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Focus on … missing words
Get students to work through the exercises. Make it clear that 
this omission is perfectly acceptable in this correspondence, 
but that letter-like emails should be grammatically correct. Elicit 
examples of other texts where words may be missing (notes, 
advertisements).
PHOTOCOPIABLE
 
© Cambridge University Press 2008
More activities
1
Ask the class if anyone writes commercial correspondence 
in English in their job. Ask them what training they had 
for this. Ask these students if they would be prepared to 
bring some examples of their correspondence to the next 
lesson.
2
Consider using email as a way to communicate with 
students to give homework feedback. Additionally, 
students might like to exchange email address and 
correspond with each other (though be sensitive to those 
who may not wish to do so).
B
 Please advise
1
Get students to complete the table. You could also ask them 
to underline the information in the emails which gives them 
the answers.
2–4
Get students to work through the exercises, check the 
answers together and discuss as a class.
5
Get students to complete the table. As above, you could also 
ask them to underline the information in the emails which 
gives them the answers.
6–7
Get students to work through these exercises individually. 
Check answers together. Copy the diary pages onto the board 
to get feedback on Exercise 7.
More activities
1
Students can read the emails again and underline any 
sentences that have words omitted. They then add the 
missing words to the emails.
2
If you have access to computers and the Internet, students 
could email each other.