonable.

Accomplishments: The first year has a steep learning curve, particularly in the unexpected demand for transportation assistance. While some of this undoubtedly came from the effects of the recession, it also revealed the enduring need for new transportation solutions as the economic geography of Brown County changes.

Lessons learned: Expect a significantly higher demand. The statistics about transportation barriers are only the tip of the iceberg.

Vehicle Loan and Repair (31)

Location: Brown County (WI)

Type: Capital Investment Projects/Vehicle for individual

Goal: Improved access/connections

Service description: Forward Service Corporation provides vehicle repair loans to low-income (200% of the federal poverty level or less) persons in Brown County. Applicants need to show proof of title, vehicle insurance, and a valid license. They also provide two written estimates for the repairs. The Mobility Manager forwards the applications to corporate headquarters for review and approval. Those receiving a vehicle repair loan then pay back half of the original loan value, broken into installments, as well as registering on an on-line ride share database.

Evaluation: Forward Service Corporation evaluates this project by collecting data on whether these loans actually help people retain or find jobs. Corporate staff review each loan application and the two written estimates to ensure that funds are being spent appropriately.

Accomplishments: Forward Service Corporation was able to provide a number of vehicle repairs in 2009 and remain within budget.

Lessons learned: Investigate ways of stretching available funds, such as collaborating with technical colleges, who will fix the car and charge only for parts.

Milwaukee Careers Cooperative (60)

Mobility Management (38)

Location: Milwaukee County and Surrounding Radius of 45 Miles (WI)

Type: Information-Based Services/Mobility manager

Goal: Improved access/connections

Service description: Mobility Management was a new concept for Milwaukee Careers Cooperative starting January 1, 2009. The Mobility Management service attempts to link riders with the most appropriate service provider and to share resources among the providers to increase efficiency and lower the overall costs.

Evaluation: Milwaukee Careers Cooperative is working to identify relevant performance measures and benchmarks.

Accomplishments: Milwaukee Careers Cooperative had a staff person trained and certified relative to Mobility Management services.

Lessons learned: Research and get training before implementation. That the staff who touch riders really want to share resources to improve the transit options, but that policy makers have difficulty in actually sharing because of the many potential barriers (insurance, liability, etc.) that are raised.

Shuttle Service (37)

Location: Milwaukee County and Surrounding Radius of 45 Miles (WI)

Type: Trip-Based Services/Shuttle/feeder services

Goal: Improved access/connections

Service description: Many Milwaukee County residents who lack reliable and/or affordable transportation cannot secure employment at jobs located in suburban communities. Usually, suburban companies not served by public transportation cannot tap into the available pools of labor located in the urban heart of Milwaukee County. To address this issue, the Milwaukee Area Workforce Investment Board (MAWIB), Milwaukee Careers Cooperative, and Esperanza Unida formed the Milwaukee Area JobRide Collaborative (MAJC), managed by Milwaukee Careers Cooperative, to operate the Wisconsin Employment Transportation Assistance Program (WETAP) Shuttle Van Service in Milwaukee that provides employment transportation solutions to close this gap between job seekers and suburban employers.

The Milwaukee Area JobRide Collaborative provides reliable and affordable transportation to and from suburban work sites not served by fixed-route public transportation for job ready residents of Milwaukee. Employers are direct partners with the Milwaukee Area JobRide Collaborative. MAJC coordinates service with other transportation providers currently providing services in the region. Service includes:
- Transportation of workers to and from job sites for all three shifts, seven days per weeks
- A “Guaranteed Ride Home” in case of emergencies, such as illness, injury, or family emergency
- Transportation to and from job interviews, pre-employment physicals, and testing, drug screening, and other pre-employment activities related to obtaining a full time job via the Job Centers
- Covers employer work sites within a 45-mile radius of Milwaukee
The 12 (three had three, one had two shifts, eight had on shift) Employers participating in

WETAP pay an annual program participation fee of $100 per shift, per month billed every six months to receive Customized Employer Route Service or a per trip fee to be on a shared route. Riders are required to pay a one way fare of $2 ($4 round trip) directly to the service provider. MAJC works with all participants to identify long-term solutions to their transportation needs, including driver license referrals and special auto purchase programs, including a discount auto purchase program operated by Esperanza Unida.

Evaluation: The Milwaukee Area JobRide Collaborative evaluates the WETAP project based rider complaints, employer complaints, cost per trip, and the number of low-income individuals that obtain employment. For the year ending September 2009, there were seven rider complaints (mostly about pick up times), one employer complaint about a drivers attitude, a cost per trip that ranged from a low of $14 to a high of $22.41, and there were 94 low-income individuals that obtained employment.

Accomplishments: The greatest accomplishment was implementing the Milwaukee Area JobRide Collaborative that linked the van shuttle services directly to the Job Centers. The Employer Services representatives in every Job Center can assist any employer to access the van services to transport workers to and from their work sites. The Job Seeker Services Representative in every Job Center can assist job seekers to get to Job Fairs and employment interviews. The MAJC required the collaboration of nine different agencies.

Lessons learned: The amount of time it takes from the first contact with employers to the point of actually providing services and the employers concern about the cost of the service when the economy slowed dramatically.

Northwest Wisconsin Community Services Agency (63)

Van Pool (42)

Location: Ashland, Bayfield, and Douglas counties (WI)

Type: Trip-Based Services/Vanpool (service only)

Goal: Improved access/connections

Service description: The service provided in 2009 was the continuation of the Vanpool program. We also provided bus passes for those individuals who could access the bus service but could not be accommodated in the Vanpool. The bus pass service had to be paid for by another source due to both our agency and the transit system receiving federal funding. A Transportation (Mobility) Manager is available to provide these services, as well as make referrals to other services that clients may need along with assistance in accessing those services.

The Vanpool program meets the needs of clients that do not have a vehicle or drivers license, do not have access to the bus, and need to get to employment, employment supportive services, or education/training. Our routes include all of Douglas County as well as Duluth, Minnesota and the surrounding area as many of our residents work in Duluth. The service is door-to-door.

Evaluation: The overall effectiveness of the program is measured in terms of client success and those who are able to obtain and maintain employment. A large number of clients accessing the Vanpool program are residing in homeless shelter programs. The Vanpool is allowing them to get to work and increase their income. After a month or so of riding in the van a majority of these households are able to find other transportation alternatives such as ride sharing. Without the Vanpool, these riders would have little or no other solutions to obtain and maintain employment.

Accomplishments: The service we provide to homeless households. Those in shelter or "Couch surfing" waiting for an opening in a shelter have literally nothing. We provide the Vanpool as a means to look for work and access other employment supportive services as needed. This is a big step for gaining and obtaining employment and leading the household to self-sufficiency.

Lessons learned: The service is expensive to operate due to insurance issues and the price of gas etc. As funding and resources for local match money become leaner, so does our ability to provide the service. It has been difficult making the service become self-sustaining.

Vehicle Loan and Repair (41)

Location: Ashland, Bayfield, and Douglas counties (WI)

Type: Capital Investment Projects/Vehicle for individual

Goal: Improved access/connections

Service description: The services provided include minor vehicle repairs and assistance in purchasing a vehicle. The Mobility Manager is available to provide these services as well as referrals to other services clients may need along with assistance in accessing those services. Based upon requests in the last three years, NWCSA will continue to provide minor car repairs for items such as a battery, tires, brakes etc. which are small monetary solutions to maintaining employment.

The Vehicle Purchase Program will continue to provide assistance in acquiring a vehicle for low-income households. In previous years, NWCSA provided the Jump Start Program (down payment assistance). In 2009, we began providing direct loans up to $4,000 to employed, low-income households/individuals. These households tend to have either little, no, or bumpy credit. This program allows them a means to purchase an affordable vehicle for maintaining employment.

Evaluation: The Vehicle Purchase Program will be documenting success through those who are able to maintain employment or obtain better employment. The program will be able to assist households who are not able to obtain financing from other sources and are in need of a vehicle for employment.

Accomplishments: The greatest accomplishments have been that our clients maintain or improve their employment while in the program and still have a vehicle that has value after paying off the loan. One client, single mother of two, who was a native of the Czech Republic was referred to us from the domestic violence shelter where she and her two children were staying. Due to her having decent credit she was able to find a job, a place to live, and purchase a vehicle with our help within a week. She has since gotten a degree in the medical field, tripled her income with a great job locally, purchased a new home, and traded her six year old vehicle in for a newer vehicle.

Lessons learned: It is very important to do background checks on prospective clients looking for unpaid judgments or fines, especially traffic violations. Also verifying that the client has a valid driver’s license. Making sure NWCSA is listed as a lien holder on all loans. Dealerships can make mistakes when it comes to listing lien holders and paying the correct fee for such. Making payment booklets for our loan customers has helped in reminding the client when the payment is due, what their balance is and how much the payment is.

Servant Manor (64)

Shuttle Service (43)

Location: Milwaukee County (WI)

Type: Trip-Based Services/Shuttle/feeder services

Goal: Improved access/connections

Service description: The D.R.I.V.E. Transit Program represents a working collaboration on the part of four Milwaukee area social service, vocational training, and community organizations. Our collaboration includes Servant Manor, a youth and family social service agency, the New Horizon Center, a child placing agency, the Milwaukee Community Service Corps, a vocational rehabilitation agency, and the Pieper Hillside Boys and Girls Club.

The D.R.I.V.E. Transit Program (Delinquency Reduction through Innovative Vocational Exposure) targets young adults ages 16-29 referred by the Department of Corrections, the Juvenile Justice System, and the foster care system, to receive specialized, vocational training and employment, while completing high school or obtaining their GED. Servant Manor provides transportation to the young adults enrolled in MCSC to and from the job, as well as to various job sites throughout the day. MCSC provides education and vocational training to the young adults, often utilizing Pieper Hillside Boys and Girls Club.

Evaluation: When evaluating the program, we looked at the original goals of the program and whether or not we were able to meet those goals. We looked at the turnover rate at MCSC to determine whether the program was able to maintain more youth than before the program started. Servant Manor also looked at how cost effective the program was, specifically due to cash flow issues.

Accomplishments: Successes:
- Funding from Elizabeth Brinn and Bradley Foundations totaling $45,000

- Increase in timeliness when reporting to work

- Reduction in absences
- Higher morale due to being transported to and from work
- Greater accountability to MCSC in reporting if absent or late
The Milwaukee Community Service Corps reports that a greater number of their members have been maintained in the program due to D.R.I.V.E. Transit. Due to this, the number of services members have received has increased and members are able to gain more skills through the program. Thus, members are more marketable to employers.

The routine that has been established through the D.R.I.V.E. Transit Program has positively affected the young adults and their work performance and the Corps. The goal is to have members arrive at MCSC at least 15 minutes prior to their scheduled time. This will hopefully result in members maintaining employment after leaving MCSC.

In addition, Transit drivers provide support to Corps members and staff. Drivers are able to build a rapport with the members and can reinforce rules, expectations of conduct, and provide any additional counseling that is needed. Drivers assist the Corps staff by allowing them to work on a project or teach skills uninterrupted.

Lessons learned:

Challenges:

- Delay in payment from state
- Low cash flow
- Length of time and requirements for becoming Medicaid certified and enrolling in Wraparound Milwaukee’s network
- Reliable drivers for flexible schedule
- Limited to transporting 11 members at a time during course of the day
- No additional back up vehicle large enough to accommodate 11 individuals
- Wear on vehicles used to transport clients/Corps members from home and to various worksites
- Gasoline cost
- Insurance cost
The challenges of the D.R.I.V.E. Transit program largely revolve around low cash flow and slow payment. We have not received grant funds of up to $90,000 and are hoping for at least $25,000 to help bridge the gap. Due to the low cash flow and delay in payment from the state, we have been unable to lease an additional vehicle or hire additional drivers. Therefore, we are unable to accommodate more than 11 passengers at a time, which results in multiple trips and decreases program efficiency.
In addition, we are unable to expand the program and make it self-sustainable, as we would not be able to accommodate partnering with additional organizations. We have worked to obtain Medicaid certification, which required significant work to the vehicle. The state regulations for human service vehicles have also required work and maintenance, which has delayed our entry into Wraparound Milwaukee’s provider network. The goal was to have the D.R.I.V.E. Transit program self-sustainable by the end 2010; however, we are now looking at 2011 as a more realistic time frame.

Southwest Wisconsin Community Action Program (65)

Vehicle Loan (44)

Location: Southwest region (WI)

Type: Capital Investment Projects/Vehicle for individual

Goal: Improved access/connections

Service description: The Work-n-Wheels program helps income-eligible families and individuals with a 0% interest loan to purchase an affordable, dependable automobile. We found that the lack of reliable transportation was preventing many workers from maintaining employment. Because of the lack of credit or, in many cases, poor credit conventional lenders would not provide loans. The maximum amount of the loan is $4500 with 30 months to repay at $150 per month. We require the participant to pay a 5% administration fee, as well as a portion of the tax, title, and license so the participant has a vested interest in the vehicle and therefore may be more inclined to make the payments.

Evaluation: We maintain monthly contact with participants. We follow up with them in several different areas including employment wages, health insurance, food share, auto insurance, housing, family changes, and education completions. We also send out a yearly survey asking about the program with a rating scale and a comments section asking how participants feel they have been served. We also keep track of and report to WisDOT on the number of work rides, daycare trips, and school rides provided.

Accomplishments: We feel that the amount we have in collection ($50,205.25) is a great accomplishment, given the population we are serving and with the recent economy. In 2009, 43 loans were provided for a total of $182,490; since inception, 352 loans provided for a total of $1,079,808.
Some of the program success may be due to having the participant paying some upfront costs and not just giving them a vehicle. Also, the monthly contact and case management wards off many potential small issues before they become a big problem. One of our more innovative elements is the 5% fee we charge. The fee is put into a fund to help out with major vehicle repairs if they are needed. As part of the loan closing contract, we also have a statement on rideshare/car pooling that the participant signs and agrees to. We give them information on the e-rideshare website and a sheet to fill out and return if they are interested in participating in a volunteer driver program.

Lessons learned: During 2008 and 2009, we actually replicated our loan program with six other agencies that wanted to start a vehicle loan program. One of the things we learned through this process was that one shoe does not fit all. Some things we have been doing since we started such as purchasing only from licensed auto dealerships, does not work if there are no dealers in the area selling cars in the program price range. Also, not every agency has access to a financial literacy program such as the one we utilize through UW Extension.
One major hurdle everyone seems to go through is getting the word out about the program. We have been operating the program for several years now and we still have people asking us why they have not heard about us before. Advertising is very difficult and something that I wish we had known more about when we started and something we still would like to know more about.

V.E. Carter Development Group (66)

Childcare Transportation (50)

Location: Milwaukee County (WI)

Type: Trip-Based Services/Vanpool (service only)

Goal: Improved access/connections

Service description: Our service area includes all of Milwaukee County, however the majority of our ridership is concentrated in the inner-city areas where most minority-owned childcare centers reside. Our focus has been with family- and group-owned childcare centers in need of transportation services and then finding reliable van services that contract with us to provide this service. Match funds are provided by participating centers seeking services for eligible families.

Evaluation: Our evaluation is marked by the enormous demand for our services which repeatedly outweigh our capacity to deliver. Our surveys reveal the number of working parents who have obtained or maintained employment because of our timely daily pickup of their child with door-to-door service enabling them to get to work with the assurances that their child is safe and will be transported to and from their destination without incident. Surveys also reveal the dependency of childcare centers as each one demands and is willing to pay for more seats if available because of the high demand for transportation.

Accomplishments: We are transporting approximately 250-350 children per day to and from childcare. As our service increases, the impact upon participating centers and vendors is significant and has a domino effect upon both businesses bottom line. For example, 25 centers enrollment increases, this means adding new staff (creating new jobs); van companies employ drivers and assistants; as need arises more vans are purchased to keep up with demand and both centers and vendors profit, etc. It is because of this fact that we have consistently maintained a waiting list of childcare centers and transport vendors wishing to participate.

Lessons learned: The program needs five times the funding its allocated. This is evident by the fact of the waiting list, the phone calls, and the monthly demand by participating centers for more and more seats. I believe therefore, that the lesson learned is that you can run a viable program that provides a much needed service, but without the adequate funding needed you cannot make the kind of impact that is necessary to address the real issues for which the program was intended-the elimination of barriers to employment and transportation of low-income, W-2 participants. I believe more funding would give us more alternatives to address this issue outside of and in addition to childcare.

West Central Wisconsin Community Action Agency (67)

Jump Start (53)

Location: West central region (WI)

Type: Capital Investment Projects/Vehicle for individual

Goal: Improved access/connections

Service description: West CAP’s JumpStart Program cooperated with private lenders to secure low-interest, work-related vehicle loans and repair funds in 2009. Each of these loans allowed a client to keep or maintain a job. Clients were required to have vehicles available for ridesharing options.

Evaluation: Our project goals were 1) Provide 30 low-interest loans to qualified clients for work related transportation. We provided 35 loans. 2) Provide Vehicle Education Sessions, including each client and their family. We provided training sessions to each family. In total 94 persons participated in training sessions. 3) Provide loans on vehicles with a minimum fuel efficiency of 30 mpg. All JumpStart clients purchased vehicles with at least 30 mpg. 4) Provide a significant price and interest rate discount on every vehicle. Vehicle price discounts averaged $955. Clients received an average interest rate discount for the lender of between 7% and 10%. Interest savings will average at least $900 over the first three years of their loan. 5) Establish a Vehicle Maintenance account for each client with automatic monthly deposits. Each client established an account with an automatic monthly deposit of $20 as part of their vehicle loan. 6) Clients will use vehicles for work or training related trips. We estimate our 2009 JumpStart clients used vehicles during the year as follows: Work related (1,386), Job Seeking (99), Childcare (396), School (99).

Accomplishments: West CAP’s emphasis on providing access to affordable financing for good quality, highly fuel efficient vehicles is an innovative element. This positions our clients with access to reliable transportation for up to five years at the about the same monthly payments as provided by programs that rely primarily on older and usually less-fuel efficient vehicles. Our partnership with local lenders is also an innovative element. On a typical vehicle loan, West CAP uses $1,250 in grant funds to leverage an additional $7,200+ in private financing. In 2009, we leveraged $40,000 in grant funds into over $245,000 in private financing. Our agreement with local lenders also provides significant interest rate savings for our clients. JumpStart clients receive the same financing rate that lenders provide their most credit worthy clients. We project that this will save our 2009 clients a combined total of over $27,000 during the first three years of their loan.

Lessons learned: Our focus on better quality cars provides a high value service to customers. Our partnership with local lenders provides additional financing leverage. Requiring automatic monthly payments into a Person Vehicle Maintenance Fund provides important client accountability. In the future, we will be looking for ways to increase client’s participation in the down payment. Also, we will explore options to work with employers to establish formal employee assistance programs with West CAP and local lenders.

Rideshare (54)

Location: West central region (WI)

Type: Capital Investment Projects/Car-sharing

Goal: Improved system capacity

Service description: West CAP’s RideShare Project partnered with the Barron Somali Community Corporation, Workforce Resource, and Wisconsin Office of Refugee Assistance to provide work- and training-related transportation to clients in the Barron County area.

Evaluation: Our goals were 1) Assist the Somali Community Corporation in purchasing a good quality van. We arranged for an interest free loan from the regional Business Loan Fund, and helped to secure a 2008 Dodge van at a significant discount; 2) Assist in establishing an operating partnership between the Corporation, Workforce, and West CAP. We established and implemented a three-way Partnership Agreement; 3) Initiate shared-ride services. The Corporation initiated services in cooperation with Workforce Resources.

Accomplishments: The Rideshare Program was able to establish an operating and business model for a new transportation service. The Regional Business Fund was able to structure an interest free loan to purchase the van. The program established a working partnership between the Somali Corporation, Workforce Resource and West CAP.

Lessons learned: Working with a refugee population is always challenging, especially when the program elements include development of a unique business and operational model. Working with the state Refugee Assistance program helped us bridge some of the gaps.

Western Dairyland Economic Opportunity Council (68)

Vehicle Repair and Purchase (55)

Location: Buffalo, Eau Claire, Jackson, and Trempealeau counties (WI)

Type: Capital Investment Projects/Vehicle for individual

Goal: Improved access/connections

Service description: The program provided down-payment and repair loans to eligible individuals and families within our four-county service area (Buffalo, Jackson, Eau Claire and Trempealeau counties, Wisconsin). Clients applying to the program are within 200% of current federal poverty line guidelines and many are unbanked--without access to depository accounts, or traditional auto loans. Clients that apply analyze their budgets and establish both short-term and long-term financial goals. They develop payment plans to pay off any traffic fines, can access a free copy of their credit reports, and budget for auto liability insurance. Clients that are approved for repair or down-payment loans are able to retain and upgrade their employment opportunities.

Evaluation: The program is reviewed several times per year by our Western Dairyland Board of Directors with the annual goal of loans given, reached, or exceeded. Additionally, clients are surveyed after receiving loans and process improvements are based upon survey results.

Accomplishments: This year the repair and purchase loan program collaborated with Western Dairyland's Financial Literacy Improvement Program (FLIP). The program provides low-income individuals with individual and group mentoring (free of charge) on their personal financial situations. Mentors hail from local financial institutions or the local state university, and have a background in personal finance and a desire to help those in need. Many clients report that participation in FLIP has enabled them to take control of their finances and build their credit.
Another way that we have streamlined the process is to provide our application online and being able to provide temporary license plates to clients onsite to ensure accuracy.

Lessons learned: Make sure that clients purchasing vehicles get a mechanical inspection done on the vehicle (with an independent mechanic). We have learned, unfortunately, that there are some individuals and businesses (not many, but a few) who have less than scrupulous ethics and will try and sell a vehicle that they know has major mechanical problems.
Additionally, we have learned that we have to keep on top of the collection process (to collect money loaned to clients for repairs or purchases.

Wisconsin Interfaith Needs Response (69)

Vehicle Loan and Repair (56)

Location: Adams, Brown, Calumet, Marathon, Outagamie, Portage, Waupaca, and Winnebago counties (WI)

Type: Capital Investment Projects/Vehicle for individual

Goal: Improved access/connections

Service description: Provided 0% interest loans for vehicle purchase, major repairs (more than $500; average $1,000), and minor repair loans and grants.

Calculated rides per WINR vehicle placed is 5,000 with quality requirements to be able to achieve two years or 20,000 miles. Fifteen loans have been made, generating and estimated 75,000 rides (5,000 riders per vehicle x 15 loans).

Evaluation: We had a budget for placements in 2009 based on the quote. Due to the change from 25 to 50% local match and JARC funds not being released until late in the year, we didn't come close to those numbers. Considering all this, we feel that we did make good progress and that momentum for the program is definitely building.
Even though this is a new program for WINR, we anticipated only about a 20% delinquency rate because it fits in extremely well with what we have been doing for 13 years in our Donated Wheels Program. We were able to use two successful models to build on. We have had only one of 15 loans default, yielding a delinquency rate of 6.6%, far better than anticipated.

Accomplishments: WINR's mission is to help families gain self-sufficiency by providing them reliable personal transportation. Especially with the economic pressures of 2009, we became acutely aware of just how critical that need is. Seldom did we help families that had time to go through the process and take a few weeks to do that. We were dealing with folks, sometimes ill from concern, about losing their jobs or not being able to access a new job opportunity that provided more income. The need was immediate and we were able to respond! We know that without this loan program many of those families would currently be among the unemployed.
We are particularly proud of the loan program that WINR operates. We were able to build on a successful model, engage the services of a local bank executive on our Board of Directors and two accounting teaching staff at UW-Oshkosh along with a senior business executive to develop it. We then coupled it with elements of our very successful Donated Wheels program ending up with what we feel is a superb program.

Lessons learned:

1. Important skill-set to have is familiarity with automobiles. It is a critical attribute in providing older used vehicles to families for employment. They must be reliable! Without that expertise or reliable mechanic-partners who understand a higher level of required capability (for WINR it is two years, 20,000 miles) it is difficult to assure success.

2. Don't reinvent the wheel when starting a loan program. There are many successful programs around the state. Use them as a base and build your own better program.
3. Wish I had known when the money was coming! A tremendous slow down in momentum for this program was the September release of JARC funds on a program that ran from 1/1/09 to 12/31/09. We did well even so and momentum continues to build.

Women's Employment Project, Inc. (70)

Mobility Manager (58)

Location: Door County (WI)

Type: Information-Based Services/Mobility manager

Goal: Improved access/connections

Service description: The Mobility Manager worked with the Door County Transportation Consortium to coordinate resources and services for the entire Door County community and held a second joint fundraising event. Also continued working with northern Door employers and employees on the Vanpool system and Share-a-Ride program.

From 2008 to 2009, this position increased from a 0.5 FTE to a 0.8 FTE, based on the requests made for the gas/taxi vouchers, car repair/purchase loans, and the new Vanpool system. The Mobility Manager is stationed in the Job Center and works closely with employment programs and employers.

Evaluation: There has been significant growth in services provided and requests, showing that our marketing efforts have been successful. For the first time, the Mobility Manager needed to work from a waiting list in January 2009. Furthermore, we send out client surveys on customer service, ease of service access, and vendor services.

Accomplishments: Since the position was increased from 0.5 to a 0.8 FTE, it allowed us to hire a person to work on the program only and not job share. By having an individual working on the program it allowed more time for direct service offerings.

Lessons learned: To narrow down eligibility, to allow funding to last throughout the year, work with employed individuals or clients referred from another partnering agency.

Travel and Gas Voucher (57)

Location: Door County (WI)

Type: Trip-Based Services/User-side subsidies/vouchers

Goal: Improved access/connections

Service description: The gas and taxi vouchers served job seeking or employed individuals in FFY 2009. Due to the increased cost of fuel, this service has received more requests than ever before. The program has helped low-income workers to and from work until their first or next paycheck or until they work out a long term solution to carpool with a coworker or someone else traveling the same way to a different employer. Taxi and bus vouchers are used in instances where there is not a vehicle, license, or option to share a ride. The program works with private taxi companies and local non-profit companies.

Evaluation: We served more than our projected number of clients.

Accomplishments: We issued more travel vouchers than prior years, assisting 105 individuals with affordable transportation to employment.

Lessons learned: Don’t limit your local share options to other agencies and resources. When able, see if the client can cover some of the match. For example, a client pays $5 and receives double or triple that amount back in fuel. If funds are running out quickly, consider prioritizing employed clients and/or clients who can verify good faith effort towards employment search with a partner agency at the Job Center.

Van Pool (60)

Location: Door County (WI)

Type: Trip-Based Services/Vanpool (service only)

Goal: Improved access/connections

Service description: Based on surveys taken in 2008, funds were requested to begin a Vanpool for northern Door employees who travel 30 miles one way from Sturgeon Bay, Monday through Sunday. In April 2009, the Vanpool was put into operation. The Vanpool is accessible to any Door, Kewaunee, or Brown county resident who works in northern Door and can meet the van at a key pick up point in route to northern Door.

Evaluation: There were four riders in April 2009 and two volunteer drivers. As of 2/2010 there are seven riders and four volunteer drivers and the van is operating seven days a week. This increase gives tribute to the marketing that has been done and since the additional riders were referred from current riders, this proves that riders are happy with the service.

Accomplishments: This is the first employment Vanpool of its type in our community. Due to thoroughness of research prior to starting and the ease of implementation, other counties have sought information on setting up a similar program.

Lessons learned: To get started, we felt it would be more economical to lease a vehicle in case the program was not used. After seeing the success, we wished we purchased a van rather than a costly lease. We are also looking for additional funding to be able to pay a driver so that the van isn’t stuck where the volunteer is employed and the van can make more trips throughout the day to help other shift employees.

Vehicle Purchase or Repair Loan (59)

Location: Door County (WI)

Type: Capital Investment Projects/Vehicle for individual

Goal: Improved access/connections

Service description: The vehicle repair or purchase loan program is a 0% loan program. Clients have up to 50% of the costs of repair or purchase deferred if they obtain and/or retain employment for the period of their loan. The remaining 50% of the loan is due in monthly payments.

Evaluation: Due to overwhelming requests for the program, original funds requested were depleted in August 2009. Some funds were transferred from less used areas, still leaving a waiting list of 26 people entering into 2010 program.
Every client receiving a car purchase or repair loan is sent a program survey 30 days after completion of the loan process. The survey asks for their input on the program, vendor, and result of the service.

Accomplishments: We were able to administer 23 loans in 2009. From surveys sent as a 30 day follow up, we received very good feedback from clients regarding services received.

Lessons learned: Find out and understand all match options available. Work with employed individuals who are able to repay a loan or have a written statement from future employer on hire date, hours, and pay.

Workforce Connections, Inc. (71)

Mobility Manager (61)

Location: Crawford, Juneau, Monroe, Vernon, and La Crosse counties (WI)

Type: Information-Based Services/Mobility manager

Goal: Improved access/connections

Service description: Transportation assistance in the form of gas vouchers or bus passes are provided for first two weeks of employment or until receipt of first paycheck upon starting new employment. This program also assists with purchase of bicycle for employment, car pool connections, and auto repair to maintain employment transportation.

Evaluation: Performance measures are based upon number of individuals served in the program and no customer complaints as well as maintaining employment, obtaining employment, or obtainment of a better job with an increase in wages and/or benefits.

Accomplishments: Marketing and outreach of the program. Networking with other service providers and transportation planning committees in the area of program operation. Staff work with employers to post ride share information as well as program information in employee break areas.

Lessons learned: It is a great idea to become familiar with Wisconsin Department of Transportation web site and to work with employers and other agencies to maximize the program benefits to the customer.

Vehicle Loan and Repair (63)

Location: Crawford, Juneau, Monroe, Vernon, and La Crosse counties (WI)

Type: Capital Investment Projects/Vehicle for individual

Goal: Improved access/connections

Service description: This program provides auto loans for low-income individuals at 0% interest for up to $4,000. Individuals must meet income eligibility requirements, complete a budgeting/financial literacy workshop, be employed in unsubsidized employment at least part time, and complete an auto ownership workbook to gain knowledge of the cost of operation, insurance, and routine auto maintenance to better prepare our consumers to keep and maintain an automobile.

Evaluation: This program is evaluated on the number served, customer satisfaction, retention of employment, and obtainment of increased wages and/or benefits.

Accomplishments: Accomplishments are attainment of total number served goal in 2009 program year, no customer complaints, and increased vendor relationships to better serve our program participants.

Lessons learned: The most valuable lesson is to know the market value of an automobile by using NADA and Kelly Blue Book websites. Also, working with the Wisconsin Department of Motor Vehicles to assist in tax, title, and license fees for participants. We also have great relationships with faith based and community based organizations to further assist our program participants with the cost of operating and maintaining autos. Vendor relationships are vital to the success of the program as well. We have many vendors that set aside cars for our clients that meet the price limit and the vendors have agreed to do oil changes free for the first six months of ownership in many cases.

Index: Trip-Based Services

Demand response

After Hours 52

Allegan County Job Access 51

AM JARC 57

Anoka County Traveler 24

CAP JARC Service 82

Community Action Transit System 81

Contractual Employment Services 47

County Connection 21, 22

Curtis Run 58

D/R Cherry Valley Service 11

Demand Response 36

Employment Transportation 46

Evening Dial-A-Ride 5

FY2009 Section 5316 Job Access (JARC) Program 66

Heartland Industries Route 69

Isabella County Transportation Commission 59

Jackson-Vinton Community Action Transportation 82

JARC 52, 56, 57, 65

JARC Demand Response Service 58

JARC Evening Service Demand Response 53

JARC evening/weekend services 51

JARC Operations 64

JARC Trip-Based Service 56

Job & Family Services of Clark County 83

Job Readiness Transportation 66

Key Opportunities, Inc - Job Access 59

Lenawee County Collaborative for Human & Transit Services 60

Link 49

Mecosta Osceola Transit Authority 61

Niles Trumbull Transit System (NITTS) - TCESC 33

People's Express Work Rides 62

Pioneer Resources Job Access Countywide Service 63

Ride Dupage

Transportation to Work 9

Ride In Kane 8

Saginaw Transit Authority Regional Service 64

Transportation to Enable Reentry 39

Tri-Valley Bus JARC Routes 78

Wheels to Work Program 81

Work Access Van Service 35

Work First 55

WORKSMART 77

Yates Township Dial A Ride 67

Demand response service

Ride DuPage to Work 8

Ride In Kane 9

Fixed route

#10 Danville - Champaign 4

#67 67th/71st Route Extension 4

(2) Route Extensions - Wal-Mart and Clarian Arnett Hospital 15, 16

14 Lynch Road 5

Boardman Loop 43

Cherry Valley/Cherryvale Service 10

DTA JARC Route 18 70

DTA JARC Route 20 71

FCBDD 31

Fixed Route Extension - Route 8 Airport 19

Illnois Central College Express 12

JARC Evening Service Fixed Route 54

JARC Regional Route 54

Late Weeknight Fixed Route Service 14

MAT Summer Mid-Day 72

MTA Regional Transportation Service 23

Near Eastside Orbiter (NEO) Circulator 19

North Coast Express Reverse Commute 36

Peoria - Pekin Connector 12

Route 14 Cedar Point Extension 26

Route 219 27

Route 3 Milford to Goshen via Miami Twp 33

Route 540 27

Route 612 28

Route 7/7a 14

Route 70 10

Route 720 28

Route 721 29

Saturday Service 43

SouthWest Transit Reverse Commute 29

Special Pack 37

St. Cloud METRO BUS Route 75 76

St. Cloud METRO BUS Sunday Service 76

Sunrise Express 6

Various 5

Various evening 6

Work Access Bus Service 34

Youths to Jobs 38

Flexible routing

Sandusky-Perkins Area Ride Connection (SPARC) 80

VINE People to Jobs 79

Willmar Industrial Park Route 71

Shuttle/feeder services

Bartonville Express 12

Shuttle Service 93, 96

User-side subsidies/vouchers

JARC Voucher Program 55

Knox County Commissioners dba Van Go 49

Travel and Gas Voucher 102

Voucher Reimbursement Program 37

Vanpool (service only)

Childcare Transportation 89, 98

Emerge Access to Jobs 25

Guaranteed Ride Home 89

Metropolitan Council Van-GO 72

Van Pool 87, 90, 94, 103

Index: Information-Based Services

Information materials/marketing

Lorain County Transit 83

Marshall County Public Transit 49

Muskegon Area Transit System Suburban Transit Targeted Marketing Project 61

Mobility manager

AEOA Rural Rides 69

CATS Mobility Management Project 81

JARC Mobility Manager 54

Mobility Management 93

Mobility Manager 35, 65, 87, 90, 92, 102, 104

People's Express Mobility Mgt, RideConnect 62

Ways to Work Car Loan Program 18

One-on-one transit training 73

One-stop center/referral

Mobility Management 67

TMACOG Share-A-Ride 42

Trip/itinerary planning

Anoka County JARC Job Training Program 24

Work Access Mobility Specialist Services 34

Index: Capital Investment Projects

Car-sharing

Rideshare 100

ITS-related hardware/software investments

Access Johnson County JARC Capital Project 48

Other capital projects

Coordinated Plan for Rural Demand Transit 48

Vehicle for agency

JARC 53

Vehicle for individual

Jump Start 99

TMACOG Local Car Buy Program 41

Vehicle Loan 85, 86, 88, 91, 97

Vehicle Loan and Repair 92, 95, 101, 104

Vehicle Purchase or Repair Loan 103

Vehicle Repair and Maintenance 91

Vehicle Repair and Purchase 100

Ways to Work Loan Program 40