References
Baldwin, C. Y. & Clark, K. B. (1997), Managing in an age of modularity. Harvard Business Journal, Vol.
75 No. 5, pp. 84-93.
Billings, J. & Leichsenring, K. (2005), Integrating Health and Social Care Services for Older Persons, Ashgate
Publishing, Aldershot.
Boaden, R., Haywood, P. & Nuttall, P. (2000), Operations management in hospitals - What is it and who
does it? IN VAN DIERDONCK, R. & VEREECKE, A. (Eds.) EurOMA Conference: Crossing borders and
boundaries. The changing role of operations. Gent, Academia Press Scientific Publishers.
Bohmer, R. M. J. (2005), Medicine’s service challenge: blending custom and standard care. Health Care
Management Review, Vol. 30 No. 4, pp. 322-330.
Bosman, R., Bours, G. J. J. W., Engels, J. & De Witte, L. P. (2008), Client-centred care perceived by clients
of two Dutch homecare agencies: A questionnaire survey. International Journal of Nursing Studies, Vol.
45 No. 4, pp. 518-525.
Bosselaar, J. H. (2005), A demand for ‘On demand”? Demand based delivery of social provisions: conditions
and risks.
Erasmus University, Rotterdam.
Bowen, D. E. & Youngdahl, W. E. (1998), Lean service: in defense of a production-line approach.
International Journal
of Service Industry Management, Vol. 9 No. 3, pp. 207-225.
Bragato, L. & Jacobs, K. (2003), Care pathways: the road to better health services? Journal of Health
Organization and Management, Vol. 17 No. 3, pp. 164-180.
Breedveld, E. J., Meijboom, B. R. & de Roo, A. A. (2006), Labour supply in the home care industry: A
case study in a Dutch region. Health Policy, Vol. 76 No. 2, pp. 144-155.
Brodsky, J., Habib, J., Hirschfeld, M. & Siegel, B. (2002), Care of the frail elderly in developed and
developing countries: the experience and the challenges. Aging Clinical and Experimental Research, Vol.
14 No. 4, pp. 279-286.
CBS (2005), Statline databank. Voorburg /
Den Haag, Centraal Bureau voor de Statistiek.
De Blok, C., Meijboom, B., Luijkx, K. & Schols, J. (2007), Modularity in health care: towards cost-efficient
and client-focused service provision IN ACUR, N., ERKIP, N. K. & GUNES, E. D. (Eds.) 14th EurOMA
conference: Managing Operations in an Expanding Europe. Ankara, Bilkent University.
De Gooijer, W. (2007), Trends in EU health care systems, Springer Science, New York.
Duray, R., Ward, P. T., Milligan, G. W. & Berry, W. L. (2000), Approaches to mass customization:
configurations and empirical validation. Journal of Operations Management, Vol. 18 No. 6, pp. 605-625.
Edvardsson, B., Gustafsson, A. & Roos, I. (2005), Service portraits in service research: a critical research.
International Journal of Service Industry Management, Vol. 16 No. 1, pp. 107-121.
Etty, W. (2000), De ontvoogding van de AWBZ. The Hague, Ministerie van VWS.
Fitzsimmons, J. A. & Fitzsimmons, M. J. (2006), Service Management: operations, strategy, and information
technology, 5th, McGraw Hill/Irwin, New York.
Fixson, S. K. (2005), Product architecture assessment: a tool to link product, process, and supply chain
decisions. Journal of Operations Management, Vol. 23 No. 3/4, pp. 345-369.
Hasenfeld, Y. (1983), Human
Service Organizations, Prentice Hall, Englewood Cliffs.
Herzlinger, R. E. (1998), The managerial revolution in the U.S. health care sector. Health Care Management
Review, Vol. 23 No. 3, pp. 19-29.
41
D
emand-based pr
ovision of housing
, w
elfar
e
and car
e
Chapt
er 2
Herzlinger, R. E. (2004), Consumer-Driven Health Care. Implications for providers, payers, and policymakers,
Jossey-Bass, San Francisco.
Hyer, N. L., Wemmerlov, U., Morris, J. & Shtub, A. (2003), Cellular manufacturing in health care: the
case of a trauma unit. IN SPINA, G., VINELLI, A., CAGLIANO, R., KALCHSCHMIDT, M., ROMANO,
P. & SALVADOR, F. (Eds.) EurOMA Conference: One world? One view of OM? Como, Servizi Grafici
Editoriali, Padova.
Kellogg, D. L. & Nie, W. (1995), A framework for strategic service management. Journal of Operations
Management, Vol. 13 No. 4, pp. 323-337.
Kotler, P., Armstrong, G., Saunders, J. & Wong, V. (1999), Principles of marketing, 2nd, Prentice Hall
Europe, London.
Larsson, R. & Bowen, D. E. (1989), Organization and customer: managing design and coordination of
services. Academy of Management Review, Vol. 14 No. 2, pp. 213-233.
Layton, A., Moss, F. & Morgan, G. (1998), Mapping out the patient’s journey: experiences of developing
pathways of care. Quality in Health Care, Vol. 7
supplement, pp. S30-S36.
Leichsenring, K., Roth, G., Wolf, M. & Sissouras, A. (2005), Moments of truth. An overview of pathways to
integration and better quality in long-term care. IN BILLINGS, J. & LEICHSENRING, K. (Eds.) Integrating
health and social care services for older persons. Aldershot, Ashgate Publishing.
Lengnick-Hall, C. A. (1996), Customer contributions to quality: a different view of the customer-oriented
firm. Academy of Management Review, Vol. 21 No. 3, pp. 791-824.
Leung, G. M. (2000), Hospitals must become ‘focused factories’. British Medical Journal, Vol. 320 No.
7239, p. 942.
Liss, P. E. (1993), Health care need.
Meaning and measurement, Avebury, Aldershot.
Liss, P. E. (1995), Needs assessment: handle with care. Health Care Analysis, Vol. 3 No. 4, pp. 312-314.
Liss, P. E. (2003), The significance of the goal of health care for the setting of priorities. Health Care
Analysis, Vol. 11 No. 2, pp. 161-169.
Lovelock, C. & Gummesson, E. (2004), Whither services marketing? In search of a new paradigm and
fresh perspectives. Journal of Service Research, Vol. 7 No. 1, pp. 20-41.
Lovelock, C. & Young, R. F. (1979), Look to consumers to increase productivity. Harvard Business Review,
Vol. 57 No. 3, pp. 168-178.
Luijkx, K. & De Blok, C. (2007), Diversity among the elderly, diversity in approach. IN MOERBEEK, H.,
NIEHOF, A. & OPHEM, J., VAN (Eds.) Changing families and their lifestyles. Wageningen, Wageningen
Academic Publishers.
Luijkx, K., De Blok, C., Van den Akker, P. & Meijboom, B. (2004), Zorgarrangementen in de ouderenzorg.
Vraagsturing in zorg en welzijn in Tilburg (Carepackages in elderly care. Demand orientation in care and
welfare in Tilburg), IVA/Tranzo, Tilburg.
Luijkx, K. & Pardoel, K. (2005), Ouderensegmenten. Behoeften wonen, welzijn en zorg in de wijk
(Elderlysegments.
Needs for housing, welfare and care in the neighbourhood), IVA, Tilburg.
McLaughlin, C. P. & Kaluzny, A. D. (2000), Building client centered systems of care: choosing a process
direction for the next century. Health Care Management Review, Vol. 25 No. 1, pp. 73-82.
Mead, N. & Bower, P. (2000), Patient-centeredness: a conceptual framework and review of the empirical
literature. Social Science & Medicine, Vol. 51 No. 7, pp. 1087-1110.
42
Modular
Care Provision