professional’s workload. More and more people’s jobs are made up of dozens or
even hundreds of e-mails a day, with no latitude left to ignore a single request,
complaint, or order. There are few people who can (or even should)
expect to
code everything an “A,” a “B,” or a “C” priority, or who can maintain some
predetermined list of to-dos that the first telephone call or interruption from their
boss won’t totally
un
do.